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BEST WESTERN Springfield

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BEST WESTERN Springfield
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410 Reviews from our TripAdvisor Community

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Showing 392: English reviews
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Raleigh, North Carolina
Reviewed yesterday NEW

I didn't check the review before I booked the hotel because I was in a hurry. But I was so surprised by the service and quality of this hotel. Staff at the front desk was so friendly. They offered free choice of gifts to us. Everything was good except it took us a little time to find the front desk...

Review collected in partnership with Best Western
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Helpful?
Thank skp201
NJ, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 June 2016

The location is near Washington, D.C. and therefore convenient for tourists. It is also close to the North-South Autotrain station which takes you to the Orlando, FL area. We always stay at this location when in the area

Review collected in partnership with Best Western
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Helpful?
Thank Louis I
About Hotel's Favourite Review
Kingsland, United States
Reviewed yesterday NEW

After a long day of driving it was good to find a clean affordable hotel and room. Employees were helpful and the breakfast was good. Quite a lot of items on the breakfast menu. One glitch, tried to pay bill with another credit card other than the one used for holding the room, however original card was charged. Was told...

Review collected in partnership with Best Western
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Helpful?
Thank harryhD6435EE
Princeton Junction, New Jersey, USA
Reviewed 3 weeks ago

Good breakfast but small room. Had been updated except mattress sagged. Tight space, low ceilings due to age of building. Small lobby and pleasant breakfast room was in a separate building requiring you to go outside. Breakfast was best part of stay.

Review collected in partnership with Best Western
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Helpful?
2Thank RayP2739VH
Charles S, General Manager at BEST WESTERN Springfield, responded to this review

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Nova Scotia, Canada
Reviewed 4 weeks ago

We stayed here for one night on our way to Myrtle Beach. The front desk girl was awesome. She was the sweetest girl and was so nice to us and made us feel very welcome. We were happy with how clean the room was and with the breakfast. When we went for breakfast the same girl was on the desk...

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Helpful?
Thank Kittygirl63
Charles S, General Manager at BEST WESTERN Springfield, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Springfield. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Brackley, United Kingdom
Reviewed 4 weeks ago

I checked into this hotel for a 4 day stay. The second day of my visit house keeping just threw sheets on bed no actual makeup. I had to request refrigerator. With in hours the refrigerator went out, After 2 days the new refrigerator went out. Gave up with refrigerators. Asked for an assisted room was given a normal room....

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Helpful?
Thank Rodger Y
Charles S, General Manager at BEST WESTERN Springfield, responded to this review

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Washington DC, District of Columbia
Reviewed 27 January 2017

Go elsewhere I've stayed here on a weekly basis for work on and off for approximately 5 years. I should have been concerned when my information wasn't in the system when I reserved and checked in. I got a horrible room with lights that didn't work. The hot and cold spigots were reversed on both the sink and shower. Bed...

Review collected in partnership with Best Western
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Helpful?
Thank timothyh899
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Springfield, VA, United States
Reviewed 25 January 2017

One of the front desk staff hung up on me while I waa out of the hotel waiting on the shuttle. The manager didn't care that it took over 30 minutes to pick me up in the cold,wet weather. "This is a service not to be expected" he said. The drive is less than 2 miles. Dresser drawer front fell...

Review collected in partnership with Best Western
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Helpful?
Thank 616fredag
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Tuscaloosa, United States
Reviewed 24 January 2017

The staff (except for the manager) were extremely helpful and nice during our stay. The hotel is not the fanciest place to stay but it did the job. Our TV and refrigerator did not work and the room smelled a little funky. Other than that it was a nice stay. The breakfast was great for a free hotel breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank M9643ABmariab
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Cowbridge
Reviewed 16 December 2016

This place is a real mixture. The rooms, though fairly small, are warm and have lots of equipment, front desk staff are friendly and efficient, and the wifi is excellent. There is no bar nor evening restaurant, but the rooms do provide microwaves and fridges, although this IS standard it seems in USA. Parking is ample. However, the hotel is...

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Helpful?
1Thank John R
Management response:

Thank you for staying at the Best Western Springfield, VA. We appreciate that you find our facility and staff Service at a high level. We also notice that you find our working carts positions not in the ideal position and for that please accept our apology. Please be assured that we have taken steps to correct the issues you mentioned....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities

Additional Information about BEST WESTERN Springfield

Address: 6721 Commerce St, Springfield, VA 22150-2507
Region: United States > Virginia > Fairfax County > Springfield
Price Range: ₹ 5,366 - ₹ 10,995 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Springfield 2.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Best Western Springfield Hotel Springfield
Springfield Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Springfield staff and other travellers.
3 questions
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San Diego, California
28 days ago
San Diego, California
London, United Kingdom

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Questions? Get answers from BEST WESTERN Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right by I95 noisy”
 of 5 bubbles rodgery499, 22 Feb 2017 | Read review
“They are all much the same, but I am not recommending to stay here anyway.”
 of 5 bubbles 898JohnR, 16 Dec 2016 | Read review
“WiFi was spotty - I had to use my cellphone hotspot.”
 of 5 bubbles PGuarda, 17 Oct 2016 | Read review
“Rooms on the front near the check in area are better. The rooms on the back look onto the interstate and can be a little noisy.”
 of 5 bubbles MARCUSG565, 25 Jul 2016 | Read review
“find a different hotel!”
 of 5 bubbles MoQ_13, 17 Jul 2016 | Read review
5 of 5