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Crowne Plaza Hotel Virginia Beach -Town Center

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Traveller (52)
Room & Suite (183)
Dining (22)
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Overview
  • Excellent32%
  • Very good38%
  • Average15%
  • Poor8%
  • Terrible7%
Travellers talk about
“quiet floor”(5 reviews)
“front desk”(52 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Hotel Virginia Beach -Town Center
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Reviews (299)
There are newer reviews for Crowne Plaza Hotel Virginia Beach -Town Center
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107
44
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21
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All reviewsquiet floorfront deskbreakfast buffetolder hotelmini fridgeeach morningthe room was nicecoffee makerlobbyhousekeepingnorfolkfixtureslaundry
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11 - 15 of 293 reviews
Reviewed 22 October 2017

I was greeted by helpful staff, very pleasant. When I later called to borrow an a pair of scissors for trimming a recently hemmed dress they arrived to our room within 5 minutes. When I stopped by the front desk later to ask for a...More

1  Thank Justin U
Response from David C, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 29 November 2017

Thank you so much for your kind review. We take great pride in our staff and the level of service they provide to our guest.

Reviewed 25 September 2017 via mobile

Had a Khaki Ball in the area. Had to get a last minute hotel. The staff was absolutely amazing. The accommodations were great. The hotel bar was well stocked and friendly service. I really enjoyed the delicious breakfast buffet. One of the best places that...More

1  Thank Mike W
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 3 October 2017

Thank you for your nice comments and I glad your group could make it.

Reviewed 18 July 2017 via mobile

I returned to this hotel for business due to an excellent experience the year before; however, service and cleanliness has deteriorated greatly over the year. The restaurant before was great. This time it was not open at 5pm as advertised. When I asked the bartender...More

Thank penperu
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 19 July 2017

I am concerned over the conditions you noted and would like to discuss further. We apologize and always want our customers 100% satisfied. Mark Smith GM

Reviewed 29 June 2017 via mobile

Recognizing that service in the south is slow, it should never take 15 minutes to get a hotel room because one front desk clerk is inept and the other chose to take a phone reservation rather than serve the real live human standing before her....More

1  Thank Kristin L
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 30 June 2017

Thank you for your input. We value all positive or negative which allows us to understand the needs of guests. We do have a satisfaction policy in place and always welcome our valued guests to address their needs on site in order for us to...More

Reviewed 21 June 2017 via mobile

Stayed there during or 3-day business trip. The property is near several shopping stores and restaurants. It looks old from the outside and the rooms could use a complete refurbishment. The highlight is the staff who's very helpful, particularly the breakfast and front desk staff....More

Thank AJM_KS
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 22 June 2017

Thank Your for your input.

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Indoor pool
Heated pool
Details
Price range
US$ 149 - US$ 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Best Value Hotel in Virginia Beach
#20 Business Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 149 - US$ 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Best Value Hotel in Virginia Beach
#20 Business Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (52)
Room & Suite (183)
Dining (22)
Pool & Beach (9)
Amenities (40)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jkrodrig07
1 September 2016|
AnswerShow all 7 answers
Response from Nate_Spurr | Reviewed this property |
Yes.
1
Vote
threeongaming1
31 March 2016|
AnswerShow all 2 answers
Response from 603frankm | Reviewed this property |
In almost all cases, hotels require a guest to be 21.
0
Votes
Kelly W
25 February 2016|
AnswerShow all 3 answers
Response from Sharon M | Reviewed this property |
I don't know We weren't traveling with our dog. Suggest you contact hotel directly
0
Votes
Room Tips
"Get a room on the opposite side from the interstate that runs right next to the property."
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"I haven't had a "bad" room. Rooms have been reasonably quiet."
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"Half the hotel front the highway which can get noisy if you want to sleep in."
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"If they stick with their policy, Floor 8 is a great option facing Mt. Trashmore - a great place to exercise!"
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