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Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
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312 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charleston - Civic Center
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Showing 312: English reviews
Charleston, West Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2016

descent value for your money,,, just check out room before you move in... cleaning staff are marginal... front desk and breakfast personnel are very pleasant and very professional. good stay. I stayed a month and could not get housekeeping to at least do a clean sweep of my room... Maybe if I stayed one day at a time housekeeping would... More 

Helpful?
Thank cainwally
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear cainwally, Thanks so much for your candid feedback, and we do appreciate each of the kind things you had to say about our front desk and breakfast service associates. I do apologize for the issues you experienced with our housekeeping services. I have shared your concerns with our leadership of the department so that additional training and corrective action... More 

Harrisburg, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016 via mobile

The front-desk staff have never been very friendly. The only microwave is in the snack shop next to the front desk, not in individual rooms, which is a bit of pain, and there are only mini-fridges in "some" of the rooms, which is an inconvenience if you get a room without one. The breakfast in the morning is wonderful; everything... More 

Helpful?
Thank SmileAtTheTrees
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Smile At The Trees, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. I am happy to report that we just added several more refrigerators and microwaves to our guest rooms. We... More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2016

I stayed here twice, a month apart. The shuttle driver is awesome! I had just flown into town and needed to pick up my rental car. He not only took me to the car rental place, but waited outside so I could follow him to the hotel (which turned out to be literally down the street!) The front desk staff... More 

Helpful?
Thank Amber M
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Amber M, Thanks so much for the great feedback! We appreciate each of your kind remarks about our hotel and our staff services. Should your travels bring you back to Charleston, we hope that you will choose us again. Kind regards, Richard Eaton General Manager More 

1 review
Reviewed 17 September 2016 via mobile

My husband and I stayed here on our way home from Washington DC, and we were thoroughly impressed with this property! The rooms were large and clean, and the bed was one of the most comfortable hotel beds I've ever slept in! Dan at the front desk was welcoming and friendly at check-in, and Jami was just as nice and... More 

Helpful?
Thank Bobbi M
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Bobbi M, Thank you so much for your review of our hotel, and we are so glad you chose us on your way home from DC. We were pleased to hear you enjoyed your stay and appreciate the nice things you had to say about Dan, William, Benny, James, and Jami, we are very fortunate to have all of them... More 

Beckley, West Virginia
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 September 2016

I've stayed at this hotel several times now and each time I've been impressed. Convenient to the mall and Civic Center. The front desk staff are very professional and Julie the Sales Manager goes above and beyond. When traveling to Charleston this is my go to hotel.

Helpful?
Thank RoamingMountaineer
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear RoamingMountaineer, Thank you for taking the time to post your review of our hotel. We were pleased to hear that your stay was a success and wanted you to know how much we appreciate each of the kind things you had to say about our front desk team and our Director of Sales, Julie. Each of them truly epitomize... More 

Pittsburgh
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2016

I made a reservation here for only one night for the event that I came into town for on Saturday morning. It was very handy to the Civic Center which is right across the road from the Inn. It is also very close to the state capitol and the downtown area attractions. If you would like to, or are able... More 

Helpful?
Thank winerunr
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear winerunr, We appreciate your taking the time to share your review of your recent experience at our hotel. And we want to thank you for all of the nice things you had to say about our services, location, and amenities. Glad you had a great time and we hope you will come back and see us soon! Kind regards,... More 

Salem, Oregon, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2016 via mobile

I stayed at this hotel with three friends of mine during a road trip to Myanmar. We showed up rather late and got a room, the room was clean and comfortable even with 4 adult males the size of wombats. But we got a good night's sleep. We woke up stinky after a day of unplanned hiking and swimming and,... More 

Helpful?
Thank Reynolds P
Denver, Colorado
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2016 via mobile

I have mold and mildew allergies. 2 rooms later, my inhaler used, the room is dirty. Trays with layers of grime....not dust..grime. Carpet hadn't been cleaned since 1920 and the whole place was just gross. Save yourselves!!!

Helpful?
1 Thank darlene1111
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear darlene1111, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into and corrected. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard Eaton... More 

Milwaukee, Wisconsin
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2016 via mobile

Better than a Motel 6 or Red Roof. But nothing too fancy. Perfect for a night sleep during a road trip, although pricing was even relatively high compared to city center hotels. It is a bit outdated but reasonably clean. Airco, beds are ok, breakfast so so

Helpful?
Thank RDJ72
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear RDJ72, Thank you for your candid review, we appreciate the nice things you had to say about the cleanliness of our hotel and our comfortable beds. We appreciate your business and hope you will choose us again. Kind regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

charlotte
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 August 2016

My fiancée and I were traveling to Ohio. We stayed at this Holiday Inn Express and it was a decent enough place. A great location, clean and over all a great place to stay for what we paid. Two things I was disappointed about was we got there late and ended up with a room with a very small bed... More 

Helpful?
Thank matt_hannan2000
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Matt, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and appreciate each of your kind remarks about our services. Our staff takes great pride in hearing such positive feedback. I am happy to report that we will be upgrading our full size beds to queens in the near future. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 

Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: ₹ 7,500 - ₹ 9,682 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
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Questions & Answers

Questions? Get answers from Holiday Inn Express Charleston - Civic Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff is the best!”
 of 5 bubbles 777grandma777, 22 Nov 2016 | Read review
“stay in the middle if you want good Wifi”
 of 5 bubbles gtmobill, 16 Nov 2016 | Read review
“Try for first floor - there are only two elevators and they are very slow.”
 of 5 bubbles MissS4, 12 Oct 2016 | Read review
“Corner rooms are small”
 of 5 bubbles Cgeck, 8 Oct 2016 | Read review
“Top floor was great, very quiet. Except our king did not have either a microwave or refrigerator or safe.”
 of 5 bubbles NSF4040, 4 Oct 2016 | Read review
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