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Best Western Plus Sandcastle Beachfront Hotel

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Sandcastle Beachfront Hotel
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1,881 Reviews from our TripAdvisor Community

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Showing 1,861: English reviews
Start your review of Best Western Plus Sandcastle Beachfront Hotel
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Lexington, Virginia
Reviewed yesterday NEWvia mobile

Stayed at the Best Western and had an awesome stay!!! Alivia at the front desk was exceptionally friendly and she was super helpful, definitely need more employees like her!! Room was very clean and spacious, restaurant was nice downstairs gym was acceptable and the breakfast was great!!! Will definitely stay again and recommend to others! Perfect location for sure!!!!

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Helpful?
Thank holleyb3
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I was impressed that Every Single employee that I came into contact with, went out of their way to say hello and ask me how my stay was. You could feel their smile and that they care. I checked in, in the middle of the night and they helped me with my luggage and met me in the garage to...

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Helpful?
Thank Lynda P
About Hotel's Favourite Review
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

What a great review! Thank you so much for your kind words. I was so happy to hear that you enjoyed your time with us and found our associates to be friendly and accommodating. I hope that you will be returning in the near future so that we might have another opportunity to serve you. Best Regards, Jason C. General...

Northern VA
Reviewed yesterday NEW

We had a multi-day event at the hotel and it couldn't have been more perfect. The room was clean and comfortable as were the amenities. Having a restaurant and breakfast on site was wonderful. Will definitely recommend and stay here again.

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Helpful?
Thank Debbie C
Woodbridge, Virginia
Reviewed 3 days ago NEW

This is a third trip to the Sandcastle and we'll be back. The staff is very friendly and very accommodating. Pool, laundry, shops, restaurant and bar right there in house. Sometimes wifi drops but easily reconnected.

Review collected in partnership with Best Western
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Helpful?
Thank Susan T
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you here with us and we look forward to your return. Please feel free to contact me directly the next time your plans bring you our way so that I might have the opportunity to assist you. Yours In Hospitality, Jason...

Reviewed 5 days ago NEW

Good trip except for rain which no one has control. We love to get away at various beaches and this one is very clean. We stay here generally once a year . We have grandchildren in this area. This trip found many elevators out of order which resulted in some extended wait times.

Review collected in partnership with this hotel
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Helpful?
Thank dhestes
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

I was so happy to hear that you enjoyed your time with us. It really was our pleasure having you here with us and we look forward to your return. Please feel free to contact me directly the next time your plans bring you our way so that I might have the opportunity to assist you. Yours In Hospitality, Jason...

Raleigh, North Carolina
Reviewed 5 days ago NEW

The room was clean, the staff was very friendly and helpful, cool AC and a great view from the balcony. You have the greatest view to the pier, the boardwalk, the ocean front and many surrounding businesses. I will definitely return to this hotel.

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Helpful?
Thank E3619IYjamesw
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

Thank you so much for sharing your thoughts with us. I was so happy to hear that we exceeded your expectations. We truly love our guests and want them to have an absolute blast while they are with us. I look forward to having you back in the near future. Best Regards, Jason C. General Manager Best Western Plus Sandcastle

Henderson, North Carolina
Reviewed 5 days ago NEW

This past weekend of May 19-21 was awesome. We stayed at the Best Western Sandcastle as we always do twice a year. This past weekend my husband and I had a wonderful time for our 4th anniversary. Our room was closer to the pier right above from the restaurant and bar," Ocean 14 as I like it and so did...

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Helpful?
Thank Sharon C
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

You guys are the best! Thank you so much for your wonderful review, we really appreciate your kind words. I was so happy to hear that you had an awesome Anniversary with us. It is our goal to reach the #1 spot on Trip Advisor and I believe that with guests like you and a staff like ours...we will be...

Stafford, Virginia
Reviewed 6 days ago NEW

My husband and I reserved a room several weeks in advance of a nice weekend vacation together. We were issued Room 914. Room 914 is not on the 9th floor. It is down at the end of the hall, up another mysterious flight of stairs and situated on the rooftop, the only room. The room was difficult to locate as...

Review collected in partnership with this hotel
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1Thank katedipalma
BestWesternHotels, Corporate at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Suffolk, Virginia
Reviewed 6 days ago NEW

From the time we arrived to the time we left the Sandcastle, our 3 days stay was extremely enjoyable. The staff was friendly, efficient, and professional. They made us feel welcome with a smile and friendly greeting. The room was clean, the furnishings up to date and the bed very comfortable. We had a balcony room with an excellent view...

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Helpful?
Thank CreekCritter
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your great review. On behalf of myself and my entire team I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. We try very hard to make sure that each and every guest is treated like family from the time they arrive to the time they...

Frederick, MD
Reviewed 6 days ago NEW

I stayed here for three nights while attending an event nearby. The hotel is in a decent location. The view from the balcony is nice. And my room, 208, wasn't bad. It had everything I needed. The bad parts: -The hallways are really dingy and dirty. -There was some sort of teen youth group staying here and they were literally...

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Helpful?
Thank editorinMD
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review

First and foremost allow me to apologize for not exceeding your expectations. I was also very disappointed to find out about the obnoxious kids. This is not how we conduct business. I would enjoy the opportunity to win back your business. Please feel free to contact me via email or by phone if you would be interested in discussing this...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Beachfront
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 

Additional Information about Best Western Plus Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Region: United States > Virginia > Virginia Beach
Price Range: ₹ 8,660 - ₹ 26,238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Best Western, Hotwire, Hotels.com, Cheap Tickets, Expedia, Orbitz, Priceline, getaroom.com, Cancelon, Evoline ltd, HotelsClick, TripOnline SA and HotelQuickly so you can book your Best Western Plus Sandcastle Beachfront Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel
Hotel Style:
#3 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Sandcastle Beachfront Hotel staff and other travellers.
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Questions? Get answers from Best Western Plus Sandcastle Beachfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a more quiet stay ask for a room away from the elevators, pool and weight room.”
debbiecF2838DG, 27 May 2017 | Read review
“The best view to the beach and the pier if you are a fisherman. It has the best breakfast buffet over any hotel that I have stayed.”
E3619IYjamesw, 23 May 2017 | Read review
“Great Breakfast and its free. Rooms clean and neat. Excercise room to work off some of the pounds. It's affordable and great place to stay,”
T8159SWsharonc, 23 May 2017 | Read review
“We were on the 6th floor and that is high enough for a great view but not too high to feel at part of the beach experience.”
CreekCritter, 22 May 2017 | Read review
“"Clean rooms" and "Wonderful Breakfast" and "Great Customer Service" etc.”
josephdaye66, 22 May 2017 | Read review
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