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Courtyard Richmond Airport

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426 Reviews from our TripAdvisor Community

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Showing 425: English reviews
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Leominster, Massachusetts
Reviewed 2 days ago NEW

I stayed here to be close to the airport and because I am a Marriott rewards member. This place needs a major renovation and a new cleaning crew. The walls are thin and noise from adjacent rooms intrudes. The cheap laminate furniture is dated.

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Helpful?
Thank leom5558
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for your honest reply. We are currently renovating the hotel. We are slotted in to finish this renovation by the end of April if we are on schedule, which is very likely at this time. Please pay us a visit and try us out again and give us your feedback again. Kind Regards Duncan Oburu

San Antonio, Texas, USA
Reviewed 2 weeks ago

We left San Antonio to go to the Women's March in DC. Had a room at the Courtyard, Richmond for the night of the 20th. Due to stops, etc, we did not arrive until 2 Am on the 21st. The hotel had our keys ready (we'd already payed for our rooms), and we took showers and had a quick rest....

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Helpful?
Thank surelyacollectible
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I appreciate your very kind words. Please come back and visit us when your travels brings you back here. Once again, we thank you for choosing to stay at the Courtyard Richmond Airport, we highly appreciate your business. Kind Regards Duncan Oburu General Manager

Reviewed 4 weeks ago via mobile

Sitting in my bed working on my computer when a strange man talking on his cell phone opens my door and walks right into my room... he was just as surprised seeing me and I was seeing him! The front obviously assigned him the same room. What really surprised me is that no one at the front desk called to...

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Helpful?
Thank sea12hawks
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Sir, I want to take this opportunity to apologize profusely for the very rare unfortunate incident that occurred in my hotel. This is not us. This not the Courtyard By Marriot Richmond Airport. I want you to give me a chance to redeem myself. Please come stay with us again, because I think I do remember who you are and...

Fairfax, Virginia
Reviewed 13 January 2017

I've stayed at this hotel on several occasions. The rooms are always clean and comfortable. Most notably though, is how friendly and helpful the staff always is - from the front desk to the van driver to the housekeepers to the restaurant staff. It's only minutes from RIC and the van is prompt.

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Helpful?
Thank Michael L
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I thank you so much for the very great comments about our hotel. We are looking forward to welcoming you back and hosting you again. Kind Regards Duncan Oburu

Reviewed 11 December 2016

This hotel is great. The lobby and common areas are fresh and welcoming; I think they might have recently been redone. The staff was great. The room was big and comfy. Everything was clean and bright. We did not try breakfast but there was a coffee-shop style restaurant, not a free buffet like I've seen at other hotels.

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Helpful?
Thank JM-3333
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I am happy that you did enjoy your stay with us. We shall be happy to welcomre ypu back should business bring back to this side of the country. Kind rEGARDS.

Seattle, Washington
Reviewed 11 December 2016 via mobile

For years courtyard has been my go to hotel brand with a consistently nice product and free wifi. Lack of breakfast has been making me rethink things, but this particular hotel is seriously showing signs of age. Decor is standard courtyard, but carpet needs changing. As others have mentioned toilets running constantly. Electrical outlets not tight and not working consistently...

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Helpful?
Thank SeattleDoc2010
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for your feedback.......Yes our Bistro closes at 10:00pm. I am glad you were directed to Burger King. Looking forward to you staying with us again. Kind Regards Duncan Oburu

Santa Rosa, California
Reviewed 5 December 2016 via mobile

Arrived Sunday night. TV wasn't working, the light over the sink died, electric outlets at the desk didn't work, and the outlets next to the bed wouldn't hold the plugs. "Engineering" wasn't available that night and I had unpacked and didn't want to change rooms. I might add that I had to track down someone for Bistro service. I did...

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Helpful?
Thank uqaake
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I am sadden to hear that your stay with us was not as satisfactory as you expected. I want to assure you that this definitely an isolated case in my hotel. We shall be so happy if you give us another chance to see exactly what we are made of. Please get in touch. Kind Regards. Duncan Oburu

Reviewed 5 December 2016

RIC airport is very near. Free shuttle within 3 mile radius. Compared to other Courtyards, the rooms could have been a little better. Our first room smelled like a wet dog upon entering; the second one was tolerable. Rooms were good size and spacious equipped with coffee maker, microwave & small fridge. Bathroom was also average size with the sink/vanity...

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Helpful?
Thank minniemae
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I want to thank you very much for your honest comments on my hotel. I do apologize that we didnt fulfill your expectations. We would love you to give us another chance to redeem ourselves. Please ask for me when you are here next time. I would love to personally check you in and walk you to your room. Kind...

Williamsburg, Virginia
Reviewed 3 December 2016

Anytime we fly out of RIC early or arrive home late, this hotel is our go to spot. You can be from the hotel to your gate in 10 minutes. Always see if a room with a balcony is available and there are several food delivery options available.

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Helpful?
Thank Philip F
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much I appreciate your kind comments. Please see us again when you are in Richmond VA. Kind Regards

Philadelphia, Pennsylvania
Reviewed 2 December 2016

This property is a bit older. The hotel decor could be updated a bit. The carpet in the room was a bit worn down and stained. The toilet did not flush, handle was broken. Air conditioner did not work in an acceptable manner. The staff was exceedingly helpful, courteous, and friendly. This would be an excellent Days Inn, but is...

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Helpful?
Thank notreadingthis
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for choosing to stay in our hotel We definitely appreciate your business. We have since looked at all the issues you had while you stayed with us. Thanks for reporting, this definitely helps us with making the next guests' stay better. Kind Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Region: United States > Virginia > Sandston
Price Range: ₹ 8,084 - ₹ 12,026 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Airport staff and other travellers.
2 questions
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baltimore
over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a different hotel”
 of 5 bubbles leom5558, 27 Feb 2017 | Read review
“Balcony on the courtyard is a must”
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“check how far the hvac vent is from the desk/dresser combo.”
 of 5 bubbles joebobbilly, 24 Oct 2016 | Read review
“away from elevator; front or back was quiet”
 of 5 bubbles markwD1009BD, 23 Sep 2016 | Read review
“Ask for a courtyard facing room with a terrace.”
 of 5 bubbles 106briank, 31 May 2016 | Read review
5 of 5