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Hampton Inn & Suites Roanoke - Downtown

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27 Church Ave SE, Roanoke, VA 24011-2103
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Traveller (186)
Room & Suite (106)
Dining (18)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton Inn & Suites Roanoke - Downtown
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 37 hotels in Roanoke
Location
Cleanliness
Service
Value
This upscale, Pet-Friendly Hampton Inn & Suites in the heart of downtown Roanoke has everything for the business traveler and vacationer alike. Located just ten minutes from the airport in the beautiful Roanoke Valley, the hotel is situated atop a six story parking structure with sweeping views of the majestic Blue Ridge Mountains. Guest rooms and suites are beautifully decorated and equipped with a generous list of amenities including complimentary wireless access, the Hampton Hot Breakfast, along with the 24-hour coffee service, fitness room and business center. The hotel has over 1200 square feet of conference space to accommodate small to mid-sized meetings and events. Downtown Roanoke offers more than 60 restaurants with something to please every palate. Enjoy outdoor dining in the warmer months and Elmwood Park is right outside the hotel doors and host to the cities best festivals, concerts, and special events.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Car park
Wifi
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
719Reviews7Q+A69Room tips
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uncwgirl77 wrote a review Jul 2022
Raleigh, North Carolina78 contributions11 helpful votes
My experience at this Hampton Inn was just okay. I really liked the location. That was the best thing going for it. The size & design of the room were also very nice. I liked that. However, the room had a bad odor to it. I couldn't tell if it was from a dog that had stayed in the room previously, but it smelled like dirty dog or stinky feet. That was not particularly welcoming. The bathroom floor also hadn't been swept or mopped. There was lots of long, black hair all over it as well as navy blue string. I am a short haired blonde, so the hair definitely wasn't mine. One of the washcloths was dirty. The fridge was a little dirty, and the table on the balcony was sticky. The room definitely needed a deeper cleaning. I usually leave cash for housekeeping, but I didn't this time. I paid extra for a room with a balcony. I am not so sure that I would do that again. My balcony was over the parking garage with a view of the other side of the hotel. It was not worth paying extra for. Also, the hall of the 7th floor was very warm. There seemed to be some kind of air-conditioning issue. I needed to get a sticker for the parking ticket everytime I went out of the garage. That was kind of annoying, and I would think that a better system would be in place. I was going to mention these issues to Tosha when I was checking out, but she was on the phone, so she just collected my keys & waved good-bye.
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Review collected in partnership with Hampton
Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 3 weeks ago
We appreciate you taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. I'm so sorry that you didn't have a great experience at our property. I see that we were able to get in touch with you and refund you for 1 night under our Satisfaction Guarantee. Again, I sincerely apologize for the issues you had and hope you'll consider our property again the next time your travels bring you to the Roanoke area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa C wrote a review Aug 2021
2 contributions1 helpful vote
Hotel's Favourite
Stopped in Roanoke for 2 days on a girl's trip. The rooms were georgous, clean and great location. We were able to do so much close to the hotel and within walking distance. The front desk receptionist was amazing, she was very friendly and check in was a breeze. During check in we met a manager named Samantha she was very informative on local eats and places we should try out while staying. If in VA will go here again!
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 24 Aug 2021
Thanks so much for taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you had a great stay and that you enjoyed our great location in the heart of Downtown Roanoke. We appreciate your business and hope you'll stay with us again real soon. Thanks again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia M wrote a review Jun 2022
4 contributions
I had reserved a room well in advance. I, reserved a room with two queen size beds and a balcony. We have been Hilton Honors members for quite some time. When we arrived at the Hotel, we gave the person at the desk our confirmation number. She handed us our room cards, and off we went to our room.. We opened the door to the room, and this is where everything went wrong. Instead of 2 beds, there was just one, and no balcony. We went back to the lobby, with our stuff, and told Tasha this was not the room I had reserved. After, checkng her computer, she said, yes, I forgot to tell you we gave your room to someone else, WHAT??? Tasha, told us the Hamoton saves three room to give away. We were not , and never cancelled our reservaton. We were tired, hungry, and nw, extremely upset. We drove down from Central New York to pick up my sister, there. She said we would have to take the room she gave us. I, told her it only had one bed, and there were three of us. She apologized and said she was the only one working the desk, this particular, Saturday night. She said she would bring up a rollaway bed, when she had a chance! We should have left, but, it was late, by ths time. Tasha brought up the rollaway bed, put the sheets on it, and proceeded to say I just it was their best quality matress.. I, just, laughed.. In the morning, when I turned in the room cards, I asked the girl at the desk about their policy of giving reserved rooms away before the guets arrive. She looked quite hungover, and asked me to rephrase the question. Are you kidding me?? I said, again, what is the Hamptons policy for giving a room away. Shelooked at me and said have a nice day!
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Date of stay: June 2022
Value
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Room Tip: Make sure they haven't given away the room you reserved.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 30 Jun 2022
Thank you for taking the time to let us know about your recent stay at the Hampton Inn and Suites Roanoke Downtown. I sincerely apologize for the issues you had with your reserved room type. We do not hold any rooms to give away. Sometimes we do have maintenance issues or a guests decides to stay an extra day which can make our inventory out of balance. Again, I sincerely apologize for the inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DuvFam wrote a review May 2022
Atlanta, Georgia24 contributions1 helpful vote
The good: The staff was welcoming and friendly. We chose this hotel for its location and walkability to downtown restaurants, etc. Parking was convenient, although confusing. We validated daily at front desk but were still charged $8 per day. The not so good: The expensive rate: ($300 per night) and we are Honors member and AAA for a regular King room with no views was not equivalent to the value received. We found out this rate was due due to two local college graduations and Mother's Day. For that rate we didn't expect unclean bathrooms, especially floors and discolored grout, elevator issues that left guests who got off the floor after us stuck inside for several minutes. The parking lot view and stained furniture was also a negative. Room 748 had a loud swarming noise that would only stop if door was opened or if you stuffed a towel along bottom of door. Sadly the hotel is aware of this yet put us in this room anyway without mention, so our first night was sleepless. The second night starting around 11:30 PM, there were very loud banging and scraping noises that woke us. Our son in room 744 could hear this loud banging too. Maybe they were working on the broken elevator? Not planning to stay here on future visits to Roanoke.
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Date of stay: May 2022
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Room Tip: Do not let the hotel put you in room 748 unless the issue with the door is resolved if you would...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 16 May 2022
We appreciate you taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. I do apologize the you did not have a great experience at our property. We do make every attempt to ensure that all of our guests have a great stay. We do appreciate your business and hope you'll give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dstew7003 wrote a review Apr 2022
Winston Salem, North Carolina638 contributions68 helpful votes
A great hotel, great location downtown, just a few minutes walk to the city market and a convenient parking garage. Great staff at the front desk and the breakfast room. I would recommend this hotel for a stay in downtown Roanoke.
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Review collected in partnership with Hampton
Date of stay: April 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 2 May 2022
Thanks so much for taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our great location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vicki A wrote a review Mar 2022
Brunswick, Md.1353 contributions450 helpful votes
We had a great stay at this location. Centrally located which was great for our needs. Great,, friendly staff ready to give a pleasant greeting or answer questions we had. The room was gorgeous and the view excellent. We were in room 821.
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Date of stay: March 2022
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Room Tip: top floor with nice views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 1 Apr 2022
Thanks so much for taking the time to let us know about your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are happy to hear that you enjoyed your stay with us. We appreciate your business and we hope to see you again real soon. Thanks again for the great review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nappturalbeauty1913 wrote a review Mar 2022
134 contributions47 helpful votes
This is a great location to be close to downtown. Walkable. Clean hotel. Friendly and responsive staff. Good breakfast. I would definitely stay here again. My family loved the hotel and all of the attractions that are nearby.
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Review collected in partnership with Hampton
Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 25 Mar 2022
We really appreciate you taking the time to let us know about your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again for the great review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trish H wrote a review Jan 2022
Centreville, Maryland, United States13 contributions4 helpful votes
Convenient location, short walking distance to local shopping , restaurants and museums. Very friendly staff. Clean rooms, comfy beds. Great views of the city and mountains too. We've stayed here twice.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 11 Jan 2022
Thanks so much for taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catherine W wrote a review Dec 2021
Larchmont, New York20 contributions7 helpful votes
Usually our stays at this chain are fine. Rooms always super clean. Maybe it’s the long pandemic and workers shortage. The grouting in bath was brown in spots. The room was not well vacuumed. Same great beds, nice staff and perfect mattress and pillows. This hotel has a great location right in the historic part of town.
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Review collected in partnership with Hampton
Date of stay: December 2021
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 27 Dec 2021
Thanks so much for taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. I sincerely apologize that we didn't meet your usual expectations. We do appreciate your feedback and will address your issues with our management team. We thank you for choosing our property and hope you'll give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sal_Paradise767 wrote a review Nov 2021
Durham, North Carolina5484 contributions714 helpful votes
+1
Stay Report - 11/20 to 11/21 Location: The hotel is indeed located in Downtown Roanoke on the corner of Church and Market Streets.  You can walk to a lot of downtown restaurants and bars and the area around the hotel is actually very pleasant though it gets a little seedy if you go a few blocks west.  It's also an easy 0.4 mile walk to the Roanoke Amtrak Station and about a 15 minute drive to ROA Airport. Hotel: The hotel is a bit oddly designed.  There's a lobby on the first floor with some meeting space, a fitness center, two computer business center, breakfast area and snack shop, then floors 2-5 are a parking garage.  The rooms are located on 6-9.  Thankfully there were no issues with elevator waits and all the common areas are really nice. Check In: A friendly agent thanked me for being Diamond, offered me snack items and gave me the layout of the hotel.  All employees I dealt with here were very friendly. Room: This is what I call the Courtyard style of room as the bed is perpendicular to the wall facing the window.  I will say that there was a lot of dead space in the room and I would have appreciated a couch or a chair or similar.  The Wifi did work well and there were outlets next to the bed along with a really good sized bathroom Breakfast: Full hot breakfast with biscuits and gravy, sausage, scrambled eggs, waffle maker and the usual cold items. Overall a very good downtown option for the city.  I'd be back. 
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Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown
Responded 23 Nov 2021
We really appreciate you taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to you next visit. Thanks again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$150 - $234 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaRoanoke
NUMBER OF ROOMS
127
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Frequently Asked Questions about Hampton Inn & Suites Roanoke - Downtown
Which popular attractions are close to Hampton Inn & Suites Roanoke - Downtown?
Nearby attractions include O. Winston Link Museum (0.4 km), Roanoke Pinball Museum (0.2 km), and Taubman Museum of Art (0.3 km).
What are some of the property amenities at Hampton Inn & Suites Roanoke - Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Hampton Inn & Suites Roanoke - Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn & Suites Roanoke - Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hampton Inn & Suites Roanoke - Downtown?
Conveniently located restaurants include Bread Craft, Jack Brown's Beer & Burger Joint, and Cedars Lebanese Restaurant.
Are there opportunities to exercise at Hampton Inn & Suites Roanoke - Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Hampton Inn & Suites Roanoke - Downtown located near the city centre?
Yes, it is 0.4 km away from the centre of Roanoke.
Are any cleaning services offered at Hampton Inn & Suites Roanoke - Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton Inn & Suites Roanoke - Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn & Suites Roanoke - Downtown?
Many travellers enjoy visiting St. Andrew's Roman Catholic Church (0.9 km).
Does Hampton Inn & Suites Roanoke - Downtown have any great views?
Yes, guests often enjoy the mountain view available here.