Usually we stay at Best Western facilities when traveling. This Best Western was clean with comfortable bed and a fantastic leisure chair and ottoman in the room. The bathroom was small, but not a problem for one night. The breakfast was typical, except that the only bread option was biscuits. Bread with a toaster would have been nice. The best thing about this Best Western is the staff. Elizabeth greeted us with a smile when we checked in and was very friendly and helpful. Whenever we saw a staff person in the hallway or lobby, they smiled and spoke which was very nice.
I have read some negative reviews about this inn. I would like to say I feel that this Best Western Plus is comparable to most of the many other ones I’ve stayed at. For the price guests are paying and for what we get, I wish they would not complain. The people working there, including the manager, were very hospitable. I know very well how hard these people must work while the management has difficulty getting employees to help them. I applaud the staff for making it work for all of us guests. Without them, there would be no available rooms to stay in. There would not have been the wonderful breakfast they served us. I liked the indoor pool. It was nice and warm. Many hotel pools are cold. What would have made it great would have been a hot tub, but we were very happy with the pool. The inn seemed to be fairly well maintained. The room was pleasant and comfortable. The inn is in a great location. I would not hesitate to stay at this inn again.…
Pleasant front desk staff, comfortable beds with lots of pillows, quiet (no road noise), good coffee, hot breakfast. Indoor pool. We used a hotel coupon that we picked up at the Welcome Center when we crossed the state line and saved almost $40!
Roanoke Leisure Trip. Easy check in. Friendly staff. Convenient location close to shopping and restaurants. Clean and comfy rooms. Excellent pet walking area with designated rooms. Hopefully a someday the hotel will remodel and replace the carpet when th laminate, vinyls and or tile flooring. So much more sanitary and cleaner. Breakfast is the usual and what you expect. Setup looked appealing and was good.
The rate at this hotel was good but there were issues with unhelpful staff and equipment not working or dirty. The breakfast provided was minimal and didn't include items they said the had on the sheet they handed out when checking in. No issues with WIFI. The location had several restaurants close by which was nice.
I have a friend who is a big fan of Best Western Hotels so I decided to give them a try. I used to use a different chain but their prices have forced me to look elsewhere. I have been happy with the cost and quality of the Best Western Hotels I have been staying in. This location was no exception. My room was clean and comfortable, I was offered a room on the first floor and the lady working the check in desk was friendly and efficient. My question is this: is Best Western doing away with in room phones? I ask because I did have a question for the front desk but found the phone in the room was dead. After not being able to reach the front desk with my cell, I got up, got dressed and walked out there. It turns out the lady was checking some one in and did not want to interrupt the process. To be fair, I did not leave a message for her to call me back. Last night I stayed in a different Best Western. When I checked the phone, I found it also did not work. So are in room phones at hotels going the same way as pay phones? Just wondering if others have experienced this. Otherwise, I did have an excellent experience at this Best Western and have reservations to return in a couple of weeks.…
We stayed here to break up our long drive. It was great for a quick one night stay and we would stay here again, if needed. The service was great and the breakfast was good. The indoor pool was great, as well. The rooms could use a little bit of updating / general maintence but were clean.
We had stayed at various Best Western Plus’ before in the U.S. and Canada with equally great outcomes and this one in Roanoke, Va was no different. Competitive price, clean, attractive room, good breakfast selection, satisfactory internet, very pleasant responsive staff
We were exploring the area, and this turned out to be a handy location. Convenient to restaurants and highway to get out and explore Roanoke. The breakfast was okay, nothing super special, the basics of what you come to expect from breakfast included rates. The room was clean and properly appointed with soap/shampoo and hair dryer. The internet did not work for us, even after double checking the password...not sure why. Had no problems at next hotel. We would stay again if ever in the area.
As much as I’d love to keep this place a secret just for me I definitely recommend this place ! Perfect for me ! Awesome staff! Ideal experience! Thank you ! I will definitely be back again atleast to another BW