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Holiday Inn Express Hotel & Suites Salem

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#4 of 13 Hotels in Salem
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Salem
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299 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Reviewed 6 days ago NEWvia mobile

I was very pleased with my stay here. Exceptionally clean! Room and bed were fantastic. Everything was as listed and no surprises! The hot breakfast bar was very good. No gravy for the biscuits, but that wasn't a biggie. Eggs, sausage, bacon, pancakes... wonderful! I will definitely return to this hotel.

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Helpful?
Thank Marsha W
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

I am excited to know that your stay with us was excellent and you found your room to be exceptionally clean. The hot breakfast is a great way to start your day. There's a choice for everyone. I'm sorry that the gravy was not on the menu the morning you stayed. Hopefully we will be serving it on your next...

Beltsville, Maryland
Reviewed 1 week ago

This hotel is outstanding in every way. We were traveling and I was sick and needed a really comfortable place to stay for the night. We made reservations by sitting by the side of the road and figuring out how far we could go before I got totally exhausted. This was the place and we were so fortunate to find...

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Helpful?
Thank John O
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Its exciting to know what a great stay you had with us during your long exhausting travels. Thank you for the nice comments about our facility and staff. I am very sorry that you were not feeling well why you were staying with us but I am certainly glad that our staff and facility were able to make you comfortable....

Connecticut
Reviewed 2 weeks ago

We stayed at this Holiday Inn Express driving from Florida back home to Connecticut! Arriving after 13 hours on the road we were greeted by Monica! She was friendly, helpful and efficient. I had an issue with my membership number and Monica took care of getting it all settled without even being asked! The room was very clean, comfortable and...

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Helpful?
Thank chazleen
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

I am excited to know how well your stay was and that you will continue to stay at our property on your annual trip. Thank you for the nice comments about our front desk staff. I am certainly pleased that she was able to clear up any issues with your membership and make your check in experience efficient. Thank you...

Lancaster, PA
Reviewed 3 weeks ago

We stayed at the Salem VA Holiday Inn Express twice in the last 3 weeks as we traveled down to the FL panhandle and again on the way back. I always look for a Holiday Inn Express when we're traveling and we're never disappointed and Salem is no exception. The rooms are always very well designed for space while having...

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Helpful?
Thank Flanlgirl
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Its an honor to read all the nice things you had to say about our property as well as all the Holiday Inn Expresses you have stayed at. Consistency when traveling is a great deal to a guest. With our brand of hotels You know what to expect before you arrive at our properties. Here at the Holiday Inn Express...

Dallas, Texas
Reviewed 27 January 2017

I don't normally give 5 stars, but I was ready to for this Hotel. Everything was great. From the nice lady that checked me in to the room. Everything was perfect. Nice sized counter in the bathroom. Plenty of room in the bedroom and bath. Then I went down for Breakfast. NO SAUSAGE GRAVY!!!! Can't have breakfast without gravy. Sorry,...

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Helpful?
1Thank Don P
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us. Thank you for the nice comments about our facility and staff. I am very sorry that you did not get your sausage gravy at breakfast. It is an item that we offer but was not on our menu the morning you were checking out. I spoke with you...

Reviewed 24 January 2017

We stayed here for one night on Dec 31st while driving from NH to FL. It was inexpensive and clean. No complaints. The man working at the desk when we checked in was very nice and friendly. Comfortable for our family of 5. The breakfast was decent also, we were able to fill up before another day of driving. I...

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Helpful?
1Thank Travelfun0000
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We are delighted to know that your stay here at our property was accommodating for your travel needs and your stay was comfortable. Thank you for your nice comments. We appreciate your business and we hope to see you again on your next trip. Thank you, Sherry

Hendersonville, Tennessee
Reviewed 19 January 2017

The manager models care for customers. We feel like family. My husband and I stayed there two years ago. He fell outside. Staff members dashed out to help him. Renovation was in our room; manager reduced rate & moved us. Pride evident in breakfast in the quality and appearance of the food.

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Helpful?
1Thank Jane M
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us. I am very honored that you feel like family when staying with us. I cant tell you how important our guests are and we truly want each and every guest that stays with us to experience that same feeling. Thank you for the nice comments. We appreciate your...

North Charleston, South Carolina
Reviewed 1 January 2017 via mobile

My family and I make the trek from Charleston, SC each Christmas to see my husband's chain-smoking parents and his other family. This year we decided to stay at your hotel to avoid the chaos and to get a good night's rest. I am certainly glad we did. Your staff was very friendly and the hotel was absolutely spotless. I...

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Helpful?
1Thank Rholmansc
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us about your recent stay. We are certainly glad that you made the choice to stay with us this year during your holiday travels. Its nice to know how we made you and your family feel while staying at our property. Here at the Holiday Inn Express in Salem...

Williamsport, Pennsylvania
Reviewed 27 December 2016

This hotel has fresh carpet, wall paint and pictures. It is well kept, clean, and the desk help was very friendly and helpful! The breakfast bar was clean and the woman who serviced it was attentive and polite. Overall a great experience at a reasonable price.

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Helpful?
1Thank Ann H
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We are so excited that your stay with us was a great experience and you found our facility to be up to date, clean and well kept. Thank you for the nice comments. We appreciate your business and hope to have you stay with us again soon. Thank you,

Reviewed 27 November 2016 via mobile

The wife and I stayed there Saturday night November 26, 2016. We had a room with 2 queen beds. The room and bathroom were very nice and well maintained. A variety of 4 pillows are on each bed with varying degrees of firmness. A small Keurig coffee maker is in each room. For the most part we were very pleased...

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Helpful?
1Thank Ed K
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us about your recent stay. We are pleased to know that your stay with us was good and you were pleased with the accommodations we have to offer. I am very sorry for the issues you did speak of with the refrigerator and thermostat. I will assure you they...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Dr, Salem, VA 24153-3068
Region: United States > Virginia > Salem
Price Range: ₹ 6,218 - ₹ 9,949 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Salem
Hotel Style:
#4 Romantic Hotel in Salem
#4 Business Hotel in Salem
#4 Family Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Salem staff and other travellers.
2 questions
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Charleston, South Carolina

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Questions? Get answers from Holiday Inn Express Hotel & Suites Salem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like upper floors away from the elevator and ice machine.”
 of 5 bubbles 226JohnO226, 14 Mar 2017 | Read review
“I've never had a bad room but you will have a ton of extra space if you get a King bed instead of 2 Queens”
 of 5 bubbles Flanlgirl, 3 Mar 2017 | Read review
“We request a first floor room. Easier for my 86 year old husband. We return again and again. Love the good spirited staff.”
 of 5 bubbles I8472PFjanem, 19 Jan 2017 | Read review
“Corner room was very quiet.”
 of 5 bubbles cawmktg, 17 Oct 2016 | Read review
“Good stop over point when traveling”
 of 5 bubbles terryinal, 5 Jun 2016 | Read review
5 of 5