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Turtle Cay Resort

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Traveller (144)
Room & Suite (49)
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Overview
  • Excellent35%
  • Very good29%
  • Average15%
  • Poor13%
  • Terrible8%
Travellers talk about
“full kitchen”(45 reviews)
“pool area”(40 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Turtle Cay Resort
Offers & Announcements: Save 10% off Your Stay!
Offers from Turtle Cay Resort
Offers & Announcements: Save 10% off Your Stay!
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (422)
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417 results
Traveller rating
143
124
62
55
33
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LanguageEnglish
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143
124
62
55
33
Show reviews that mention
All reviewsfull kitchenpool areapools and hot tubswasher and dryeracross the streetgas fireplaceunderground parkingliving roomtime shareone bedroom unitbeach quartersjetted tubthird floorlarge bathroomoff seasonmahipots and pans
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1 - 5 of 417 reviews
Reviewed yesterday

This facility is undergoing major renovation but in its current state, it is somewhat shabby. The only real problem that we had was ANTS. We are used to Marriott villas and are somewhat spoiled. It would not be my first choice.More

Thank RayBrancolini
Response from Joan W, General Manager at Turtle Cay ResortResponded yesterday

Good morning Ray, Thank you for your feedback. We appreciate your taking time to let us know how your stay was with us. I do apologize that you had ants and hope that my team was able to address. You are correct that we do...More

Hotel's Favourite
Reviewed 7 May 2017 via mobile

Wonderful tropical look resort with VERY comfortable family friendly units. Mini-kitchen, great room w/sleeper sofa, huge bathroom w/ jacuzzi tub AND separate step in glassed shower. WI-FI & access to a Fitness Center. Underground parking free. Convenient to many restaurants & activities on the southern...More

4  Thank VA10Ann
Management response:Responded 9 August 2017

Thank you for your feedback We are happy that you enjoyed our property. Our goal is to continually improve the property so that our owners, members, and guests have the best vacation experience. As a new General Manager I am happy to know that you...More

Reviewed 6 days ago via mobile

Stayed 2 nights on our way to GA. We really enjoyed this Diamond location. It was quaint. The pool area was very nice. All interactions with staff were perfect. When we got to the room we could smell the garbage disposal. I ran water into...More

Thank Larry V
Response from Joan W, General Manager at Turtle Cay ResortResponded 5 days ago

Hello Larry, Thank you for taking the time to give us your feedback. We are very happy you enjoyed your stay with us Please let us know when you are coming back and what we can do to ensure you continue to have a memorable...More

Reviewed 1 week ago

This resort is a good place for families. They have rooms that are spacious and clean. I stayed in a one bedroom with my wife and daughter two weekends ago. This was our third time stay at Turtle Cay. The staff were professional on all...More

Thank innocentq
Response from Joan W, General Manager at Turtle Cay ResortResponded 1 week ago

Thank you for your feedback on your stay at our resort. I am happy that you have some pleasurable moments. I can also agree that the property needs upgrading and as such we are continually working on this. I do apologize that there were areas...More

Reviewed 4 weeks ago

I recently visited Turtle Cay Resorts through Diamond International in Virginia Beach on dates March 3rd- March 17th of 2018. I wish I could say that my resort experience was decent but unfortunately I had a few altercations with the staff and the way I...More

2  Thank Amber P
Response from Joan W, Manager at Turtle Cay ResortResponded 4 weeks ago

Good morning Amber P. Thank you for your feedback on your stay with us. I am happy that you enjoyed the room you were in. I do apologize that your experience with the staff was so unpleasant. I have not had this feedback prior but...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Concierge
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Free Parking
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 117 - US$ 468 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 117 - US$ 468 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (144)
Room & Suite (49)
Pool & Beach (23)
Dining (1)
Questions & Answers
Ask a question
Brandi S
20 April 2017|
AnswerShow all 2 answers
Response from Diamond R | Property representative |
Hello Brandi S, Our one and two bedrooms have jetted tubs. If you would like to request an oceanfront, you may call our front desk directly at 757.437.5565. We hope this was of assistance, and we wish you safe travels.
1
Vote
Tammy C
Hi Latasha, I just read your review about Turtle Cay Resort and how another person was given the key to enter your room while vacationing there. From reading your review, I have noticed that this incident with you occurred almost a year ago. We just visited Turtle Cay last week, April 12th, 2017, and the exact same thing happened to us. I urge you to let the BBB and the corporate office for Diamond know about your experience. How horrible if someone had attacked you, or my family was hurt due to the negligence of this hotel assigning keys to other individuals occupied rooms. I have also contacted the VA Beach Health dept as the cleanliness, or lack there of in this hotel is atrocious. I travel all around the world have stayed in many 5 star resorts all the way to one room hostels in Amsterdam. This is by far the worst resort ever, and everyone's safety is apparently at risk here!
18 April 2017|
Answer
Response from Jennifer M | Reviewed this property |
I stayed at turtle cay in November 2016, we didn't have an issue with anyone coming in that I know of. We kept the locks on and chain when we were there. They do have younger ppl at the frontdesk, so it might be easy to... More
0
Votes
Jenna I
7 January 2017|
AnswerShow all 11 answers
Response from AeroMammaKin | Reviewed this property |
No. But there are some within a short walk/drive
0
Votes
Room Tips
"Get rooms away from the pool, because folks make a lot of noise in the pool"
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"I would ask for the rooms with the bedrooms in the back or vaulted ceilings with skylight."
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"Face beachside for faster wifi, travel in off-peak season for less crowd"
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"Ask for a room with the bed near the courtyard."
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