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Courtyard Richmond Airport

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Courtyard Richmond Airport
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420 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Santa Rosa, California
Reviewed 6 days ago NEWvia mobile

Arrived Sunday night. TV wasn't working, the light over the sink died, electric outlets at the desk didn't work, and the outlets next to the bed wouldn't hold the plugs. "Engineering" wasn't available that night and I had unpacked and didn't want to change rooms. I might add that I had to track down someone for Bistro service. I did...

Thank uqaake
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I am sadden to hear that your stay with us was not as satisfactory as you expected. I want to assure you that this definitely an isolated case in my hotel. We shall be so happy if you give us another chance to see exactly what we are made of. Please get in touch. Kind Regards. Duncan Oburu

Reviewed 1 week ago NEW

RIC airport is very near. Free shuttle within 3 mile radius. Compared to other Courtyards, the rooms could have been a little better. Our first room smelled like a wet dog upon entering; the second one was tolerable. Rooms were good size and spacious equipped with coffee maker, microwave & small fridge. Bathroom was also average size with the sink/vanity...

Thank minniemae
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I want to thank you very much for your honest comments on my hotel. I do apologize that we didnt fulfill your expectations. We would love you to give us another chance to redeem ourselves. Please ask for me when you are here next time. I would love to personally check you in and walk you to your room. Kind...

Williamsburg, Virginia
Reviewed 1 week ago

Anytime we fly out of RIC early or arrive home late, this hotel is our go to spot. You can be from the hotel to your gate in 10 minutes. Always see if a room with a balcony is available and there are several food delivery options available.

Thank Philip F
Philadelphia, Pennsylvania
Reviewed 1 week ago

This property is a bit older. The hotel decor could be updated a bit. The carpet in the room was a bit worn down and stained. The toilet did not flush, handle was broken. Air conditioner did not work in an acceptable manner. The staff was exceedingly helpful, courteous, and friendly. This would be an excellent Days Inn, but is...

Thank notreadingthis
West Point, Virginia
Reviewed 2 weeks ago via mobile

I know airport hotels are not top tier but this was a bit much. Toilet ran all night - "The engineer has gone home." Electrical outlet had a short, didn't charge plugged in device. Our king size bed was made up wth a double bed sheet - actually it was pretty funny (but still aggravating) when we pulled back the...

Thank George C
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I do apologize that we did let you down on the issues mentioned. This is not typical of my hotel as you can tell from the Reviews. Please give us a chance to redeem ourselves should you be visiting us again. Kind Regards. Duncan Oburu

San Juan, Puerto Rico
Reviewed 2 weeks ago

Had a business meeting that I was quickly flying in and out of so needed to be at the airport very early in the morning. Chosen the hotel for it's proximity to the airport but was pleasantly surprised by the fresh and modern ambience. Hotel is either newish or recently renovated. Front desk staff at check in and check out...

Thank sbenus
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for this great response. We are here to serve and please do stay with us again should you happen to be here in Richmond. Kind Regards

Columbus, Georgia
Reviewed 4 November 2016

Very convenient to the airport, but this is an older property somewhat overdue for a renovation. The room was under $100 so it wasn't overpriced but not up to normal CY standards. Check-in was quick and efficient. In my room the carpet was stained, the TV was intermittent the entire stay, the bathroom vent fan had a loud knock and...

Thank Ge0rgiaPil0t
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for taking the time to respond to the survey. Your response is highly appreciated. Please accept my apologies to the state of your carpet and the TV, we have checked this room and are happy to respond back to you that all this has been taken care of. Kind Regards

Ypsilanti, Michigan
Reviewed 2 November 2016

Stayed one night....very typical Courtyard. Front desk personnel were very friendly and accommodating. Good restaurants nearby and we did not notice the noise from flights at the airport. I would stay here again.

Thank Jim R
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for this Great Response. We shall always be here for here for you whever yopu need us. Kind Regards

Reviewed 27 October 2016

We recently stayed here the night before a flight out. The desk people were great and very friendly and helpful. 24 shuttle to the airport. Can leave your car at no charge. Nice clean quiet rooms. This is a no brainer if flying out of RIC. We will most definitely be here again.

Thank enjoytravel0410
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear enjoytravel0410, Thank you for sharing your experience at the Courtyard Richmond Airport. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Charlottesville, Virginia
Reviewed 25 October 2016

first the unusually good: the 24 hour shuttle that actually delivered. it was timely, courteous, helpful, friendly, both going and returning. outstanding! the unusually dumb: in at least some rooms, the desk/dresser furniture assembly was so close to the hvac vent that the room never gets cool. eventually we were moved to a room where the furniture assembly was farther...

Thank joebobbilly
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for the great comments. Please accept my apologies for the HVAC issue. I will be happy to look into this issue and make sure that the room that is blocked for you does not have thuis issue again. Kind Regards

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Region: United States > Virginia > Sandston
Price Range: ₹ 7,279 - ₹ 10,582 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Business Hotel in Sandston
#5 Family Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Airport staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony on the courtyard is a must”
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“check how far the hvac vent is from the desk/dresser combo.”
 of 5 bubbles joebobbilly, 24 Oct 2016 | Read review
“away from elevator; front or back was quiet”
 of 5 bubbles markwD1009BD, 23 Sep 2016 | Read review
“Ask for a courtyard facing room with a terrace.”
 of 5 bubbles 106briank, 31 May 2016 | Read review
“The double rooms are the only way to go. The king rooms are tiny by comparison.”
 of 5 bubbles 524glebn, 15 Apr 2016 | Read review
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