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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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431 Reviews from our TripAdvisor Community

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Showing 431: English reviews
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Saint Louis, Missouri
Reviewed yesterday NEW

Great conversation and excellent service. I stay at this hotel at least 8 times a year and the service is fantastic. The location is convenient and the food is good. Server was Jessica Nagoda and manager was Richard.

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Helpful?
Thank pattiengelbach
VA
Reviewed 1 week ago via mobile

We had a great stay enjoyed everything Staff was super nice We loved Richard he welcomed us to breakfast wished us a great trip he was a joy Room was clean and specious Food was amazing my kids loved the breakfast Buffet 10/10 IGN would stay again

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Helpful?
Thank fsharp
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear fsharp, You're “Great”. We appreciate your sharing of the visit. We look forward to seeing you again soon. Thanks, S Arnold, GM

Reviewed 2 weeks ago via mobile

This hotel has been the worst hotel I've ever stayed in! Booked for 2 nights on our way home. First night got completely ignored waiting in their restaurant to eat dinner. Next day no one wanted to come around to give us our bill after breakfast and had to ask multiple people where and who we pay. Also the breakfast...

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Helpful?
1Thank Amy S
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Amy, I am so sorry that your stay was not to your expectations. Yes we did have scheduled pool renovations that was posted on our website, but if making your reservation with the hotel direct and they did not inform you I sincerely apologize. Sounds like I need to improve the service time in the restaurant as well. Again,...

Reviewed 2 weeks ago via mobile

We chose this hotel because we were looking for a pet friendly hotel in the area. It is in an industrial area of town, right next to an active set of railroad tracks. When we arrived shortly before the 3pm check in time I was informed our room wasn't ready. Since it was before official check in time, I was...

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Helpful?
Thank Helen S
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Helen S, So sorry to hear of your disappointment with the room location and size. Since we are one of the only hotels that accept pets we try very hard to accommodate them near doors for easy access to the numerous grassy areas all around the hotel. The enclosed grassy area is just one of the places that you...

Chelsea, Michigan
Reviewed 2 weeks ago via mobile

We had a small dog and it was perfect. They were truly a pet friendly hotel. Beware small dog owners, the space is not safe to let little ones free//there is space for the dogs to run under the fence. Otherwise really nice staff and clean room!

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Helpful?
Thank wfurst68
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear wfurst68, We love “perfect” . Thank you. Come back soon. S Arnold, GM

Midland, Michigan
Reviewed 3 weeks ago

We usually stay in a Holiday Inn Express, but tried here on our way home as a half-way stopping point. The room request was for a top floor king. We ended up on the 4th floor of 6. It worked out ok, no noisy neighbors upstairs. The room has a mini-fridge and microwave along with a coffee maker. The unfortunate...

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Helpful?
Thank 243DLP
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear 243DLP, We thank you for giving us a try on this trip. We are a full service hotel with many amenities as you mention, along with an indoor heated pool and complimentary WiFi. Thank you for taking the time to add your comments on Trip Advisor. S Arnold, GM

Waverly, West Virginia
Reviewed 4 weeks ago

Beautiful inside. The staff was great. I can't say enough about Roberta S. and Monica. They are wonderful. Rooms were large, nice and clean, bed very comfortable, every detail attended to. Breakfast buffet was exceptional. We all fell in love with Mosa. Everyone there very friendly and helpful. Thank you all for making us feel like a special guest. I...

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Helpful?
Thank _wvdefan
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear _wvdefan, We're happy to serve! Thank you for recognizing Roberta and Monica. We love our staff and it's great to see our guests appreciate them as well. Everyone falls in love with our parrot Mosa and she's a well liked, but sometimes cranky member of the family as well. Thank you for all your wonderful comments and we can't...

Parkersburg, West Virginia
Reviewed 18 March 2017 via mobile

Nice and clean but I feel like 140.00 is a little pricey which is why I gave it 4 instead of 5. Beds were clean and comfy. Fridge in room. Nice towels. Bathroom was clean. Carpet didn't seem to be vacuumed recently but other than that room was smelled and looked clean. Don't go here looking for a view.

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Helpful?
Thank MommaDiamond
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear MommaDiamond, As we are located in South Charleston, I agree, we do not have any better view of the area than any other hotel. What we do offer is a suite, indoor heated pool, fitness facility, restaurant and bar on property and free WiFi. Thank you for choosing us. S Arnold, GM

Charleston, West Virginia
Reviewed 14 March 2017

The entire experience was great at the Holiday Inn. Staff always greets you by name and makes you feel as a valued guest. The rooms are always clean and well maintained and the location is easy to get to, to get in and out. The best part of my morning is when Richard greets me and he knows what I...

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Helpful?
Thank ann m
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Ann, We're glad you feel at home and that you enjoy the service so much. Our goal is to be the best in service and we appreciate your mention of our staff members. Thanks again for your loyalty to Holiday Inn and we look forward to your next visit!

Reviewed 14 March 2017 via mobile

Stopped over for one night on way to Florida. Clean, spacious suite with fully equipped kitchen at a reasonable rate. Dinner at hotel was better than typical, and had kids coloring sheets. Breakfast not included given this was not a holiday inn express, which I expected, but surprised coffee wasn't free. Pool had multiple levels and large hot tub. All...

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Helpful?
Thank Mike & Emily D
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Mike & Emily, We're very happy to hear your comments and appreciate them! Glad you had a good time and enjoyed the pool. We hope to see you again on your return trip!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Region: United States > West Virginia > Charleston
Price Range: ₹ 7,125 - ₹ 11,077 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
10 questions
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South Lyon, Michigan, United States
2 months ago
6 months ago
Atlanta
24 days ago
Jacksonville, Florida
11 months ago
Jacksonville, Florida
11 months ago

See all questions (10)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevator.”
243DLP, 30 Mar 2017 | Read review
“I would imagine rooms away from the elevator are the best. That is where we were.”
donnae479, 6 Mar 2017 | Read review
“The top floor views are great!”
jallen9762, 28 Feb 2017 | Read review
“Kid and family friendly”
circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
903wendyj, 20 Feb 2017 | Read review
5 of 5