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The Inn at Charles Town

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248 Reviews from our TripAdvisor Community

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There are newer reviews for The Inn at Charles Town
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Showing 248: English reviews
Richmond, Virginia
Reviewed 13 April 2014

The rooms are great - continental free breakfast provided. Love how the shuttle runs from the hotel to the casino. My sister and I could not be happier when we stay there. We are treated like family. Can not say enough good things about it.

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Helpful?
1Thank katzmom12
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Katzmom12, You are definitely family when you stay with us at the Inn and it warms our hearts to hear that our staff made you feel at home! Thank you for taking the time to review your stay, we truly value your feedback. It was wonderful to have you and your sister visit us again. We are glad that...

Jersey Shore
Reviewed 11 April 2014

I visited here on a business trip and was surprised that the hotel wasn't connected to the casino. They have a shuttle that goes back and forth to the casino every 15 minutes. The atmosphere was excellent, similar to a nicer Hampton Inn. The front desk agent was by far the friendliest I have ever seen. The rooms were spacious,...

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Helpful?
Thank WaterfallsLover
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Waterfallslover, Thank you so much for your kind feedback, it is greatly appreciated. We are absolutely delighted that we could help make your business trip an exceptional experience. We are glad that you found the staff so friendly and the shuttle convenient. The Inn at Charles Town strives to provide excellent care and Red Carpet customer service to every...

Reviewed 10 April 2014

We stay at the Inn several times a year, and are always pleased with the service and cleanliness. On this most recent trip (Apr 1-2), while having breakfast, we were treated to outstanding service by Tonja, a waitress we had never met before. She was attentive and pleasant, and made sure we had everything we needed, including peanut butter for...

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Helpful?
1Thank Kathy T
Brett S, Manager at The Inn at Charles Town, responded to this review

Kathy T, Thank you for sharing your wonderful feedback with us. We are very happy to hear about your stay at the beginning of April. We look forward to exceeding your Red Carpet Cutomer Service needs during your next getaway to the Inn at Charles Town! Kindest Regards, Brett Sullivan | Director of Hotel Operations

Woodbridge, Virginia
Reviewed 1 April 2014

My father and I so enjoyed our breakfast...mainly because of Tonja! She is a shining example of what excellent customer service looks like! The breakfast was most enjoyable, but Tonja's willingness to help was so appreciated. She is an asset to your establishment and if you have an Employee of the Year award...she certainly would get our votes! I work...

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Helpful?
1Thank Elisha D
Brett S, Manager at The Inn at Charles Town, responded to this review

Elisha D, Thank you for visiting the Hollywood Casino at Charles Town Races and staying at the Inn. We are very happy to hear your comments in regards to the breakfast offered and our A-list star, Tonja. We look forward to seeing you soon! Kindest Regards, Brett Sullivan | Director of Hotel Operations

Warrenton, Virginia
Reviewed 25 March 2014

Our Breakfast Attendant, Tonja at the breakfast buffet at the Inn at Charles Town is a top notch employee. During out stay ending on Sunday, March 23, 2014, she made our experience at the breakfast buffet as exceptional experience. She was attentive, pleasant and was there to answer the questions we had. She was truly sincere when she carried out...

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1Thank Veronica F
Brett S, Manager at The Inn at Charles Town, responded to this review

Veronica F, Thank you for staying with us on March 22 and sharing your feedback. Also, the Star recognition of our Breakfast attendant Tonja. It is very nice to hear of your interests in cooking, and we hope that Tonja's suggestions work well for you. How was the rest of your stay? Did you have an opportunity to eat at...

Annandale, Virginia
Reviewed 25 March 2014

I recently stayed at Inn and went in to have breakfast...The young lady who was working is named Tonja. She is a "real gem" so please treat her as such. Tonja was gracious, kind and helpful to all of us that morning. I want to give her a 5 star rating and many thanks. Elizabeth Torrence...Marina Parfitt

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1Thank Elizabeth T
Brett S, Manager at The Inn at Charles Town, responded to this review

Elizabeth T, Thank you for sharing your feedback with us. We are very happy to hear about your pleasant breakfast and recognition of one of our stars, Tonja. What was your favorite part of breakfast? Is there any feedback you would like to share about the hotel room, casino or other amenities offered? We look forward to seeing you soon!...

MA
Reviewed 16 March 2014

room was very clean, fresh linens each day, bed was comfy. thought the hotel was connected to the casino. It is not but nice there is a shuttle service to and from the casino. complimentary breakfast was good.. would stay again. only negative it didn't have a pool.

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Thank surfingatwork
Brett S, Manager at The Inn at Charles Town, responded to this review

surfingatwork, Thank you for sharing your feedback with us. We are very happy to hear about your pleasant stay. We look forward to providing Red Carpet Cutomer Service during your next getaway to the Inn at Charles Town! Kindest Regards, Brett Sullivan | Director of Hotel Operations

Midlothian, Virginia
Reviewed 16 March 2014

We stayed here a couple weeks ago... The first room was on a lower floor and when we entered the room I noticed it had not been properly cleaned (hair on bathroom floor and toothpaste still in sink) There was also a used towel on the floor... Ok no big deal, I went back downstairs and explained the situation they...

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Helpful?
2Thank Pjtime
Brett S, Manager at The Inn at Charles Town, responded to this review

Pjtime, Thank you for sharing your feedback with us. Our entire staff strives to provide Red Carpet Customer Service to all of our guests and we are sorry to hear that we did not do so. Please be assured that have taken your feedback to help improve the areas that you expressed in your review. Please contact me directly if...

Hagerstown, Maryland, United States
Reviewed 28 January 2014 via mobile

Considering this is the most expensive hotel in Charles town, I expected more. Overall the room was clean. Fresh linens. The mattress was horrible. Found leftover hair from previois guest in shower. Could tell it was cleaned but shower design requires a bit of extra work. Definitely expected better for the cost. Breakfast was what you would expect for free,...

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Helpful?
Thank Julie D
Brett S, Director of Hotel Operations at The Inn at Charles Town, responded to this review

Julie D, Thank you for sharing your feedback with us. We sincerely apologize if you were at all dissatisfied with our accommodations. Our entire staff strives to provide Red Carpet Customer Service to all of our guests and we are sorry to hear that we failed to do so. We can only hope that you and your family would consider...

Mont Alto, Pennsylvania
Reviewed 17 December 2013 via mobile

This trip we visited for my husband's birthday. We have stayed in the past as well and the staff is always very friendly. This time we stayed in the Junior Suite. It was very spacious. The rooms and common areas are always very clean. Free breakfast buffet was filling. Free shuttle to casino was convenient and runs pretty frequently. We...

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Helpful?
2Thank Elizabeth M

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 

Additional Information about The Inn at Charles Town

Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Region: United States > West Virginia > Charles Town
Price Range: ₹ 7,066 - ₹ 24,828 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
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Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Charles Town staff and other travellers.
11 questions
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Questions? Get answers from The Inn at Charles Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From passing conversations all rooms appear to be very quiet.”
D9282PQanthonyb, 19 Mar 2017 | Read review
“If you want to see horses exercising and racing, ask for a room on that side (casino side)”
B2493DYkathyl, 13 Feb 2017 | Read review
“Ask to overlook the track.”
katherinem16, 28 Dec 2016 | Read review
“NOT on the first floor.”
vakamalua, 7 Dec 2016 | Read review
“Even numbered and higher floors provide great views of the track.”
BLANCOB_12, 1 Nov 2016 | Read review
5 of 5