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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (746)
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Traveller rating
431
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LanguageEnglish
431
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59
34
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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21 - 25 of 742 reviews
Reviewed 5 December 2017 via mobile

I stayed at this hotel last week and got zero sleep. First, the rooms are equipment with “eco” thermostats that will not allow an all night continuous fan run to create a white noise. First Hilton property I’ve encountered this at. Next was the train....More

Thank josephdK5037OV
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 7 December 2017

Dear JosephdK5037OV, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

Reviewed 4 December 2017

Excellent location in Winchester, and nice hotel. Our company uses this hotel every year for our out of town employees to stay the night of our company Christmas party. Seems to work well, and the location makes it great for us.

Review collected in partnership with Hilton Garden Inn
Thank David C
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 6 December 2017

Thank you for taking a moment to share your experience. I am happy to hear your company chooses our hotel each year for their Christmas party. We look forward to welcoming you back in the future. You Can Count On Us!

Reviewed 1 December 2017

Having over 30 nights each year in a hotel, it is always great to know when I am in Winchester, the Hilton Garden Inn will always come through. The hotel is clean. The staff is outstanding and the location is ideal.More

Review collected in partnership with Hilton Garden Inn
Thank leee987
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 5 December 2017

Thank you for your review. We always love hearing back from our guests and your response is greatly appreciated. We always aim to exceed our guests expectations and I am glad our staff took good care of you during your stay. I know you have...More

Reviewed 14 November 2017

A few hours prior to check-in, I receive an email through my travel company, NOT the hotel itself, to inform me I was literally kicked out of my room as the hotel "overbooked" itself. Why on earth wouldn't the hotel call me first? I called...More

Thank TheHobbitHole
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 16 November 2017

Dear TheHobbitHole, Thank you for taking the time to share your recent experience on TripAdvisor. We had tried to contact you two days prior to your reservation to inform you we could not accommodate your reservation. However, your travel agent failed to provide any of...More

Reviewed 9 November 2017

Hilton staff should be more diverse and friendlier. Rooms are clean. I expected more from a Hilton. Food is below average. Front desk staff are definitely racist. Overall it is great if you are Caucasian but not for others.More

Review collected in partnership with Hilton Garden Inn
Thank anut439
Response from Hilton Garden I... W, General Manager at Hilton Garden Inn WinchesterResponded 13 November 2017

Dear Anut439, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We pride ourselves on treating all guests with hospitality and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 130 - US$ 182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 130 - US$ 182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
26 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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