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301 Reserve Ave SW, Roanoke, VA 24016
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (131)
Room & Suite (47)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites by Marriott Roanoke
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 37 hotels in Roanoke
Location
Cleanliness
Service
Value
Modern and family-friendly, SpringHill Suites Roanoke offers a relaxing stay near Black Dog Salvage. The hotel features complimentary Wi-Fi, on-site dining, a fitness center, indoor pool and stylish accommodations with West Elm furniture.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Car park
Wifi
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Iron
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
Hotel links
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Location

Full view
41Car recommended
Grade: 41 out of 100
34Restaurantswithin 1 km
2Attractionswithin 1 km
885Reviews11Q+A100Room tips
Traveller rating
  • 558
  • 231
  • 62
  • 19
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Popular mentions
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Most Recent
JaQuisha F wrote a review Jul 2022
1 contribution
The staff here has been great. Lu was very professional, helpful, and has a wonderful refreshing attitude. I enjoyed talking to her and some of the other staff. Also, even though I didn’t get their names the electrical engineer, two cleaning ladies on the 2nd floor, and also both shuttle drivers (An older gentleman and Rebecca) were also very professional and friendly. They all gave great info about Roanoke and things to do. If in Roanoke again I will definitely stay here. Thank you so much to the staff for making it a great stay!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 1 week ago
Dear jaqf2022, Thank you for staying with us and for your kind review. It is great to see the positive impact Lu, Rebecca and the rest of our staff you mentioned made on your experience. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to share your feedback with all of our staff as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Warm regards, Ari H. AGM
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I2194MLwilliamr wrote a review Jul 2022
Takoma Park, Maryland3 contributions3 helpful votes
We arrived with 3 kids for a room with 3 “ beds” one of which was a sofa bed. Returning to the room at 10 pm after dinner, we discovered that the sofa had no sheets. There were no sheets , blankets, or pillows in the closet. A call to the front desk ensued. We were promised that someone would bring them up. Half an hour later my husband went down to the desk and was told that the person was on his way with the bedding. Our 6 year old is now asleep on a bare mattress. An hour later, no bedding and the person at the front desk wouldn’t answer the phone. The bedding never arrived. Not what I expect of a decent hotel!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 1 week ago
Dear 12194MLwilliammr, Thank you for taking the time to let us know about your experience while staying with us. Your whole experience with the bedding is definitely below our standards. I understand how upset you must have been! Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Housekeeping and Front Desk teams to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. Thank you for staying with us and I hope you give us another chance to provide you with the service you deserve in the future. Warm regards, Ari H. AGM
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triin h wrote a review Jul 2022
Tartu, Estonia4 contributions1 helpful vote
The staff were very nice and the room was spacious. It also smelled great. The lovely people at the reception also helped me with my breakfast problem where I had to leave before the hotel started officially serving breakfast and I got something to eat on the way. I am very grateful to them!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 2 weeks ago
Dear triinharak, Thank you for the great review of our hotel! I'm especially glad to see that our staff were able to help you with breakfast before breakfast started early in the morning. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. I will share your comments with the entire hotel team as critical way of understanding how continue to deliver exceptional service to guests like you. Thank you again for taking the time to share your feedback. We appreciate you choosing to stay with us and I hope to welcome you back in the near future. Best regards, Ari H. AGM
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Laura J wrote a review Jul 2022
1 contribution
The hotel was very nice! The room was big and had everything essential in it. The people made the experience even better - they went out of their way to help us! The only thing is that the location could be a bit better - it was hard to find a restaurant that was in walking distance, but the hotel has excellent recommendations.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 2 weeks ago
Dear laurajU9894JZ, We are delighted to have been your chosen hotel during your recent stay in Roanoke. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. I'm very glad to see your overall experience at our hotel was a positive one. Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. I'm sorry about the inconvenience of not having many restaurants within walking distance. However, our complementary shuttle service can assist our guests from 8am to 11pm. Thank you again for providing us your valuable feedback. I hope you choose to stay with us in the future as well. Warm regards, Ari H. AGM
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dart141 wrote a review Jul 2022
Avon, Ohio1 contribution
Room was not very clean and air conditioning was extremely loud and rattling. There was a random 2x4 under the cushions of the couch? Ceiling had water damage that was poorly repaired, light at room entrance was burned out and half of the outlets didn’t work.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 4 weeks ago
Dear dart141, Thank you so much for staying with us and for taking the time to review your stay. I am very sorry to hear that your stay at the hotel was not up to par. We appreciate you for bringing these issues to our attention. I have shared your commends with our Housekeeping and Maintenance leadership teams in order to attend to these issues immediately. Thank you again for choosing to stay with us. I hope you give us another chance to better serve you in the future. Best regards, Ari H. AGM
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shootingstarbeauty wrote a review Jul 2022
Lancaster, Pennsylvania230 contributions43 helpful votes
This property clean and reliable like most SpringHill Suites. It’s perfect for a small family since there’s enough room for everyone in a suite. That said, I was unimpressed with the customer service I received here. No one was rude. However, there were three frustrating things that happened that colored my experience. As a result, I’m mentioning all three here in the hopes that management will work on these things for future guests: 1) I couldn’t get the mobile key upon doing a check in on the Marriott App. Once I chatted with the hotel, they told me I’d have to come to the front desk to check in since I was using points. I asked why when I got there since I used points they previous week at a Residence Inn in Blacksburg (Great experience! I’d stay there again.) and the person at the desk seemed to think that was impossible. Not so, but it wasn’t worth a back-and-forth argument. 2) I asked the breakfast attendant if there were gluten-free items (eg, muffins, bagels, bread) for me to eat. Rather than just saying no & apologizing for the inconvenience, I heard her tell me about the supply chain issues with other items she needs at the buffet. While I sympathize with her frustration, I was annoyed they I had few breakfast options due to my dietary issue. 3) Housekeeping knocked on our door, 20 minutes prior to checkout time, despite having a do not disturb sign on the doorknob. I reported this to the front desk upon checkout and he said it shouldn’t have happened. I was unimpressed with this property because of these things. Hope the hotel helps its staff work on these things.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 4 weeks ago
Dear shootingstarbeauty, I recognize your time is valuable and appreciate the feedback you have provided. Providing a great service to our valuable guests is not negotiable. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure these issues will not be repeated. I hope you choose to stay with us again, whenever your travels bring you back to the area. Warm regards, Ari H. AGM
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GeriTrujillo wrote a review Jul 2022
Grand Junction, Colorado
Great amenities and wonderful staff. Very clean and in a good location. The food was fresh and well stocked. The pool was clean. The bar was centrally located in the long and well stocked. Rooms were very comfortable.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 4 Jul 2022
Dear GeriTrujillo, Thank you so much for staying with us. We appreciate the perfect rating and the positive commends. I'm sure all of our staff enjoyed having in our hotel as much as you enjoyed staying with us. Please do not hesitate to reach out to us if we could of any further assistance. Warm regards, Ari H. AGM
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luvin2go wrote a review Jun 2022
Durham, North Carolina209 contributions77 helpful votes
Overall, it was a very good experience. Comfortable bed, helpful staff. Love the free shuttle around town! Sad that the alarm on the bedside clock had not been turned off (nor the time set to reflect daylight savings change), so we were awakened at 3:30. There were no trashcan liners and the trashcans had not been returned to their places, but otherwise all was clean and in good order. Breakfast was a reasonable selection and well stocked. I would definitely stay there again.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 4 Jul 2022
Dear luvin2go, We appreciate your business and value your honest feedback. I'm glad to see that you enjoyed our breakfast, the shuttle service and especially the service you received from our staff. It's always very encouraging positive commends about our staff. I'm also very excited to see that you would be choosing to stay with us in the future as well! However, I do apologize about the issue with the alarm clock and the trashcans. I have shared your feedback with our housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. Thank you again for taking the time to review your stay with us. We are looking forward to your next visit! Best regards, Ari H. AGM
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TLScruggs wrote a review Jun 2022
1 contribution
Clean, modern, comfortable but the best thing about this place is it's people. Front desk clerk named Lou went the extra mile. I'll stay at any hotel where this gal is part of the team . She singlehandedly made the Springhill Suites my new favorite hotel in the Roanoke Valley.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 28 Jun 2022
Dear TLScruggs, Thank you so much for your positive feedback! I am very pleased to hear that our staff made your stay pleasant. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let especially Lu know that she made an impact during your stay. Thank you again for staying with us and I hope to welcome you back in the near future. Warm regards, Ari H. AGM
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Starz E wrote a review Jun 2022
1 contribution
One of the best places to stay in the area. Would never stay elsewhere. Friendly service, clean rooms and the breakfast is great!!!!! Don't hesitate to make your reservation here! You will not regret it !!!!!!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ari Herodotou, Guest Services / Front Office at SpringHill Suites by Marriott Roanoke
Responded 28 Jun 2022
Dear Starzelsewhere, It gives a great joy reading your review about your recent stay in our hotel. Thank you for your kind words, for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to your next visit! Warm regards, Ari H. AGM
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PRICE RANGE
$112 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cambria suites roanoke hotel roanoke
LOCATION
United StatesVirginiaRoanoke
NUMBER OF ROOMS
127
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Frequently Asked Questions about SpringHill Suites by Marriott Roanoke
Which popular attractions are close to SpringHill Suites by Marriott Roanoke?
Nearby attractions include Wool Workshop (0.8 km), River's Edge Sports Complex (0.4 km), and Smith Park (1.2 km).
What are some of the property amenities at SpringHill Suites by Marriott Roanoke?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites by Marriott Roanoke?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SpringHill Suites by Marriott Roanoke?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at SpringHill Suites by Marriott Roanoke?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to SpringHill Suites by Marriott Roanoke?
Conveniently located restaurants include Mission Bbq, The River and Rail, and Evie's Bistro and Bakery.
Are there opportunities to exercise at SpringHill Suites by Marriott Roanoke?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does SpringHill Suites by Marriott Roanoke have an airport shuttle?
Yes, SpringHill Suites by Marriott Roanoke offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does SpringHill Suites by Marriott Roanoke have airport transportation?
Yes, SpringHill Suites by Marriott Roanoke offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SpringHill Suites by Marriott Roanoke?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott Roanoke offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.