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Hilton Garden Inn Chesapeake/Suffolk

540 reviews
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Traveller (15)
Room & Suite (9)
Pool & Beach (6)
Overview
  • Excellent55%
  • Very good25%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(62 reviews)
“movie theater”(11 reviews)
“great stay”(29 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Chesapeake/Suffolk
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (540)Write a Review
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17
Show reviews that mention
All reviewsfront deskmovie theatergreat staygreat hotelbusiness tripthe hotel is cleannice areaconvenient locationthe hotel staffeasy accessrestaurants and shoppingi highly recommend this hotelexcellent customer servicewould stay here againbreakfast buffethot tubcookies
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51 - 55 of 538 reviews
Reviewed 26 July 2017

rooms not ready on time no towels in room nor did they have towels, seemed like the maid staff not in any hurry to get rooms cleaned nor did they rush to wash the linen, my experience at this hotel wasn't pleasant I believe these...More

Review collected in partnership with Hilton Garden Inn
Thank 941troyt
Response from Carole D, General Manager at Hilton Garden Inn Chesapeake/SuffolkResponded 28 July 2017

Thank you for sharing your disappointing experience during your recent stay here. Please accept my humble apologies for the issue with cleanliness and inconvenience this has caused you. We hope to see you again here.

Reviewed 26 July 2017

This is an upscale hotel that deserves a 4/5 star rating. The rooms are spacious and very clean, the king bed was very comfortable and adjustable! There is a bar and a restaurant for breakfast buffet and they usually have coffee, cucumber water and cookies...More

Review collected in partnership with Hilton Garden Inn
Thank floridalover57
Response from Carole D, General Manager at Hilton Garden Inn Chesapeake/SuffolkResponded 28 July 2017

Greetings floridalover57 and thank you for such a wonderful review about our hotel. I take pride on our high accommodation and professional service at our hotel and I am so happy to hear you experienced this during your stay here. We look forward to you...More

Reviewed 25 July 2017

This was a great Hilton Garden Inn. We were able to make a reservation at the last minute and it turned out to be a wonderful hotel. All that was left was a junior suite. This was a great room because we were traveling with...More

Review collected in partnership with Hilton Garden Inn
Thank denana937
Response from Carole D, General Manager at Hilton Garden Inn Chesapeake/SuffolkResponded 26 July 2017

Greetings Denana937 and thank you very much for giving us 5-stars and sharing experience. It was a pleasure to serve you and your family and we are thrilled we were able to accommodate you last minute and had a great experience during your stay here....More

Reviewed 16 July 2017 via mobile

I usually have great experience at Hilton but this time I came back from woke after 4pm and the room wasn't cleaned. I was tired so I went to the front desk and asked for towels/soap and it took her over 5 minutes before she...More

Thank ejyiu
Response from Carole D, General Manager at Hilton Garden Inn Chesapeake/SuffolkResponded 17 July 2017

Thank you so much for taking the time and sharing your experience during your stay here. I take pride with our high accommodation and friendly service at this hotel and I am very sorry it you did not experience this during your stay here. I...More

Reviewed 14 July 2017

Beautiful, clean place to stay with friendly, helpful staff. Overall great experience. The only thing I would recommend is to ask for your room to be cleaned prior to your return for the day at approximately what hour you anticipate your return. We stayed 3...More

Review collected in partnership with Hilton Garden Inn
Thank lynnwR9142KS
Response from Carole D, General Manager at Hilton Garden Inn Chesapeake/SuffolkResponded 17 July 2017

Thank you so much for a wonderful review and giving us 5 stars! I am so delighted to hear overall it was a great experience for you during your recent stay here. However, I have read your comments regarding your room not refreshed by the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 89 - US$ 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suffolk
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 89 - US$ 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suffolk
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (15)
Room & Suite (9)
Pool & Beach (6)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
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lenycantarero
11 August 2017|
AnswerShow all 7 answers
Response from Carole D | Property representative |
Thank you so much for reaching out to us. It normally takes about 35 minutes from our hotel to the Virginia beach. Traffic varies however and summer could be hectic in the area and you will see traffic when you get closer to... More
0
Votes
Vanessa J
2 October 2015|
Answer
Response from Sophie S | Reviewed this property |
They had both buffet and menu breakfasts. I don't remember the prices but they were reasonable. We had breakfast buffet every day during our stay and enjoyed it. Call the hotel for specifics,
0
Votes
Room Tips
"Choose another hotel ..."
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"If you like SUPER firm mattresses, this is a good hotel property for you."
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"Check you bed before you unpack. My room had the mattress on a plywood, not box spring. Very hard."
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"please look at the reviews first!"
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