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Holiday Inn Express Richmond Airport

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Traveller (25)
Room & Suite (22)
Dining (4)
Overview
  • Excellent23%
  • Very good36%
  • Average22%
  • Poor7%
  • Terrible12%
Travellers talk about
“yogurt”(9 reviews)
“richmond airport”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (139)
There are newer reviews for Holiday Inn Express Richmond Airport
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10
17
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LanguageEnglish
32
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30
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17
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All reviewsyogurtrichmond airportbiscuits and gravyfree breakfastwould stay againturkey sausageroom was spaciousstayed one nighthieflightfuneralcheckinunitsrefrigeratorclerk
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21 - 25 of 138 reviews
Reviewed 15 July 2016 via mobile

I am currently staying at the Holiday Inn Express and I am extremely disappointed! Most Holiday Inn Express' I have been to have been extremely clean and updated, but this one is HORRIBLE! The first room I stayed in (Room 102) seemed nice at first...then...More

Thank Erika J
Response from BadalPTL, Front Office Manager at Holiday Inn Express Richmond AirportResponded 16 July 2016

Thank you for staying with us we have addressed all your issues with the staff and we have tried to contact you as well.

Reviewed 8 July 2016 via mobile

Stayed there with several friends in town to attend and hold dog shows over 4 July weekend. The customer service couldn't have been better and it is very pet friendly. Lobby area and area for free breakfast was comfortable and convenient. We ordered out one...More

Thank DirTrans
Response from BadalPTL, General Manager at Holiday Inn Express Richmond AirportResponded 9 July 2016

Thank you we are glad you enjoyed your stay with us and hope to see you again.

Reviewed 8 July 2016

We checked in at around mid-night. The sheets in the room were stained and smelt of smoke. They said there is no staff to help so moved us to another room and the bath tub has red mud like stains in it....by that time it...More

Thank Ruby33020
Response from BadalPTL, Manager at Holiday Inn Express Richmond AirportResponded 9 July 2016

Thank you for staying with us , and we are truly sorry about you room issues we have address them with the correct department. and thank you for giving us your feed back.

Reviewed 4 July 2016

It was late a night and this was one of the last rooms, but the conditions were terrible. The room smelled like carpet cleaning likely to mask the smoking smell. The A/C turned on and the musty odor was absolutely terrible.

Thank Jim S
Response from BadalPTL, General Manager at Holiday Inn Express Richmond AirportResponded 15 July 2016

Thank you for staying with us, we are very sorry you experience the issue you mentioned and we have addressed these issues with the staff.

Reviewed 19 May 2016

Poorly Managed! This property seems to run a decent occupancy rate, however, every area of the hotel did not meet expectations. First, I was checked into a dirty occupied room. I understand this can happen but it was the response I received once I reported...More

Thank jbethel11
Response from BadalPTL, Front Office Manager at Holiday Inn Express Richmond AirportResponded 20 May 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Breakfast Available
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$ 138 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 138 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (25)
Room & Suite (22)
Dining (4)
Pool & Beach (2)
Questions & Answers
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newyoricancharm
18 March 2016|
AnswerShow all 3 answers
Response from luki13 | Reviewed this property |
The typical breakfast is biscuits and gravy, eggs/omlets, bacon or sausage, breads, oatmeal, fruit, yogurt, cereal and juice/coffee. We like it. Not sure about the service dog requirements. Typically any place like to see... More
1
Vote
Kevin S
21 October 2015|
AnswerShow all 2 answers
Response from Lew L | Reviewed this property |
I have seen a shuttle buss parked there doubt there is free parking
0
Votes
Room Tips
"Don't stay here!!!"
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"Don't bother, go to one of the hotels next door!"
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"Check the room out when you arrive and if you are missing anything you need. Call front desk."
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"Get room facing parking lot - top floor"
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