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Housekeeping and hygiene were one of the worst I have ever experienced. The pillows reeked of body odor. Upon inspection, I could see rings and rings of sweat from previous guests. Walking through the room I found that someone used the restroom and didn't flush....More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 1 week ago
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell...More
Great location right across the street from Microsoft Building 26 and within walking distance of restaurants and shops. Comfortable room with apartment-like amenities. Also, after my recent stay, I noticed that I was missing one of my credit cards and feared that I had left...More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 16 February 2018
We are delighted you had a comfortable stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our convenient location and excellent service. We will be sure to share your compliments with the entire team, particularly Sarah....More
On the positive side, the location is perfect if you need to be close to Microsoft. It is in a very pretty part of Bellevue, jogging tracks all around and within walking distance to many of the Microsoft buildings.
The service was friendly although I...More
Thank Peter M
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 27 July 2018
Peter, thank you for choosing us for your stay. We are glad to know our location was perfect for your needs, but we are sorry for the issues you experienced. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items...More
Fridge didn't work and I lost all the food I purchased. When I asked for assistance after my efforts failed the gentleman at the front desk offered to come down. He couldn't fix, said there was nothing he could do, told me maintenance doesn't come...More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 17 July 2018
Rochelle, thank you for being a guest at our hotel. We apologize for the maintenance issue which impacted your stay with us and regret our staff wasn't able to tackle this issue while you were here. Your feedback is shared with our maintenance team to...More
This 2-story motel is in a beautifully wooded area near the Microsoft offices and campus, and is nicely quiet, traffic- and city-wise.
Well maintained grounds, small lobby/entry. Access to 2nd story is via external stairs only (no elevator, for those of you with mobility issues)....More
Response from 00esa, Manager at Extended Stay America - Seattle - RedmondResponded 30 April 2018
Thank you for taking the time to post your review. We are happy to know you were pleased with our convenient location and had a comfortable time with us. However, we are sorry for not meeting some of your expectations. We value your feedback and...More