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MainStay Suites

MainstaySuitesUS$ 101*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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487 Reviews from our TripAdvisor Community

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Showing 483: English reviews
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Seaford, Delaware
Reviewed 6 days ago NEW

Loved the big kitchen/dining room area which we overflowed into. The beds were comfy, and the entire hotel was clean, though could use some painting/minor maintenance. The teen kids loved the swimming pool, foosball, and air hockey table. The breakfast was very good - lots of variety to choose from and the coffee was quite good. Can't beat it for...

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Helpful?
Thank Ovenbird49
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Customer, We are SO happy to hear that you enjoyed your stay here with us at the Mainstay Suites in Williamsburg, VA! We strive for guest satisfaction and are very pleased you were able to use some of the additional amenities we have in the hotel. We kindly appreciate your words and ensure our staff has been informed...

Lynchburg, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 11 August 2016 via mobile

The hotel was clean comfortable and had a full size kitchen. There was not a lot of noise and the staff were friendly. The pool was great and the breakfast, while busy, was convenient. Definitely would stay here again, especially for the price.

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Helpful?
1Thank bsaorsa
About Hotel's Favourite Review
Reviewed 6 days ago NEWvia mobile

STAY AWAY!!! This place is INFESTED with COCKROACHES!!! Your family will be utterly disgusted by this old, moldy and COCKROACH INFESTED place!!! We had to leave early this place was so frightening FILTHY!!!

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Helpful?
Thank Amy P
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Guest, We apologize for the issues you experienced at our hotel and am very sorry we did not reach out to you sooner. We take these issues mentioned very seriously and have taken additional actions to proactively fix these problems. We strive for guest satisfaction and we hope you allow us to change your mind about our choice...

New York
Reviewed 1 week ago

We stayed in what must have been an updated suite. The suite had Tempur-pedic mattresses( but so-so pillows), newer appliances, and an updated bathroom. The suites are generously sized. Supposedly the hotel has a policy that suites receive only light housekeeping every third night- but we did not see this policy posted anywhere. You will get enough to eat at...

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Helpful?
Thank Travelfan11
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Customer, We very much appreciate and value your feedback about our staff and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We appreciate your tips and will be looking...

Harrisburg, Pennsylvania
Reviewed 1 week ago

We stayed at MainStay Suites 4/12/17 thru 4/15/17 and had good and bad feelings about this hotel. I'll start with the Good: Large Rooms, two TVs, quiet nights, friendly employees, close to everything Williamsburg. Bad: Room was dirty looking, mold in bathroom, worn out paint/chipped, stains on couch and ottoman, bedspread was shabby and looked dirty, elevator disgustingly dirty and...

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Helpful?
Thank cgbuttons
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Guest, We are sorry to hear about the issues encountered during your stay here with us. We have and will continue to upgrade our property as some of the issues stated have already been corrected. We take these issues mentioned very seriously and have taken actions to ensure this is not a reoccurring problem. We strive for guest...

Roanoke, Virginia
Reviewed 2 weeks ago

Check in was good. Male employee asked my wife and daughter to guess number of jelly beans in a jar for a promotion. Pleasant start. Lobby nicely updated as well as dining area. The hotel was a la Quinta before this and this is the first Mainstay I stayed in that wasn't purpose built, so the rooms aren't what I...

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Helpful?
Thank E D
Reviewed 2 weeks ago via mobile

This place should be condemned...I honestly don't know how it passes inspection. In a word: disgusting. The room and hallways have a damp, mold smell. You feel like you need a shower after being here, except the bathrooms are just a disgusting as the rest of the property. Our room was not ready for check in until 5pm, two hours...

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Helpful?
Thank Ken H
GeneralManagerVA577, General Manager at MainStay Suites, responded to this review

Dear Valued Guest, We are very unhappy to hear about your stay here with us in Williamsburg, VA. We have been continuously updating and renovating our property and sorry to hear of the experience you had. We wish we could have had made room changes or offered a different room if these issues were addressed during your stay to ensure...

Waldorf, Maryland
Reviewed 2 weeks ago

Really enjoyed my stay with my boyfriend our room was clean and spacious it had a full kitchen which we enjoyed also they have a nice indoor pool was pretty big to the front desk associate was very friendly I will be returning this is a great quite location

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Helpful?
Thank tippy1789
Lebanon, New Jersey
Reviewed 21 March 2017

We got a great rate on Priceline for a last minute visit to Colonial Williamsburg. Had not stayed here since 2014. It is now a Mainstay (once LaQuinta and then Mayfair). They again have free breakfast, hot oatmeal, waffles, eggs and sausage both days we stayed (plus cereal, muffins, yogurt). Not as great, but a bonus. They are redoing the...

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Helpful?
1Thank Rachel J
Richmond, VA, USA
Reviewed 13 March 2017

We took three of our preteen grandchildren to visit Yorktown and Jamestown and spent Thursday night here. We had a suite with two rooms with two double beds and a sofa bed. We had the pool to our selves in the afternoon and the next morning. They also liked the air hockey, foosball and pool table (the cue had been...

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Helpful?
Thank By_His_Grace

138 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about MainStay Suites

Address: 814 Capitol Landing Rd, Williamsburg, VA 23185 (Formerly Mayfair Inn & Suites)
Region: United States > Virginia > Williamsburg
Price Range: ₹ 5,458 - ₹ 10,338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MainStay Suites 3*
Number of rooms: 119
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Also Known As:
La Quinta Inn & Suites Williamsburg Hotel Williamsburg
La Quinta Inn And Suites Williamsburg
Laquinta Hotel Williamsburg
Holiday Inn Williamsburg
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites staff and other travellers.
13 questions
Ask a question
Lynchburg, Virginia
Virginia Beach, Virginia, United States
Lynchburg, Virginia
5 months ago
Puerto Vallarta, Mexico
8 months ago

See all questions (13)

Questions? Get answers from MainStay Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites in back of hotel were quiet”
cgbuttons, 17 Apr 2017 | Read review
“Full kitchens rooms”
tippy1789, 10 Apr 2017 | Read review
“Don't stay here!!”
tivallerie, 12 Dec 2016 | Read review
“If you have to stay here, ask for a room that is not on the pool side so that you can get some light.”
  • A/C unit - beaten up and dirty
  • Sink in breakfast prep room, note eggs on newspaper on table in plastic bag.
  • Missing cover on the A/C unit.
  • Mildew and mold in the bathroom
  • This is where they prepare your breakfast - see bag of eggs lying on table by microwave
  • Window sill and wall in kitchen
  • Mildew Mold Dirt in bathroom
lornay918, 30 Oct 2016 | Read review
“Avoid this place.”
985MelodyD, 18 Aug 2016 | Read review
5 of 5
MainstaySuites
US$ 101* /night
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TripAdvisorUS$ 101
Expedia.comUS$ 101
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Prices are for 1 room, 2 adults
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