The staff here has been great. Lu was very professional, helpful, and has a wonderful refreshing attitude. I enjoyed talking to her and some of the other staff. Also, even though I didn’t get their names the electrical engineer, two cleaning ladies on the 2nd floor, and also both shuttle drivers (An older gentleman and Rebecca) were also very professional and friendly. They all gave great info about Roanoke and things to do. If in Roanoke again I will definitely stay here. Thank you so much to the staff for making it a great stay!
We arrived with 3 kids for a room with 3 “ beds” one of which was a sofa bed. Returning to the room at 10 pm after dinner, we discovered that the sofa had no sheets. There were no sheets , blankets, or pillows in the closet. A call to the front desk ensued. We were promised that someone would bring them up. Half an hour later my husband went down to the desk and was told that the person was on his way with the bedding. Our 6 year old is now asleep on a bare mattress. An hour later, no bedding and the person at the front desk wouldn’t answer the phone. The bedding never arrived. Not what I expect of a decent hotel!
The staff were very nice and the room was spacious. It also smelled great. The lovely people at the reception also helped me with my breakfast problem where I had to leave before the hotel started officially serving breakfast and I got something to eat on the way. I am very grateful to them!
The hotel was very nice! The room was big and had everything essential in it. The people made the experience even better - they went out of their way to help us! The only thing is that the location could be a bit better - it was hard to find a restaurant that was in walking distance, but the hotel has excellent recommendations.
Room was not very clean and air conditioning was extremely loud and rattling. There was a random 2x4 under the cushions of the couch? Ceiling had water damage that was poorly repaired, light at room entrance was burned out and half of the outlets didn’t work.
This property clean and reliable like most SpringHill Suites. It’s perfect for a small family since there’s enough room for everyone in a suite. That said, I was unimpressed with the customer service I received here. No one was rude. However, there were three frustrating things that happened that colored my experience. As a result, I’m mentioning all three here in the hopes that management will work on these things for future guests: 1) I couldn’t get the mobile key upon doing a check in on the Marriott App. Once I chatted with the hotel, they told me I’d have to come to the front desk to check in since I was using points. I asked why when I got there since I used points they previous week at a Residence Inn in Blacksburg (Great experience! I’d stay there again.) and the person at the desk seemed to think that was impossible. Not so, but it wasn’t worth a back-and-forth argument. 2) I asked the breakfast attendant if there were gluten-free items (eg, muffins, bagels, bread) for me to eat. Rather than just saying no & apologizing for the inconvenience, I heard her tell me about the supply chain issues with other items she needs at the buffet. While I sympathize with her frustration, I was annoyed they I had few breakfast options due to my dietary issue. 3) Housekeeping knocked on our door, 20 minutes prior to checkout time, despite having a do not disturb sign on the doorknob. I reported this to the front desk upon checkout and he said it shouldn’t have happened. I was unimpressed with this property because of these things. Hope the hotel helps its staff work on these things.…
Great amenities and wonderful staff. Very clean and in a good location. The food was fresh and well stocked. The pool was clean. The bar was centrally located in the long and well stocked. Rooms were very comfortable.
Overall, it was a very good experience. Comfortable bed, helpful staff. Love the free shuttle around town! Sad that the alarm on the bedside clock had not been turned off (nor the time set to reflect daylight savings change), so we were awakened at 3:30. There were no trashcan liners and the trashcans had not been returned to their places, but otherwise all was clean and in good order. Breakfast was a reasonable selection and well stocked. I would definitely stay there again.
Clean, modern, comfortable but the best thing about this place is it's people. Front desk clerk named Lou went the extra mile. I'll stay at any hotel where this gal is part of the team . She singlehandedly made the Springhill Suites my new favorite hotel in the Roanoke Valley.
One of the best places to stay in the area. Would never stay elsewhere. Friendly service, clean rooms and the breakfast is great!!!!! Don't hesitate to make your reservation here! You will not regret it !!!!!!