We recently stayed at the Williamsburg Lodge. We had planned a 4 night stay, but unfortunately, due to a minor medical emergency, we had to make a quick departure to the local hospital and then home. It was a troubling moment, but the front desk staff went over and above in the care and service received. They took care of our quick checkout, gave us clear instructions to the closest emergency room, offered to transport me from the hotel room to our vehicle in a wheelchair and assisted in canceling and excursion we had planned. The best part was their genuine sincerity in their desire to help us. It was greatly appreciated.
Not what it once was and certainly not Autograph Collection level. Service is spotty, the charge for parking is new, and the rooms are very bare bones. Pros: Clean, quiet, comfortable, and pretty exterior landscaping and design. Cons: Front desk staff are inconsistent and unhelpful, food options are limited and less than appealing, pricing is high for what you get, and there are zero amenities (e.g., bottle of water, robe, etc.) that you would expect from an Autograph Collection hotel. I'm a Titanium level member of Marriott, and wasn't welcomed or offered points for my stay; also no room upgrade or even a mention of one. My request for a late checkout was ignored and then when I raised it again, it was denied.
I have very fond memories of The Lodge as Alumni of W&M. It is a quaint property, and the location is excellent for proximity to campus and standard of room. My room was spacious, clean and the bed was comfortable. The front desk staff was definitely Pineapple Standard (nice and hospitable). I must say though, there was some wear and tear that I didn't expect to see as an Autograph Collection property that my nostalgia couldn't erase. I would stay again, for nostalgia's sake. I recommend.
Historic hotel in the heart of Williamsburg, walking distance from the main sights. Rooms are very small. For an older building, the amenities are OK. Helpful concierge who can help you get to all the events and re-enactments in the town. Very close to the college if you’re visiting the campus. Parking is expensive and the property gets pretty crowded at times.
Spent our 30th here in same hotel as our honeymoon. Had room in original building which was nice and has updated bathrooms. — but small! Still missing some stuff due to COVID/personnel shortages. Though this was true throughout CW. Concierge was helpful when electronic tickets to CW didn’t come Through. Also gave good. Restaurant suggestions
Upon arrival the bellman outside were fantastic. The guy at the front desk when I checked in was rude. Seemed like I was imposing on him by checking in. Thankfully the next day when I had to interact with the desk again he was not there and the young woman was helpful but she had a runny nose she was constantly wiping with a tissue which was a little distressing. The breakfast buffet cost $25 but fortunately it was included in the price of the room package I selected because it was very good. The grab and go food store was very expensive. The restaurant was closed on the day I arrived but that worked out in my favor because I went to the Second St American Bistro which was very good. Strangely the guy at the desk when I checked in told me my only dining option was the Williamsburg Inn restaurant across the street but in reality plenty of places to eat a few minutes away. The location is perfect for playing golf at the Golden Horseshoe Golf Club (across the street) and for visiting Colonial Williamsburg (2 minute walk). The room was very clean and spacious. Comfortable bed with plenty of pillows. Clean bathroom.…
We thoroughly enjoyed our visit to the Lodge for our Reunion weekend with William and Mary. I arrived early on Friday and wanted to just get my parking pass and leave my car. But, much to my surprise, my room was already available...WONDEFUL!! Then during the weekend, we needed to be various places on campus and a shuttle provided us transportation to and from so we did not need to worry about parking our vehicles in town. Every driver we had was friendly and competent. The room was quite large, well equipped and very clean. The only complain revolves around coffee and breakfast. No coffee until 7 a.m. UGH!! and no sit down breakfast other than a buffet? Not great....
My husband and I stayed at the Williamsburg Lodge last night. It was our anniversary and thought we'd spend it at the Williamsburg Lodge because that's where we spent part of our honeymoon. The room fee was $203. We found out when we arrived that our room did not include a breakfast. There is another package that you have to sign up for in order to get it. Even a less expensive hotel offers a continental breakfast. There is a restaurant that has a breakfast buffet if you want to pay more than $20 for it! Yesterday we got a sandwich to share and a drink for lunch at the Grab & Go that cost over $17! The room was clean but the bottom sheet on the bed was not tucked in properly. If I'm going to pay that much for a room, I at least would expect the sheet to be tucked in!
The hotel itself is very nice but they wouldn't give us one hour late checkout, even though they told us when we checked in that we could receive it. And when I complained about this, the front desk person and service manager were very rude about it. I also filled out an evaluations form from the hotel I received after our stay stating all of this and still have not heard back from them after 3 weeks. I think this is terrible customer service for a $300/night hotel. I told them that my stepdaughter is starting William and Mary in August, and that we were hoping to make this our hotel of choice for the next 4 years, but now I think we will have to look for another hotel in Williamsburg.
Luckily we checked in early (room not ready) because by 3 pm the line to check in was 20 people long. Room was adequate. Not properly cleaned. Old qTip on bathroom floor for two days. Hair in bath tub. (Ugh) Room did seem freshly painted but otherwise felt old. No amenities. This is a big hotel but no dining option for dinner for Monday or Tuesday - only food in hotel was from little store with prepared salads, muffins etc. People ate at tables scattered around lobby. No room service at all. No water in room. Wednesday restaurant opened so then they closed store early so couldn’t buy water or snack Larger restaurant open for breakfast and lunch. Only option for breakfast was expensive buffet. Lunch adequate. Kids menu available. But good very mediocre. Concierge was friendly but not able to get dinner reservations at Williamsburg taverns or Inn. Never suggested any reservations fir places nearby. No notice given when hotel reservation made to make dinner/lunch reservations early because so many places closed. Basically desperately understaffed but still charging a premium. (They had a big flapping sign out front for help wanted). Went to Williamsburg Inn for breakfast one day. There it felt staffed and professional. But of course rooms are 2 to 3 times as expensive. But the Lodge is not cheap and it is not up to expectations. There should be a big warning when you make reservations not to expect professional service or dining options. Very disappointing.…