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Best Western Plus Sandcastle Beachfront Hotel

2,460 reviews
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Traveller (493)
Room & Suite (190)
Pool & Beach (30)
Overview
  • Excellent53%
  • Very good28%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“fishing pier”(105 reviews)
“front desk”(295 reviews)
“kiddie pool”(26 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Sandcastle Beachfront Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,460)Write a Review
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Traveller rating
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Show reviews that mention
All reviewsfishing pierfront deskkiddie poolamusement parkparking garagefree breakfastgreat stayocean viewhot tubfamily vacationrooms were very cleanoceanfront roomoff seasoncleaning staffthe breakfast areabettylobby
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361 - 365 of 2,437 reviews
Reviewed 27 July 2017

For our vacation this year we wanted to see D.C. then spend some time at the beach.We booked this hotel because the room rate was reasonable and had plenty of amenities we look for.The staff were helpful, courteous and knowledgeable.Unlike some beachfront hotels we have...More

Review collected in partnership with this hotel
Thank larrycJ5220CZ
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 28 July 2017

First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It was really our pleasure having you as our valued guests. We were so happy to hear that you enjoyed your time with...More

Reviewed 27 July 2017

I would not recommend this hotel to anyone. Only one of the two elevators was working for the entire time of our stay, which is unacceptable given that it's a 9 story building. This problem was an issue every day but even more problematic when...More

Review collected in partnership with this hotel
1  Thank Tom H
Response from BestWesternHotels, Corporate at Best Western Plus Sandcastle Beachfront HotelResponded 3 August 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 27 July 2017 via mobile

We booked for 2 nights but wanted to stay on for a 3rd. Staff did everything to make it happen..and they did! Breakfast was good too Full on custom omelette station and a good varieties of other breakfast fare. Clean room halls,lobby,even the parking grage...More

Thank Joseph R
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 28 July 2017

What a fantastic review, thank you so much for helping us spread the word about what we have going on here at The Best Western Plus Sandcastle. We are lucky to have the perfect location on the boardwalk and the Virginia Beach Fishing Pier. We...More

Reviewed 26 July 2017

This hotel is average at best. Not necessarily a bad thing for what it is. While it was conveniently located, it felt dirty, extremely hot and not very secure. Anyone could get onto our room floor from the multi level parking garage and the area...More

Review collected in partnership with this hotel
Thank K8369NEjennifers
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 28 July 2017

First and foremost allow me to apologize for not exceeding your expectations. Typically our reviews are filled with guest comments regarding how clean and fresh the hotel is. And this is a tourist town during the months of May thru September. Usually all the people...More

Reviewed 26 July 2017

This was a great place to stay on our family vacation. The view was great with the pier to look at. The room was clean and room service was very excellent. Both restaurants within the hotel provided great food and service; take out was very...More

Review collected in partnership with this hotel
Thank ame388
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 28 July 2017

Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We were so happy to hear that you enjoyed your time with us. The next time you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Pool
Restaurant
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Heated pool
Indoor pool
Details
Price range
US$ 88 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 88 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (493)
Room & Suite (190)
Pool & Beach (30)
Dining (17)
Amenities (7)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
ecpgrass
6 February 2018|
AnswerShow all 5 answers
Response from Jason C | Property representative |
Yes we have designated smoking areas outside of the hotel...smokers pole situated next to comfortable benches
0
Votes
billiejinx
10 July 2017|
AnswerShow all 4 answers
Response from cara3377 | Reviewed this property |
They have a lot across the street that we used.
1
Vote
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12345615
Room Tips
"Bigger bathroom would be nice"
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"Anything facing the beautiful Atlantic Ocean"
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"i will come back again"
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"This hotel has rooms to accommodate 2 adults and 4 children !"
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