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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (742)
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Traveller rating
430
189
59
32
28
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LanguageEnglish
430
189
59
32
28
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All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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81 - 85 of 738 reviews
Reviewed 26 May 2017

My family and I were traveling from Rhode Island to Georgia and decided to stay overnight at Hilton Garden Inn at Winchester. We have stayed here before and it has always been a pleasant experience. This time, we were arriving late at night so we...More

Review collected in partnership with Hilton Garden Inn
Thank 901shaylag
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 9 June 2017

Dear 901shaylag, Thank you for taking the time to let us know about your recent stay at the Hilton Garden Inn. I apologize for the issue you had with the television when you first checked into your room. I'm happy that the front desk was...More

Reviewed 23 May 2017

Very nice property and a lovely lobby and breakfast area. The rooms were also very comfortable and we appreciated the adjustable bed. Just need more lighting/mirrors in the bathroom for those of us who are blind and need to apply makeup! 8-)More

Review collected in partnership with Hilton Garden Inn
Thank bdnorkus
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 9 June 2017

Dear Bdnorkus, Thank you so much for taking the time to review the Hilton Garden Inn! We appreciate hearing back form our guests. I am so glad to hear you enjoyed our hotel and all that we have to offer. Thank you for the suggestion...More

Reviewed 17 May 2017 via mobile

My son had some business to take care, so I tagged along. The room was clean and beds comfortable, only downside is you pay for breakfast. There is a Waffle House and a IHOP very close by if you choose to go that route.More

1  Thank Michael S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 18 May 2017

Dear Michael S, Thank you so much for taking the time to review the Hilton Garden Inn on TripAdvisor! I am so glad to hear you enjoyed our hotel and found your room clean and comfortable. Though our breakfast is not included with our standard...More

Reviewed 16 May 2017

I would stay at this hotel in the future and recommend it to others. The staff was pleasant and the the location was perfect. The room was efficient for business needs and very clean. I you need a hotel to stay at, choose this one.More

Review collected in partnership with Hilton Garden Inn
Thank tnm869
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 18 May 2017

Dear Tnm869, Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We always aim to exceed our guests expectations and I am glad our staff took good care of you during your stay. I know...More

Reviewed 15 May 2017

This hotel is pleasant enough, beautifully decorated and the rooms are spacious and include the expected amenities. But the pillows are terrible and the bed is way too soft. We endured one night here and appreciated having a mini fridge and coffee maker. The shower...More

Review collected in partnership with Hilton Garden Inn
Thank inmygarden
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 18 May 2017

Dear Inmygarden, Thank you for taking the time to express your thoughts and concerns. We are glad you found the hotel pleasant and your room spacious. We would like to apologize for the experience you had with the bed and pillows. Thank you for your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 125 - US$ 183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 125 - US$ 183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
26 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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