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Extended Stay America - Seattle - Bothell - West

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Traveller (22)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent38%
  • Very good18%
  • Average16%
  • Poor12%
  • Terrible16%
Travellers talk about
“easy chair”(2 reviews)
“breakfast bar”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (130)
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11 - 15 of 130 reviews
Reviewed 5 August 2017

Even the 2 non-smoking rooms that I tried absolutely reeked of smoke. I simply couldn't stay there because of my allergies. I had prepaid for the room, and will attempt to recoup the cost from the online booking company. I ended up staying at a...More

Review collected in partnership with Extended Stay
Thank Biztravelerj
Response from 00esa, General Manager at Extended Stay America - Seattle - Bothell - WestResponded 7 August 2017

Thank you for being our guest. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I truly regret the smell compromised your experience. We will follow up on your concerns to...More

Reviewed 25 July 2017

Clerks are not trained properly. Told they didn't have enough dishes and silverware for every room. Another clerk said they had a stockroom full of kitchen supplies. Breakfast items are minimal, but they ran out of creamer and had not replaced it after 4 days.More

Review collected in partnership with Extended Stay
Thank T W
Response from 00esa, General Manager at Extended Stay America - Seattle - Bothell - WestResponded 25 July 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 23 July 2017

Upon arrival our room was trashed. The night attendant had to spend 40 minutes cleaning our room while we waited. No other guests could be helped during this time as she was the only one on duty. No other rooms available and no compensation was...More

Review collected in partnership with Extended Stay
Thank angiemD4344KJ
Response from 00esa, General Manager at Extended Stay America - Seattle - Bothell - WestResponded 24 July 2017

Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We are reviewing the situation as a training tool to improve our procedures...More

Reviewed 22 July 2017

Floor had chunks of mud and dirt along with pieces of toilet paper and paper towels. I couldn't walk around my room without shoes because of the amount of dirt. They had started to become black. There was dust on all over under the sink...More

Review collected in partnership with Extended Stay
Thank 629B
Response from 00esa, General Manager at Extended Stay America - Seattle - Bothell - WestResponded 23 July 2017

We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. Steps within our housekeeping and maintenance departments are already underway to ensure this does not happen again. We can absolutely...More

Reviewed 13 July 2017 via mobile

So, 16 days without cleaning. The staff promised twice that my room Willie clean tomorrow but that was lie. There is no breakfast, just coffee, fast slush and horrible cake. I can't recommend this hotel for a long tripsMore

Thank Артем М
Response from 00esa, General Manager at Extended Stay America - Seattle - Bothell - WestResponded 14 July 2017

We sincerely apologize for the issues you encountered which led to a disappointing stay. We are committed to providing an exceptional service for every guest, but we are extremely sorry we fell short in making this happen for you. Your concerns will be shared with...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$ 92 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 92 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (22)
Room & Suite (16)
Dining (1)
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Room Tips
"Away from elevators and stair doors. Make sure your group have a hard copy or PDF of the group contract..."
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"Beds are hard"
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"Since you have to provide your own room service, take that into consideration when choosing a room if..."
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"Avoid the first floor hallways they smell like diapers and litter boxes all at the same time"
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