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All reviewsno elevatordulles airportroom was cleanmotel styleshuttle servicegreat staystay there againlong term parkingan early morning flightfree shuttlethe general managerpark and flybooked this hotelnice breakfastone night stayconvenient locationeasy access
No major complaints about the establishment. Staff was helpful and available, especially Sayed and Sarah. Everything is very well maintained. My only two complaints are on the quality of the paper products - really cheap tissue and tp, and the lack of a response to...More
This is a typical Best Westin establishment, it's neat, clean and extremely functional.
We used this hotel as a "recovery stop" after an 18 hour trans-atlantic flight from Johhanesburg, via Dakar across several time zones.
Staff was super professional and very friendly. The shuttel services...More
1 Thank PhilipdeBruin
Response from BestWestern D, General Manager at Best Western Dulles Airport InnResponded 15 November 2017
Thank you so much for sharing this great positive experience at our hotel. I am so pleased to understand that we were able to provide you a good start for your Holiday.
At BW Dulles, our goal is to provide the best possible...More
Spent the extra $40 for a hotel room that offers a decent night sleep. Beds are in need to replacement; wifi is good and you can leave your car there for $5/day if you’re catching a flight. We paid $80 for a Motel 6 type...More
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Thank Kara O
Response from BestWesternHotels, Corporate at Best Western Dulles Airport InnResponded 1 week ago
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More
It a Best Western so you don't need to know if has a spa. But if you are flying in late at night and just need to get to your room to rest this is a great hotel for the price. The shuttle was waiting...More
Thank Walker M
Response from BestWestern D, General Manager at Best Western Dulles Airport InnResponded 1 week ago
Dear Walker M,
I am so happy to see your review and truly appreciate you taking the time to share your experience on TripAdvisor.
We do our best to ensure our guests have a great experience at our hotel with our sincere customer service and...More
This place is filthy. When I checked in, I immediately had to call the front desk because there was a dried urine stain on the toilet seat. They sent Edwin from housekeeping to clean it, who apologized and told me that my room had not...More
Response from BestWesternHotels, Corporate at Best Western Dulles Airport InnResponded 18 January 2018
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More
Response from Mark Douglas H | Reviewed this property |
We took a rental auto shuttle to the car rental location. Parked at the BW, and, parked at various stations and took mass transit into/out of DC. Didn't want the "joy" of driving / parking in DC. Best!