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Emerald Queen Hotel & Casino

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Emerald Queen Hotel & Casino
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115 Reviews from our TripAdvisor Community

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There are newer reviews for Emerald Queen Hotel & Casino
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Showing 114: English reviews
Auburn
Reviewed 13 December 2015 via mobile

Staff was unpleasant and very aggressive. Room was not cleaned well if at all. I think they are just money mongers who put no stock in the customers experience. No managers on site for hotel guests to speak to. Food in buffet was sub-par and overpriced. Shuttle service to venues in Tacoma site are inconvenient and not worth the unpredictable...

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Helpful?
Thank David F
seattle
Reviewed 8 November 2015

Been a year since we have stayed there. Food as great. But they need to do something with the smoke. Bigger smoke eatters. The reviews all say the same thing. To smokey. Time to update the rooms Non Smoking smells the same as smoking. To long of a wait for breakfast,always empty table but no help. Same as valet only...

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1Thank cheryl5250
Reviewed 2 November 2015

Staff & Security were very rude.Never felt like a guest once. No one smiles, was yelled at for being in security's way. Probably the worse customer service from staff i have ever experienced. Will never stay here again, and don't suggest anyone who wants to be treated like an adult to either. You can make a crappy hotel nice, if...

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1Thank CJ p
Tacoma, Washington
Reviewed 9 October 2015

There is a new expanded area for non-smoking which makes it much nicer. The smoking area has a low ceiling and is filled with smoke. Just walking through area leaves your clothes smelling. The non-smoking area is clean and fresh and has great service and people working there. The machines are good and free soda, coffee and tea is provided...

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Helpful?
Thank Jerry2120
Auburn
Reviewed 27 September 2015

We have been here a couple of times with fiends. Breakfast and lunch - both were really good. Today I had the club sandwich - it was really good. Next time I will get fries - the potato salad wasn't that great... Good variety of food. Good friendly and fast service. Nice place.

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1Thank Dennis M
Herndon, Virginia
Reviewed 19 September 2015 via mobile

Although the staff was nice and the hotel room itself was fine--comfortable bed, double sinks, ample plugs for hairdryer, reasonable price--those benefits could never outweigh the fact that our nonsmoking room stank of cigarette smoke, as did the whole hotel. It is also in a rather grungy part of Tacoma, so there are few nice restaurants and shops nearby. We...

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1Thank Pam G
Surrey, Canada
Reviewed 6 September 2015 via mobile

My girlfriend and I stayed here for 1 night to see a nearby concert. Even though we were in a non-smoking room, you could not go anywhere that didn't smell like smoke. My girlfriend has allergies, so this was quite inconvenient for her. We both woke up feeling very congested from the smoke. The buffet dinner was very good and...

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1Thank Nick H
Marysville, Washington
Reviewed 22 August 2015 via mobile

For all of the commercials and advertising for this casino, I was surprised how run down and "old" it seemed. Of the casinos in WA I have been to, this was the worst ventilation I have encountered. There was a lot of security which is a good thing, but I think it is an indication of problems. We saw numerous...

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Thank Dawn M
Federal Way, Washington
Reviewed 21 August 2015

I was attending a Chris Young concert and even though I live only about 10 miles away I did not want to deal with traffic in and out of the concert. I also wanted to have a few drinks and hang out at the casino after so I booked a room. I was quite amazed at the quality for the...

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1Thank anna7331
Vancouver, Washington
Reviewed 2 August 2015

The Emerald Queen Hotel and Casino is right off Interstate 5 and not hard to locate and but the smoke is real bad. We did have some fun at the slots with good payout. We did not try the food as we just had too get some fresh air.

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Thank rap5657

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Emerald Queen Hotel & Casino

Address: 5700 Pacific Hwy E, Fife, WA 98424-2515
Region: United States > Washington > Fife
Price Range: ₹ 8,718 - ₹ 14,712 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Emerald Queen Hotel & Casino 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Emerald Queen Hotel And Casino
Emerald Queen Hotel Fife
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Questions & Answers

Questions? Get answers from Emerald Queen Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High as possible to avoid smoke if it indeed is coming from the casino below.”
 of 5 bubbles 57watermaker, 26 Nov 2016 | Read review
“Non smoking area is nice”
 of 5 bubbles 105shelleyh, 17 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles debycolson, 9 Jul 2016 | Read review
“Run away. Run away as fast as you can!”
 of 5 bubbles Vancouvertraveller43, 5 Jul 2016 | Read review
“Get a room far away towards the ends to avoid noise”
 of 5 bubbles 282robertz, 1 Jul 2016 | Read review
5 of 5
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