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Hotel Murano

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#3 of 28 Hotels in Tacoma
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Murano
Hotel Murano
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3,130 Reviews from our TripAdvisor Community

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Showing 3,118: English reviews
Graham, Washington
Reviewed 17 October 2016

The room was pretty, however, it smelled like stale cigarette smoke. The bed skirt was either stained or had a bleach spot and the furniture looked dated and had water rings. The room was spacious and the bed comfortable, but overall I think I paid too much

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Helpful?
Thank 857sharar
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 857sharar, Thank you for staying with us and enjoying your experience. We are pleased to learn that your overall stay was good. I apologize for the issues you encountered with room cleanliness, I will ensure to forward all of your feedback to the appropriate department. We certainly hope to welcome you back in the near future. Kind regards, Javid...

Denver, Colorado
Reviewed 17 October 2016

It was a great place to stay, the staff was friendly and helpful. The bed was too soft for me, but the room was great and the service excellent. I was tired when I arrived late at night and the girls at the front desk were helpful and accommodating.

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Helpful?
Thank lorias864
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear lorias864, Thank you for taking the time to review your recent stay at our Hotel Murano. We are pleased to know that you have enjoyed your stay with us, and would like to thank you for all the positive comments you have made. We are delighted that we were able to provide you with a memorable experience. We look...

Silverton, Oregon, United States
Reviewed 17 October 2016

We rely on tripadvisor reviews heavily when traveling so we chose Hotel Murano for a recent trip. We arrived late in the evening and were immediately impressed with the modern lobby appearance and didn't have any complaints in regard to the check in process. Upon arriving at our room, we felt we'd stepped into a totally different hotel. The room...

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Helpful?
Thank Kim D
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Kim D, I would like to take this opportunity to sincerely apologize for the inconvenience and frustration you experienced with room cleanliness. Your feedback has been shared with our Director of Housekeeping to make sure that we prevent re-occurrence. We truly appreciate the feedback and do hope to have the pleasure of welcoming you back again soon in order...

Spokane
Reviewed 17 October 2016

Great place for a state conference. I am glad WSLHA chose to hold our conference here. The catered meals were very good. The staff was extremely helpful. The room was spacious and nicely appointed. the lighting is a little on the dim side, but it is part of the ambiance.

Review collected in partnership with this hotel
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Helpful?
Thank amy1215m
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear amy1215m, I would like to thank you for your recent stay with us and posting your review. We are happy to read that you found our facilities and services to your satisfaction. We truly enjoyed having you as our guests. Looking forward to welcoming you back soon. Kind regards, Javid Almammadov

Vancouver, Washington
Reviewed 16 October 2016

I really love staying at the Murano when I travel to Tacoma and have stayed multiple times. It is a beautiful space with wonderful staff who truly appear happy to work there. I would not hesitate to recommend the Murano as a great place to stay!!

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Helpful?
Thank carolek571
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear carolek571, Thank you so much for your amazing review. Guest satisfaction is our main goal and it is rewarding to learn that it has been achieved on this occasion. I appreciate you recognizing our team for the great work that they do! Looking forward to welcoming you back soon. Kind regards, Javid Almammadov

Reviewed 16 October 2016 via mobile

The hotel is beautiful of course with art on the walls and very modern decor. I was very disappointed in two things. Thing one: room service was limited. My wife and I were there to celebrate and when I tried to order a bottle of wine at about 10:45, we were told the bar was closed. It seems to me...

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Helpful?
Thank Michael L
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Michael L, Thank you so much for choosing our hotel for your recent stay. We are so sorry to read about your experience and please accept my deepest apologies for the inconvenience we may have caused during your stay. Regarding your comment on breakfast service please kindly note that we are offering only continental level of breakfast at Patron...

Mukilteo
Reviewed 15 October 2016

As always, the Hotel Murano was a fabulous place to stay! Gorgeous rooms with wonderful service and friendly, professional staff. This time, e dined in the restaurant, and found it to be s terrific as the rest of the hotel! I highly recommend this hotel!

Review collected in partnership with this hotel
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Helpful?
Thank 214kimberlyt
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 214kimberlyt, Thank you for the fantastic review. It is great to hear that you had a first class stay with us! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We look forward to welcoming you back soon. Kind regards, Javid Almammadov

Freeland
Reviewed 15 October 2016

Stayed here for a conference at another location in the city. Really a little treasure of a hotel! Bed was super comfy, the decor very cool. Front desk knowledgeable. The parking was the inky thing I thiught was a little high at $16/night self park, but I guess it is the big city. A really class act all the way...

Review collected in partnership with this hotel
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Helpful?
Thank iamsector4
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear iamsector4, Thank you for your continued patronage of our Hotel Murano. We really appreciate your feedback and are pleased that you enjoyed your precious time with us. Looking forward to welcoming you soon and making your future stays much more memorable! Kind regards, Javid Almammadov

Atlanta, Georgia
Reviewed 15 October 2016 via mobile

Stayed here for a conference. The hotel is modern and very well appointed with glass art. There are even art displays on guest floors. The rooms are comfortable and contemporary/modern. Walkable distance to local restaurants.

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Helpful?
Thank Skip D
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Skip D, Thank you for staying with us and sharing your experience. It is great to hear that you had a great stay with us! We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We certainly hope to welcome you back in the near future. Kind regards, Javid Almammadov

Friday Harbor
Reviewed 14 October 2016

Our 'Go To' hotel in Tacoma. Wouldn't stay anywhere else. Love being able to walk outside and be right in town. The art work is wonderful and enjoy the artist spotlights on each floor! Parking fees are high & should be included with room.

Review collected in partnership with this hotel
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Helpful?
Thank Barbara E
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Barbara E, Thank you for your staying with us. We are very much pleased to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback and look forward to welcoming you back soon. Kind regards, Javid Almammadov

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Region: United States > Washington > Tacoma
Price Range: ₹ 9,918 - ₹ 18,410 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Murano staff and other travellers.
19 questions
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Questions? Get answers from Hotel Murano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms away from ice machine and elevators!”
882rachaelv, 11 Apr 2017 | Read review
“Even double checking your reservation will not guarantee you have a room”
margaretj788, 2 Apr 2017 | Read review
“One side you can see Mt. Rainier and the other side downtown with view of the water.”
GraceLovisa, 27 Feb 2017 | Read review
“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
done404, 16 Feb 2017 | Read review
“If you have to stay here - pay extra to stay on the 25th floor - has a lounge with breakfast - continental, but pretty good.”
E196UIloris, 15 Feb 2017 | Read review
5 of 5