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Holiday Inn Express & Suites Williamsburg, an IHG Hotel

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1452 Richmond Rd, Williamsburg, VA 23185
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (72)
Room & Suite (38)
Dining (13)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Williamsburg, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 74 hotels in Williamsburg
Location
Cleanliness
Service
Value
The Holiday Inn Express & Suites Williamsburg is the perfect location for business and leisure travel Located within a 10 minute drive from Busch Gardens, Colonial Williamsburg, College of William and Mary, Water Country USA, and Premier Outlets offering the ultimate shopping experience. We are conveniently located off I 64 and an easy commute from Newport News/Williamsburg International Airport (PHF) and Richmond International Airport (RIC). Heading to the area for government travel? We are happy to offer per diem rates for approved government travelers. We are conveniently located near Yorktown Naval Weapons Station, Cheatham Annex, and Joint Base Langley-Eustis. This 100% nonsmoking hotel offers upgraded guestrooms and suites for a relaxing and productive stay. Each room features a mini-refrigerator, Keurig coffee maker, microwave, and 32' flat screen HDTV's. Stay connected with complimentary Wi-Fi throughout the hotel, making it easy to work on-the-go.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Salon
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
457Reviews3Q+A63Room tips
Traveller rating
  • 179
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  • 65
  • 36
  • 47
Time of year
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Popular mentions
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Most Recent
Crystal M wrote a review Yesterday
1 contribution
Deleon was the best breakfast server. He has excellent customer service and possesses a very genuine spirit!! Excellent experience! I would recommend strongly that you stay and enjoy as well!! Book it!
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Date of stay: June 2022Trip type: Travelled as a couple
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Romil S wrote a review 25 Jun
1 contribution
Thank you so much for a wonderful stay at your hotel! The service was impeccable, from the front desk to the cleaning staff. My daughter lost one of her toys at the complimentary breakfast and the staff was very kind and helped us locate it, I think the employee was called Thabut. The rooms were great and well maintained. Great location too, if you're looking for a hotel near Busch Gardens for the family - cannot recommend this hotel enough!
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Date of stay: June 2022
Location
Service
Sleep Quality
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Abanoub I wrote a review 6 Jun
1 contribution
Check in was very quick and easy, very friendly and caring staff, clean and room is newly renovated and bigger than expected, complimentary breakfast some many choices , the location is perfect if you’re visiting colonial Williamsburg, Busch Gardens and water country, loved the restaurant across the street, we enjoyed the indoor pool and the new gym room
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Date of stay: June 2022Trip type: Travelled with family
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Michael S wrote a review 6 Jun
1 contribution
Great location everything around us that is worth seeing is 2 to 15 min drive time. Plus Linda Timmons was awesome and knowledgeable of the area an so nice and kind. Best person to ask about what is worth to see and do......
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Date of stay: June 2022Trip type: Travelled with family
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Robbie M wrote a review 3 Jun
Ruckersville, Virginia1 contribution
I've never dealt with anything like this before. Checked in Friday. No parking spots available. Front desk person was advising guests to park in the fire lane. Construction debris, containers and equipment in parking lot. Construction workers drinking(partying) in parking lot. Stairwells full of construction tools and hotel furniture. Translucent paper was taped over our room windows which didn't block parking lot and sign lighting from outside. Elevator stopped working and maintenance person had to prop door open to maintenance area so that the elevator equipment wouldn't overheat because it wasn't cooled properly. Shower did not work Saturday morning. Informed front desk. Returned Saturday afternoon and shower had not been repaired. Front desk person came to room and verified not working. Said he would contact me for a resolution. Never did. Left early Sunday morning and told front desk that the shower issue was never resolved and I would not be paying. Credited our card for the full amount. Later charged my card for a different amount. We were there for a soccer tournament. Not being able to shower at all and get restful sleep was a huge problem.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williamsburg, an IHG Hotel
Responded 5 days ago
Hi there 67robbiem, Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Williamsburg for your leisure stay. We always want our guests to leave with nothing but happy thoughts and a comfortable experience. We apologize for the issues you encountered during your stay with us. I will share your comments with our hotel management team, and we will take action immediately. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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Ketty P wrote a review May 2022
Richmond, Virginia2 contributions
I loved my stay at this holiday inn . My room was very new and clean …. Breakfast had a lot of varieties . People at the front desk were very helpful and nice . We’ll definitely be staying there again . Maya by the front dest is very professional amazing at her job.
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Date of stay: May 2022Trip type: Travelled on business
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Liam A wrote a review May 2022
2 contributions
Stayed in one of the new renovated room , fresh, modern, and clean, loved the breakfast varieties, professional staff they show genuine care with “I can do style”, good dining options within walking distance, loved the place!
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Date of stay: May 2022Trip type: Travelled with friends
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Mariah S wrote a review May 2022
1 contribution1 helpful vote
I can’t tell you how many things are wrong here, but you will regret staying here. Let’s start with the construction that runs in the hotel, including all weekend, where you won’t even be able to sleep in. We had no hot water for part of our stay. Our entire stay we had no wifi and we’re told ‘sorry, it doesn’t reach all rooms’. We booked this hotel for the pool and guess what? Pool was down too to dry wall the ceiling? You would think they could give you a heads up before staying that over half the amenities you pay for will not be functioning. We asked for our room to be cleaned, which you have to go to the front desk and ask just for it to be cleaned, and they barely took out the garbage and hung a few new towels. No changed bedding or other cleaning items, no refill of coffee or cups, nothings. When brought to the attention of staff and front desk they make excuses and say there is nothing they can do. And to top it all off the fire alarms go off at midnight multiple nights a week, the entire fire department will come wake you up, and then you will get to listen to the owner yell at workers in the hallway about hot water not being important at 1 in the morning :) STAY FAR AWAY FROM THIS PLACE IF YOU WANT ANY SLEEP OR POOL OR WIFI OR SAFETY. The side doors they keep open for any Tom or hairy to come in at any time. It’s dirty all over from construction. The elevator is covered in cardboard that’s been drawn on, just don’t stay here
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Date of stay: May 2022Trip type: Travelled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williamsburg, an IHG Hotel
Responded 5 weeks ago
Hi 544mariahs, Holiday Inn Express & Suites Williamsburg, thank you for telling us about your experience. Our hotel is the perfect place to enjoy a quality stay in an environment you can enjoy the simplicity of travel. I received your remarks and was surprised by what you described. I am sorry that your stay was not satisfactory due to unforeseen issues. I know this isn't what you come to expect from a quality chain like ours. I documented your case and shared it with our local area managers. We took immediate action to avoid this from being an issue in our guest's future stays. I invited you to visit us on your next trip so we can provide you with a new view of our services. Warm regards, Oscar C. Case Manager IHG Service
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momcat6 wrote a review Apr 2022
Glassboro, New Jersey62 contributions57 helpful votes
We stayed for 4 nights in our newly renovated room. on the 3rd floor. Hotel is very clean, staff very friendly, and so convenient to Busch Gardens (about 15 mins) and Jamestown , which we visited. LOVED the HOT coffee available 24/7, and the great hot breakfast selection, along with the usual cereals, fruit, etc. We had plenty of clean towels to last, and the beds were very comfy with lots of pillows! There is even a Keurig in your room,with coffee K cups. I'm glad I brought my hair dryer, since there wasn't one hooked up in the bathroom yet. Safes had not been installed in rooms yet, but were ready to be put in. Glad we chose this one- daughter staying down the road had a horrible time at hers- couldn't even get towels for 2 days! Wish we had time to take a swim in the beautiful indoor pool!
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: We liked the 3rd floor- very quiet, no feet heard above you. Elevators came quickly.
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Jacquelyn O wrote a review Apr 2022
Doylestown, Pennsylvania5 contributions1 helpful vote
+1
Stay anywhere else but here. We drive 6 hours and arrived at 10pm. It took us 30 minutes to check in because I asked to use a different credit card than the one I used for the reservation, instead, they double-billed us. The parking lot was full of construction equipment and there was no parking. We got to the room and there was no wifi, no desk chair or any other chairs, just a bed and an old loveseat that was old decor (I’ll post pictures)— we have to work while we’re in town. The toilet didn’t flush and there was only lukewarm water in the shower and the tub was stained.. We contacted the desk clerk - who offered to let us work downstairs in a public area to access the wifi, and didn’t much care about any other issues we had. We asked to move to another holiday inn hotel, they would not do that. We asked to cancel the remaining nights of our reservation - they also refused. We were not told when we made the reservation that the hotel was under construction and we are being charged the full rate. When Neven wouldn’t help us, we contacted Customer relations, but apparently the hotel night clerk, Neven, has the authority to refuse to allow guest relations to let us find a furnished functional room with warm water and working toilet as an alternative. I strongly recommend not staying here. I was too tired, at 1am when we finally gave up trying to get anyone from holiday inn to help us, to take a picture of the 0 parking spaces and all the crap in the back of the lot.
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Date of stay: April 2022Trip type: Travelled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williamsburg, an IHG Hotel
Responded 29 Apr 2022
Hi Jolava47, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the unavailable room chairs, Wifi, toilet condition, parking lot and shortcomings in customer service. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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PRICE RANGE
$125 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express williamsburg hotel williamsburg, holiday inn williamsburg
LOCATION
United StatesVirginiaWilliamsburg
NUMBER OF ROOMS
93
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Frequently Asked Questions about Holiday Inn Express & Suites Williamsburg, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Nearby attractions include Silver Hand Meadery (1.0 km), Whitley's Peanut Factory (0.5 km), and Pirate's Cove Adventure Golf (0.6 km).
What are some of the property amenities at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Conveniently located restaurants include Le Yaca French Restaurant, Food For Thought, and Aberdeen Barn - 1601 Richmond Road Williamsburg.
Are there opportunities to exercise at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Williamsburg, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Williamsburg, an IHG Hotel?
Many travellers enjoy visiting Colonial Williamsburg (2.6 km), Bassett Hall (3.9 km), and George Wythe House (2.7 km).