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The Inn at Charles Town

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246 Reviews from our TripAdvisor Community

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There are newer reviews for The Inn at Charles Town
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Showing 246: English reviews
Bruceton Mills, West Virginia, United States
Reviewed 17 October 2014

I have never stayed at the Inn @ Charles Town but I was very happy that I took the chance and booked a room. I typically stay at the Hampton Inn or Holiday Inn Express nearby for business. When I called for the room, I found that their rates were very similar to those of the above two hotels so...

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Helpful?
1Thank Toni B
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Toni B, Thank you so much for your kind feedback. We are absolutely delighted that we could help make your trip memorable. We are happy that you found the staff so friendly and the hotel convenient to other locations in Charles Town. The Inn at Charles Town strives to provide excellent care and Red Carpet customer service to every...

Port Republic
Reviewed 12 October 2014 via mobile

Not much to say really. Just another typical hotel. It is clean and quiet but it is fairly new so I would expect it to be. Staff not real friendly with the exception being the super nice lady in the breakfast room. Others seemed to be indifferent. Way over priced compared to the other one right across the street. For...

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Thank out3650
Brett S, Manager at The Inn at Charles Town, responded to this review

out3650, Thank you for sharing your feedback with us. We greatly appreciate your kind words in regards to our breakfast team member and the cleanliness of our hotel. Our entire staff strives to provide Red Carpet Customer Service to all of our guests and we are sorry to hear that was not experienced from all of our staff. Please be...

Mocksville, North Carolina
Reviewed 10 September 2014

Found a deal on another website for a stay at The Inn, other wise probably a bit expensive. But it was a great stay. Welcoming staff upon arrival and check out. Shuttle runs every 15 minutes to the casino. The breakfast was average .. powdered eggs, bacon, yogurt, bagels, toast, coffee The beds were soft and the pillows excellent sleep...

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Helpful?
Thank JamesMFeehan
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear JamesMFeehan., Thank you for for choosing The Inn at Charles Town and taking the time to review your stay, we truly value your feedback. We are glad that the room exceeded your expectations and that you got to enjoy our complimentary breakfast! Thank you for commenting on our shuttle service. The Inn always hopes to make your stay as...

Dallastown, Pennsylvania, United States
Reviewed 4 September 2014

The hotel is conveniently located. It is on the Charles Town casino and race track. There is a shuttle bus between the hotel and casino 24/7. It is a short distance to Harper's Ferry. Another plus is that it is just 2+ hours away from our home.

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Thank Marlene S
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Marlene S., Thank you for sharing your hotel experience! We are so pleased that you enjoyed your accommodations. We cannot wait to have you stay again with us, and invite you to return soon! Warm Regards, Brett Sullivan | Director of Hotel Operations

MECHANICSVILLE
Reviewed 2 September 2014

We get pretty good comps enough that we go as often as we can get away. Only being about 3 hrs away helps. Hubby loves racing, I love slots and we always enjoy staying at the inn. Free night, delicious free breakfast and always a little cash in my account. In fact a couple of times the cash is what...

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1Thank GAYNIE
Brett S, Manager at The Inn at Charles Town, responded to this review

Gaynie Mechanicsville, You honor us with your generous compliments! We always enjoy having you whenever you decide to stay at the Inn at Charles Town! Thank you for your comments about our staff. The team at the Inn at Charles Town is really one-of-kind and always strives to provide an excellent guest experience for every guest, each and every visit....

Reviewed 28 August 2014

Stayed in this room on Aug 26 .... What a gorgeous place ! Everything was clean , verrrrrry attractive furnishings ...very spacious and every single employee we came in contact with was very cordial ! AWESOME just isn't a big enough word !!

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1Thank Valbo1
Brett S, Manager at The Inn at Charles Town, responded to this review

Valbo1, Thank you for your “AWESOME” comments! I’m glad that our team made such a positive impression, as Red-Carpet customer service is our first priority! We cannot explain how happy we are that we exceeded your guest expectations. We have actually recently updated and redecorated our 3rd and 4th floors and plan on eventually extending these updates to all of...

Charleston, West Virginia
Reviewed 21 August 2014

I was passing through the area on business and stopped in to see if they had any vacancies. They did and I received a great room overlooking the track. The hotel was very clean and the staff was very pleasant. The breakfast was above normal for most hotels. The only drawback was when I went to my room, it was...

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Thank Mike F
Brett S, Manager at The Inn at Charles Town, responded to this review

Mike F., Thank you for choosing The Inn at Charles Town. I am pleased that you shared your feedback from your stay. Each hotel room has a thermostat sensor which operates when the rooms are occupied. I understand your concerns and will have our engineering department look into ways to maintain the temperature comfort level, while following the hotel's Green...

Tulsa, Oklahoma
Reviewed 17 August 2014

While not interested in gaming, we wanted a place close to Harper's Ferry that could accommodate a family staying in one room, as b & b's are the choice there. The Inn at Charles Town is reasonably close, and we enjoyed our stay. With a casino next door, we anticipated hearing noise late at night, but were pleasantly surprised by...

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2Thank TUFish
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear TUFish, Thank you for choosing The Inn at Charles Town and for your kind feedback. The Inn at Charles Town strives to provide excellent care and Red Carpet Customer Service to each and every guest. We look forward to seeing you soon! Warmest regards, Brett Sullivan | Director of Hotel Operations

Reviewed 8 July 2014

Very decent hotel; nice room, comfortable bed and pillows. Carpet in hallway had a few stains, but chocked up to wear. Front Desk staff friendly and plenty of parking. Hotel located in walking distance of the casino, but has 24 hour shuttle to the Casino and raceway. Nice buffet breakfast with real bacon. Sheetz gas station next door, Ruby Tuesday...

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5Thank Levonnia M
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Levonnia M., We sincerely appreciate your helpful and insightful feedback, and are glad that you found the room, bedding, and breakfast buffet to your liking. Since your stay, I am happy to let you know that all of our hallway and lobby carpeting has undergone its routine deep-shampooing, thank you for not minding while our floors were in transition!...

Miami, Florida
Reviewed 6 July 2014

I recently stayed at The Inn At Charles Town and upgraded to a room overlooking the horse track... Well worth the few dollars more! The room was very clean and fairly standard sized for a room with two Queen beds. The TV was oversized and the bathroom very large and nicely appointed. The bath ammentities were excellent! (I LOVED them!)...

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3Thank Jodi H
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Jodi H., Thank you for sharing your hotel experience! We are so pleased that you enjoyed your trackside accommodations, many people express to us how much they like having that feature available and we are glad we are able to provide it. The Inn always tries to provide our guests with the best and most comfortable amenities, and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 

Additional Information about The Inn at Charles Town

Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Region: United States > West Virginia > Charles Town
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Charles Town staff and other travellers.
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Questions? Get answers from The Inn at Charles Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From passing conversations all rooms appear to be very quiet.”
 of 5 bubbles D9282PQanthonyb, 19 Mar 2017 | Read review
“If you want to see horses exercising and racing, ask for a room on that side (casino side)”
 of 5 bubbles B2493DYkathyl, 13 Feb 2017 | Read review
“Ask to overlook the track.”
 of 5 bubbles katherinem16, 28 Dec 2016 | Read review
“NOT on the first floor.”
 of 5 bubbles vakamalua, 7 Dec 2016 | Read review
“Even numbered and higher floors provide great views of the track.”
 of 5 bubbles BLANCOB_12, 1 Nov 2016 | Read review
5 of 5