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Extended Stay America - Washington, D.C. - Sterling

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Extended Stay America - Washington, D.C. - Sterling
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96 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Sterling
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Showing 95: English reviews
Ontario
Reviewed 24 August 2014

I cannot not ever recommend this place for anyone. It was smelly, they where not helpful, other quests complained of bed bugs! The room was suppose to have kitchen items to cook with, even after filling in a form, they did not deliver anything. Bed was horribly uncomfortable. Room did not get very cool.

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1Thank Dollmd
Ashburn, Virginia
Reviewed 24 July 2014

The front desk staff is extremely rude and speak to each other in Arabic when I ask them a direct question. After I was filling a complaint, one of them told me I should've stayed in a different hotel. They have no shampoo and only one towel in my room. Twenty minutes before I showed I called to ask if...

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1Thank diegoesc
Memphis, Tennessee
Reviewed 8 July 2014

I was extremely pleased with the hotel, when I first arrived I was very excited about the location because of the amount of restaurants so close to the hotel. I was also very happy with the set up of the room, not to mention the breakfast was great!

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Thank Stephen S
Saginaw, Michigan
Reviewed 21 March 2014

Stayed here for a week on business, everything was as expected. My only issue was on day 3 I was awakened at 6:30 am by the desk clerk pounding on my door. When I answered it he was waving a piece of paper at me saying my room was going to be $30 a night more because it was weekend...

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Helpful?
2Thank mark m
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Mark – Thank you for taking the time to write a review of your stay. The situation you described regarding being disrupted early in the morning is truly regrettable, and I sincerely apologize for your experience. As well, I am sorry to hear that you had so many issues with your room key. I will be meeting with our staff...

Pittsburgh, Pennsylvania
Reviewed 17 March 2014

We were not planning to spend the night in a hotel, but our plans fell through at at 9:30 p.m. we found ourselves (me, my husband, and 2 kids) needing a last minute place to stay. I will give the hotel some benefit of the doubt because we showed up so late without a reservation. Here is our experience. Our...

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1Thank Dana S
Sterling, Virginia
Reviewed 6 February 2014 via mobile

Bed bugs. Lots of them. I have pics. If you value your health, stay away. I've enclosed them in this review. Manager denied they existed when his employee saw them and told him. Would not reimburse me. Offered another room with bed bugs in it as compensation.

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5Thank Percy K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Percy - Thank you for your recent review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. I will be meeting with our housekeeping staff to ensure that this problem does not continue in the future. I am grateful for the feedback you provided, as it will enable us to continue to improve...

Culpeper, Virginia
Reviewed 25 January 2014

We were recommend to this hotel a few months back and now every time we need to stay the night in sterling ... this is where we stay. If your looking for luxury, this is not the place, but if your looking for a nice clean place to stay at a reasonable price, look no further.

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Helpful?
Thank jdossey
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for making your stay as comfortable as it should be. Once again, thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Panama City, Panama
Reviewed 23 January 2014

Estuve en el Hotel en compañia de mi madre, la atencion en recepcion fue excelent. La ubicacion muy cercana al Aeropuerto. La habitacion muy limpia y tenia todo lo necesario (cocina, refrigeradora, estufa, microonda) que mas puedo pedir!!. Seguramente me quedare con ustedes! I visited the Hotel in the company of my mother, the personal in front desk was excelent....

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Thank Evega_Panama
Arlington, Virginia
Reviewed 27 December 2013

I stayed only one time at this hotel and I see the hotel is being renovated. rooms are nice, agents are friendly and walkable cheep and convenient restaurants need by. Malik and hotel manager Mr. Bruk helped me to move my staff from first floor to third during renovation process with out hesitation. Thank you all.

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Thank abiy b
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for sharing your experience with us. I am so glad that you enjoyed your stay at our hotel, especially the service our staff provided. I will be sure to share your kind comments with the rest of the team. It was a true pleasure taking care of you and we would love to provide you with...

Sao Paulo, SP
Reviewed 6 December 2013

Surprisingly nice time considering it was a work trip! The staff (especially front desk) were really great. They have a large room with kitchen, fast wifi, free grab-and-go quick breakfast. It's about 5 min driving from Dulles airport. Plenty of parking. I was on the 2th floor and this is clearly a renovated room, clean nice carpet, not dings etc....

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2Thank Marciobokabe
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our service and the newly refreshed rooms. Also, I am pleased to hear that our staff provided excellent customer service during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plz, Sterling, VA 20166-6559
Region: United States > Virginia > Loudoun County > Sterling
Price Range: ₹ 5,008 - ₹ 8,528 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Washington, D.C. - Sterling staff and other travellers.
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Homer, Alaska

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Questions? Get answers from Extended Stay America - Washington, D.C. - Sterling staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don not stay here, that is the best room advice I can give.”
 of 5 bubbles shannonc85, 28 Jun 2016 | Read review
“Corner room towards restaurant side is really nice”
 of 5 bubbles Z4686PHjoseb, 4 Mar 2016 | Read review
“Get the corner room as it has two windows and gives a better view of the surroundings.”
 of 5 bubbles 37asadm, 15 Oct 2015 | Read review
“Corner rooms have better view”
 of 5 bubbles J5254ZPjohnb, 13 Oct 2015 | Read review
“Try to stay on the staff''s good side.”
  • Congratulations!
  • Missing Television Channel
  • Water on the kitchen floor
  • Water on the kitchen floor
  • Blurry Television Picture
  • Blurry Television Picture
  • Blurry Television Picture
  • Desk Chair
 of 5 bubbles michaeljB739DG, 31 Mar 2015 | Read review
5 of 5
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