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I was greeted by helpful staff, very pleasant. When I later called to borrow an a pair of scissors for trimming a recently hemmed dress they arrived to our room within 5 minutes. When I stopped by the front desk later to ask for a...More
1 Thank Justin U
Response from David C, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 29 November 2017
Thank you so much for your kind review. We take great pride in our staff and the level of service they provide to our guest.
Had a Khaki Ball in the area. Had to get a last minute hotel. The staff was absolutely amazing. The accommodations were great. The hotel bar was well stocked and friendly service. I really enjoyed the delicious breakfast buffet. One of the best places that...More
1 Thank Mike W
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 3 October 2017
Thank you for your nice comments and I glad your group could make it.
I returned to this hotel for business due to an excellent experience the year before; however, service and cleanliness has deteriorated greatly over the year.
The restaurant before was great. This time it was not open at 5pm as advertised. When I asked the bartender...More
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 19 July 2017
I am concerned over the conditions you noted and would like to discuss further. We apologize and always want our customers 100% satisfied. Mark Smith GM
Recognizing that service in the south is slow, it should never take 15 minutes to get a hotel room because one front desk clerk is inept and the other chose to take a phone reservation rather than serve the real live human standing before her....More
1 Thank Kristin L
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 30 June 2017
Thank you for your input. We value all positive or negative which allows us to understand the needs of guests. We do have a satisfaction policy in place and always welcome our valued guests to address their needs on site in order for us to...More
Stayed there during or 3-day business trip. The property is near several shopping stores and restaurants. It looks old from the outside and the rooms could use a complete refurbishment. The highlight is the staff who's very helpful, particularly the breakfast and front desk staff....More
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded 22 June 2017