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Stayed there last weekend, we were in town for a wedding near by. Opted to stay here as opposed to the hotel where the other guests were staying. Main reason was the free breakfast that was included, and bigger rooms/suite for the price we paid...More
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 14 November 2017
Thank you for business. I am glad to hear that you enjoyed your stay with us! We look forward to your next stay with us.
The staff here at this Marriott was great! They were professional, courteous, and friendly. The rooms are clean and well maintained. The hotel is in close proximity to many restaurants, but if you did not want to go out the breakfast was good and the...More
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 10 November 2017
Thank you for the great review of our Residence Inn! We are thrilled to know we are your home away from home while you are in the area. Thank you for acknowledging our great staff and breakfast. We can't wait to welcome you back!
This is a great place to stay when visiting the DC area. It's an easy drive to all the sights and we've always found the rooms to be clean and well tended throughout our stay. The kitchenette, sitting area and separate sink (from shower/toilet) is...More
Thank Melanie G
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 10 October 2017
Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. Our rooms are designed to give that home away from home feel. I glad that you have chosen us as your extended home.
We look forward to your...More
John Marriott built his empire on the premise of "consistency". Where this property didn't always exhibit absolute consistency they came very close and when brought to their attention where they never fell short of immediate means to resolve discrepancies. The house keeping staff was excellent....More
Thank Doug J
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 3 October 2017
Dear valued guest,
Thank you very much for your excellent and detailed review of our hotel on TripAdvisor! We are so happy to hear that you enjoyed your extended stay and that you choose the Residence Inn Springfield Old Keene Mill to be your home...More
I am a professional who has stayed at this hotel often. I will start by noting that the business aura of the hotel is warm, professional and friendly. The guest services provide proficient support. Once representative Maria stands out along with Rebecca. They are quick...More
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 29 September 2017
Thank you for your excellent review! We love that we are your hotel of choice when in the Springfield area! We appreciate you sharing your comments- especially about our great staff! We will share this review with our hotel team. We look forward to seeing...More