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BEST WESTERN PLUS Richmond Airport Hotel

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BEST WESTERN PLUS Richmond Airport Hotel
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444 Reviews from our TripAdvisor Community

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Showing 437: English reviews
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Reviewed 4 days ago NEWvia mobile

I really enjoyed this weekend!!I must say that Asja was a multi-tasker!!! I had a really speedy check-in & check-out thanks to her!!! Rooms are really nice!!!! Would also like to point out that service was great,but this morning had to wait a little bit longer than expected on waffle mix!!!Would recommend on staying here,but continental breakfast could be a...

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Helpful?
Thank keric36
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- . I do apologize that the breakfast was less than satisfied we do strive hard to make every area of the hotel a memorable...

Heathsville, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

This hotel is always clean, beds comfortable, and breakfast is adequate. Front desk staff members are pleasant and efficient. Location is good and near airport with shuttle service. The parking area is large and will accommodate trucks with trailer. Restaurants, grocery stores and shopping centers are near by. We have been staying here twice yearly for at least 10 years...

Review collected in partnership with Best Western
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Helpful?
Thank Carol C
About Hotel's Favourite Review
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Schenectady, New York
Reviewed 5 days ago NEW

Was great and I had a pleasant stay there, the staff was very helpful, the hotel was clean and had all the amenities... breakfast was great had a wide selection of breakfast to choose from, was a great stay overall

Review collected in partnership with Best Western
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Helpful?
Thank briansS9830LE
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Dallas, Texas
Reviewed 2 weeks ago via mobile

We stayed here one night after arriving at the airport at midnight. We called for the shuttle and it was at the airport in five minutes. The front desk clerk was friendly and helpful. The hotel room was dingy and old and the toilet wouldn't flush right. The mattress was hard and the pillows were thin. We didn't sleep very...

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Helpful?
Thank N P
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Salem, Virginia
Reviewed 2 weeks ago

I was up on the 3rd floor with a view of a motel foundation next door. The Legacy Inn is no more and there's a big ole fence around the property. The BW Plus had a strong disinfectant smell in the lobby. Heard an alarm going off in another room in the early morning where no one in the room...

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Helpful?
Thank Susan G
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

On behalf of the hotel, please accept my apology concerning your stay, I have contacted our chief engineer and he is fixing the issue. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Hope to see you again soon so that you can experience the improvement...

Virginia, United States
Reviewed 2 weeks ago

1st room had water dripping from the bathroom ceiling, which we realized in the middle of the night. Explained problem next day and asked for new room. Absolutely no apology, expression of concern, or hint of compensation offered by the staff, who clearly don't care at this hotel. New room one of the worst possible: right by the lobby so...

Review collected in partnership with Best Western
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Helpful?
Thank edwinr102
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

On behalf of the hotel, please accept my apology concerning the water dripping from the ceiling, I have contacted our chief engineer and he is fixing the issue. It seems as if the room above you had an issue. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal...

Prescott, Arizona
Reviewed 2 weeks ago

Check in and check out was fast with friendly, helpful staff. The room was very comfortable with all stated amenities. The hotel is in a quiet area of town. Complimentary breakfast was available with nice variety.

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Helpful?
Thank Wendalyn S
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Charlotte, North Carolina
Reviewed 3 weeks ago

It was a Nice hotel for the $ price! As always Excellent staff and friendly . Very helpful and accommodating . The breakfast is great and nice variety . Very clean and room is nicely decorated . The hallways need upgraded carpeting :(

Review collected in partnership with Best Western
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Helpful?
Thank 50lisetteh
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Teaneck, United States
Reviewed 3 weeks ago

The staff and presentation was great. The ability to accommodate the type of room on the spot was appreciative. Check in was on point. however, the availability to check in before scheduled time is not always readily available. Over all experience at the Best Western Plus was comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank leroyw232
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you very much for your nice feed back after your recent stay. We are glad to hear that your Family felt at home with us. Please recommend our Hotel to your family and friends. We would be very glad to have you with us soon again. Sincerely Lorenzo Hinton Sales and Operations Manager

Reviewed 3 weeks ago via mobile

It is an older motel, but the rooms seem to have been updated a little. The TV was nice. The side door was supposed to be locked at all times and only accessible with a room key - this was not the case at 8pm, 10pm or 5am, leading me to believe it was not functioning as a security door....

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Helpful?
Thank Cheryl B
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

On behalf of the hotel, please accept my apology concerning the side door, I have contacted our chief engineer and he is fixing the issue. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Hope to see you again soon so that you can experience the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Square Ln, Sandston, VA 23150-1232
Region: United States > Virginia > Sandston
Price Range: ₹ 5,671 - ₹ 8,120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston
Hotel Style:
#1 Best Value Hotel in Sandston
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Richmond Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Richmond Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West side quieter but gets evening sun. Top floor quieter.”
108thomasp, 29 Mar 2017 | Read review
“recommend 112”
lindseysw, 4 Feb 2017 | Read review
“NONE Management will cheat you.”
terrybI6428DA, 30 Dec 2016 | Read review
“Hotel has connecting rooms, keep in mind if you don't want a connecting door.”
44hueyl, 7 Nov 2016 | Read review
“We always try to stay away from elevators and ice machines. Neither caused us a problem here.”
drtom100, 1 Nov 2016 | Read review
5 of 5