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All reviewspancake machineroom was cleanfirst floorroad noiseonly stayed one nightthe hotel staffsofa bedthe staff was friendly and helpfulthe breakfast areagreat place to stayfresh fruitbusiness tripwould definitely stay here againindoor poolmartinsvillecollegenj
Stopped on way north. Friendly staff at check-in. Clean quiet and comfortable room. Handy location to shopping and dining. Free wifi with good bandwidth. Good free breakfast including eggs and sausage.
We recently stayed here after another visit a few weeks earlier at the Holiday Inn in Salem, Va about 25 minutes away. This hotel really stood out against the other one, especially with cleanliness. I own a vacation rental firm, and the first thing I...More
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 2 February 2018
Thank you for being our guest at the Holiday Inn Express & Suites Rocky Mount and for taking time to write about your experience. We work hard to make every guest feel at home while they are with us and we are pleased to offer...More
We had a quick visit this weekend to Rocky Mount and stayed here for 2 nights. It was quiet, friendly, the breakfast was very good and the rooms were clean. I have no complaints and would easily stay here again. It did not get 5...More
Terrible customer service at this hotel! Tried to block rooms for a wedding and was told a price then they went back and doubled the price. Jared the manager is absolutely the rudest person I have ever dealt with. Save your money and book with...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 3 days ago
Thank you for taking the time to write your honest review.
I am sorry to learn that we were not able to provide you with the quality of service you deserved especially at the time you were inquiring about blocking rooms for the...More
Stayed here when touring properties at Smith Mountain Lake. VERY comfortable bed.
Staff is all about ensuring a pleasant experience.
Jared, the manager, is a rock star even though fairly new to this location.
Only glitch, which dropped to a 4 score, was room door...More
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 16 January 2018
Thank you for choosing to stay at the Holiday Inn Express & Suites Rocky Mount and for letting us know what you loved and what you didn't love. I'm pleased to hear that overall your stay was good. I appreciate you mentioning the areas where...More