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All reviewshi expresscinnamon rollsfront deskmetro stationroom was cleanschool groupsshuttle servicestandard farebreakfast areaolder hotelbagelsfrench toastfree breakfastexercise roomthe hotel offersstaff was very friendly and helpfulsamir
The check in went quickly and the desk person was friendly and courteous. The lobby area was clean as was the entrance and parking area.
Our room was clean and the furnishings in good shape. This must be an older facility since the bathroom was...More
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 12 May 2015
Dear Valuable Guest! Thank you so much for your kind feedback. While we are unable change the configurations of our structure, room size, etc., we are so glad that you enjoyed our newly renovated guest room and amenities. Please come back again soon!
We stayed here on our visit to DC. The staff was friendly and helpful. The shuttle to the metro was very convenient and was ready to go whenever we called. Clean rooms are a must wherever I stay and Holiday Inn Express has never let...More
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 14 April 2015
Dear AngieT522! Thank you for staying with us! We are glad to hear that you had a wonderful experience! Our complimentary local shuttle service is quite popular among all of our guests and we are glad you enjoyed it as well! See you again soon!
I am only giving one star rating because in my opinion this hotel only meets one of the 5 critical areas I look for when staying in a hotel. 1.) Cleanliness. This is the only area this hotel excels at. The housekeeping staff deserve recognition...More
1 Thank Lost79
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 4 April 2015
Dear Valued Guest, we sincerely apologize for having failed all of your expectations, with the exception of housekeeping, it seems. As guest satisfaction is our highest priority, we appreciate your feedback and allowing us the opportunity to address our weak areas. We hope that, after...More
Stayed here on our way to Myrtle Beach SC. Clean hotel with newer updates. great breakfast with bacon. We love bacon so my son was very happy. We had a double room but it was very awkward. I guess there was supposed to be a...More
Thank Bard J
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 4 March 2015
Hello Bard J! Thank you so much for staying with us! Our sincerely apologies for the oversight of the banquet chairs that were left in the room by accident. We are glad to hear that you enjoyed your stay otherwise! The complimentary hot breakfast buffet...More
Really had no intention of stopping anywhere in the District, however as a huge snow storm hit while travelling north on I-95. Stopped at a rest area, pulled up the IHG app on my droid and found the closest Holiday Inn Express, booked a room...More