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MainStay Suites

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480 Reviews from our TripAdvisor Community

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Showing 476: English reviews
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Lebanon, New Jersey
Reviewed 1 week ago

We got a great rate on Priceline for a last minute visit to Colonial Williamsburg. Had not stayed here since 2014. It is now a Mainstay (once LaQuinta and then Mayfair). They again have free breakfast, hot oatmeal, waffles, eggs and sausage both days we stayed (plus cereal, muffins, yogurt). Not as great, but a bonus. They are redoing the...

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Helpful?
1Thank Rachel J
HOTEL’S FAVOURITE REVIEW
Reviewed 22 November 2016 via mobile

My husband and I visited Williamsburg for a bowling tournament, stayed at this hotel. We have no complaints, the rooms were clean, the staff was friendly and we absolutely loved the full kitchenette!! If I have to give a complaint it would be that the bed was a bit hard for my liking, (My husband had no problems with it)...

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Helpful?
Thank Shirltheone
About Hotel's Favourite Review
Richmond, VA, USA
Reviewed 2 weeks ago

We took three of our preteen grandchildren to visit Yorktown and Jamestown and spent Thursday night here. We had a suite with two rooms with two double beds and a sofa bed. We had the pool to our selves in the afternoon and the next morning. They also liked the air hockey, foosball and pool table (the cue had been...

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Thank By_His_Grace
La Plata, Maryland
Reviewed 27 December 2016 via mobile

Rooms with kitchen are huge. Table and 2 chairs,full size fridge,dishwasher,microwave and stove with pots and pans. Breakfast served 6-9 which we didn't use. Recommend Capital Pancake House next door. Indoor heated pool was nice although actual room was cold. Would stay here again.Saw very negative reviews earlier but we didn't have any problems sleeping here for 3 nights for...

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Helpful?
Thank Kevin B
GeneralManagerVA577, Manager at MainStay Suites, responded to this review

Dear Valued Guest! We are happy to here you enjoyed your 3 day stay here with us in Williamsburg, VA! We have done a large renovation and have continued to improve to property and are glad you have seen our new amenities as well. We do apologize for the room being cold and hope you will come back and stay...

Garner, North Carolina
Reviewed 15 December 2016

If you would like to sleep in a bed containing pubic hair and old food, this is the place for you! I am quite positive the bed was drug out of a dumpster somewhere and thrown onto a pile of bricks. In my opinion, the location of this hotel isn't a safe area for children. The front desk clerk was...

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Helpful?
Thank Clr1231
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Customer, We are so sorry for the condition of your room during your stay. We are in a very safe area and have not had issues as we are 1 mile from Colonial Williamsburg with a very quiet area. I'm glad to hear the staff was friendly but understand the quality of the room was not up to...

Roxbury, Connecticut
Reviewed 12 December 2016

It started at check-in... very unfriendly women behind the counter. We seemed to be disturbing her. Barely spoke to us and didn't look us in the eye. Elevator not convenient... Hard time finding the elevator at all. At the opposite end of the front desk. The room... beds were extremely uncomfortable and the room was not updated. Looked old. The...

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Helpful?
Thank tivallerie
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Guest, We apologize for the staff not being nearly as friendly as we are known for and ensure you we have spoken with the entire staff explaining the importance of customer service in our industry. We are here to serve our guests! The elevators are located in the front lobby and back entrance of the hotel and apologize...

Gananoque, Canada
Reviewed 7 December 2016

Super courteous and helpful management and staff. The room had a full size fridge and cooking facilities. Continental breakfast was a nice way to start the day and the pool that was great to relax and unwind in after golf. The location was perfect to access area golf courses and very close to Colonial Williamsburg. There were also excellent restaurants...

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Helpful?
Thank Louis P
GeneralManagerVA577, Manager at MainStay Suites, responded to this review

Dear Valued Guest, Thank you for your kind words about our staff and property! We are always appreciative of our guests who inform us when they enjoy their stay with us at the Mainstay Suites. We have a beautiful city for golf outings with numerous courses located fairly convenient to our location. Hope you played a great round and if...

D.C.
Reviewed 5 December 2016

Don't be swayed by the decent photos of this hotel on the web site. Bathrooms have mold and mildew, towels were not clean (hair), and the building smelled old and dirty. Manager did not return a call to us after complaining on day of check-in, check-out, or day after. I called Choice Hotels Guests Relations to express my dissatisfaction with...

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Thank ddm1
Reviewed 1 December 2016

We stayed in this hotel for 1 night for our weekend family trip to Jamestown Settlement. Overall our experience was OK. Ill start with the good: price was very affordable. Room was spacious. You get your own kitchen so you can cook if you like to save some money. Very close to restaurants, convenience stores and prime outlets. Hotel was...

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Thank Daniel S
Preston, Maryland
Reviewed 26 November 2016

We specifically selected this hotel as we were traveling with our small dog. What a mistake! We have made multiple trips to the Williamsburg/Newport News area in the last six months as our son was going through AIT at Fort Eustis and have stayed in some very nice places. This place was horrendous. Huge roach on the kitchen floor, filthy...

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1Thank famlyslave

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about MainStay Suites

Address: 814 Capitol Landing Rd, Williamsburg, VA 23185 (Formerly Mayfair Inn & Suites)
Region: United States > Virginia > Williamsburg
Price Range: ₹ 4,755 - ₹ 10,422 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MainStay Suites 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Williamsburg Hotel Williamsburg
La Quinta Inn And Suites Williamsburg
Laquinta Hotel Williamsburg
Holiday Inn Williamsburg
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites staff and other travellers.
11 questions
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Lynchburg, Virginia
Virginia Beach, Virginia, United States
Lynchburg, Virginia
4 months ago
Puerto Vallarta, Mexico
7 months ago

See all questions (11)

Questions? Get answers from MainStay Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!!”
 of 5 bubbles tivallerie, 12 Dec 2016 | Read review
“If you have to stay here, ask for a room that is not on the pool side so that you can get some light.”
  • A/C unit - beaten up and dirty
  • Sink in breakfast prep room, note eggs on newspaper on table in plastic bag.
  • Missing cover on the A/C unit.
  • Mildew and mold in the bathroom
  • This is where they prepare your breakfast - see bag of eggs lying on table by microwave
  • Window sill and wall in kitchen
  • Mildew Mold Dirt in bathroom
 of 5 bubbles lornay918, 30 Oct 2016 | Read review
“Avoid this place.”
 of 5 bubbles 985MelodyD, 18 Aug 2016 | Read review
“Ask for queen or king beds.”
 of 5 bubbles billyg297, 18 Mar 2016 | Read review
“As of now the 3rd floor has brand new rooms with more in progress”
 of 5 bubbles DeniseReaves, 16 Jan 2016 | Read review
5 of 5