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Embassy Suites by Hilton Charleston

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859 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charleston
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Showing 857: English reviews
Chicago, Illinois
Reviewed 3 weeks ago

My family of four stayed overnight on our way to Williamsburg from Chicago. The hotel was close to the interstate but far enough away so we didn't hear the traffic roar. While the hotel is showing its age and needs to be updated it was clean and comfortable and more spacious than some of the Embassy Suites we've stayed at....

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Helpful?
Thank threesperfect
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for stopping at the Embassy Suites by Hilton Charleston during your travels. We are happy to note that you were pleased with our check-in service and found your room to be quiet and comfortable. It is also nice to read that you enjoyed our in-hotel dining at the Athletic Club Bar & Grill and our free, cooked-to-order omelet...

Reviewed 3 weeks ago via mobile

My husband & I love to stay at these hotels! Spacious room, soft beds, wonderful breakfast special made omelette & of course love management reception. Great experience 👍 If you like to travel, you must get the Hilton honors reward. Asked the front desk how to become a member.

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Helpful?
Thank Blanca S
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your wonderful experience at Embassy Suites by Hilton Charleston. We are thrilled to read that you loved your comfortable room, the breakfast we serve and our courteous associates as well. Thanks again for the nice comments, our entire staff looks forward to welcoming you back soon! Mark Cherry General Manager

Fort Wayne, Indiana
Reviewed 4 weeks ago

The very clean, nice place. great lobby, no free WIFI. The breakfast layout was great. Chef cooked omelets, eggs, and pancakes to order. It is located downtown, next shopping malls and other places. Had parking issue, the garage only 7", my van was 7' 10" had try and wait for a parking spot in front of hotel.

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Helpful?
Thank garland h
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing the Embassy Suites by Hilton Charleston. It’s a pleasure knowing you had an overall amazing stay, loved our location being close to your places of interest and our complimentary made-to-order breakfasts. We are sorry for the issue you experienced and regret the inconvenience caused. Thanks again for giving us your feedback, and we hope you and...

Houston, United States
Reviewed 4 weeks ago

Hotel has all of the normal excellent things that Embassy Suites offers (complimentary breakfast, lovely atrium/lobby, evening cocktail hour, large suites), with an excellent location in downtown Charleston...across the street from a large shopping mall and walking distance from numerous dining options. I stay here every time I'm in Charleston.

Review collected in partnership with Embassy Suites Hotels
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Thank 382jpaulh
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being a loyal guest of Embassy Suites by Hilton Charleston. It’s a pleasure knowing you had an amazing stay, loved your well-appointed room and the facilities we offer. We are happy to know our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. Thanks again, and...

marietta ga, United States
Reviewed 4 weeks ago

Hotel furnishings need replaced, parking is horrible. Lots of parking violations - if there were ever a need to emergency vehicles, they would not be able to get on the property. first room had urine looking stains on sofa and stains on chairs, Manager put us in a second room--TV didnt work and counter tops were sticky. Embassy suites is...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank SouthernLady37
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest and for your review. We are so sorry to hear your stay with us was disappointing from parking to your accommodations. I sincerely apologize for the soiled furniture in your guest rooms and even more so that we weren’t able to come to a satisfying resolution even after a room change. I have already...

cleveland, United States
Reviewed 4 weeks ago

I am a business traveler and have been frequenting this location periodically for the past several years. The overall experience continuously improves from staff to management. Highly recommend this location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dwayne S
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

It's so nice to hear you had another great stay with us, and we appreciate your loyalty to Embassy Suites by Hilton Charleston! I will be sure to share your review with all our associates. Thanks for recommending us to future guests! We hope to be your hotel of choice every time you visit Charleston. Mark Cherry General Manager

Savannah, Georgia
Reviewed 16 December 2016 via mobile

We usually stay at Embassy Suites when we have a one night stop over during the week. With the manager's special during the evenings and breakfast its hard to beat. This hotel is right next to the mall so it was easy to get something to eat and not have to drive. The staff was nice and the hotel was...

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Thank Greencbs
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being loyal towards our brand and staying with us at the Embassy Suites by Hilton Charleston! It is good to read that you loved our friendly associates, the great value we offer for the price, and our convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to have you...

Reviewed 14 December 2016

Been staying here every Thanksgiving for eons Qualiy of service ceases to amaze me. When something is. ot right its fixed.The manager, don't remeber his name is the best! He has always been there for his customers and seeks satisfaction at no cost

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Thank Karen T
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate your consistent support of the Embassy Suites by Hilton Charleston. It's always a pleasure to see a familiar face, and we love having you as a regular guest! Our goal is to deliver a flawless experience to our guests, and we thank you for publically recognizing our efforts. Your continued business is the best recommendation there is. Thanks...

Arlington Heights, Illinois
Reviewed 14 December 2016

Was here for business and client covered my room cost so can't complain but I know what they paid and I'm glad it wasn't on my card! Rooms are OK, but nothing great. Carpet is old and has a slight odor. Overall, the property just feels dated. Bit it's a 10 min drove from the airport and another 5-15 mins...

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Helpful?
Thank Robert Z
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to give feedback regarding your business stay. We are pleased you loved our convenient location and our breakfast offering. We value all your observations and will share your valuable comments with our concerned department. We hope to have the opportunity to make it up to you on a future visit. Mark Cherry, General Manager

Cleveland, Ohio
Reviewed 8 December 2016

Recently stayed at this hotel for one night while visiting Charleston for a gymnastics competition. Impressive first impression when you walk into the lobby. We had a two-double two-room suite, room was clean and had microwave, refrigerator and coffee pot. Beds very comfortable, sleeper sofa in living room not so much (said teenage daughter), but that's pretty standard. Hair dryer...

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Helpful?
Thank Dittodot
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us recently while visiting Charleston for the competition. We are happy to know you were impressed with our lobby, your comfortable room and especially the breakfast we served. It's definitely a guest favorite, and we're glad you enjoyed it, too. We appreciate you being our guest here at the Embassy Suites by Hilton Charleston, and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: ₹ 8,735 - ₹ 16,106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Travelocity, Hilton Hotels Direct and Booking.com so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
4 questions
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Canandaigua, New York
over a year ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
“A few rooms are NOT overlooking the lobby area (short little hallway to get to them); those are the QUIETEST rooms and most desirable.”
 of 5 bubbles Frog4aday, 18 Nov 2016 | Read review
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