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Candlewood Suites Roanoke Airport, an IHG Hotel

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3315 Ordway Drive, Roanoke, VA 24017
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Traveller (33)
Dining (15)
Room & Suite (3)

About

#19 of 36 hotels in Roanoke
Location
Cleanliness
Service
Value
Nestled within sight of the Blue Ridge Mountains, the Holiday Inn Valley View is a pet-friendly hotel that offers easy access to the Roanoke Valley. With our close proximity to business and attractions, our hotel is the ideal choice for any traveler. The hotel is located just a few miles off Interstate 81 and convenient to the Roanoke Blacksburg Regional Airport, Downtown Roanoke, and many businesses located in the Roanoke Valley. Virginia Tech, Hollins University & Roanoke College are just a few of the colleges & universities located near RoanokeOur comp hotel shuttle makes trips to & from the airport. For the outdoorsman, the Blue Ridge Parkway is just a short drive from the hotel and offers miles of hiking trails and breathtaking views . For our corporate travelers, our hotel provides comfort and convenience for optimal productivity, including complimentary Wi-Fi. With over 11,000 sf of meeting space, it is perfect for those large or small groups.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Restaurant
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Hindi
82Reviews0Q+A8Room tips
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sactokw wrote a review Oct 2022
Northern Cal922 contributions227 helpful votes
Stayed 1 week for work as a Diamond member. The Candlewood Suite and the Holiday Inn are really just share one hotel. The front desk people are new and had difficulty with the computer and didn’t seem to know much about the amenities and benefits of different IHG status level. The hotel seems to be undergoing renovation and looks fairly new. PROS: Fairly big suite with nice kitchen (large fridge and microwave), new looking and clean room, fairly quiet, strong toilet, nice hot breakfast at the restaurant/bar (comp for Diamond member). CONS: very weak shower water pressure, terrible toilet paper, was not rewarded Green bonus points for not using housekeeping. Overall, more good than bad, but they really need to do something about the shower water pressure.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 31 Oct 2022
Hi sactokw, Thank you for taking the time to share your review and experience. We are glad to know you found us a clean place to stay and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
529laurieb wrote a review Dec 2021
Englewood, Florida41 contributions10 helpful votes
We go a little out of our way to stay at this hotel when traveling. The hotel is clean and the staff is amazing! A big shout out to Brian in the Restaurant and Victoria that checked us in and out the next day. Brian always remembers us no matter how much time has passed. He is so friendly and accommodating. Makes the end of that long trip so relaxing. And the food is fantastic. Victoria was very accommodating, finding us the perfect room since my husband has difficulty walking. I cannot say enough about this place!
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Date of stay: October 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
Hi 529laurieb, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with Brian, Victoria and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
daman1074 wrote a review Nov 2021
Saluda, North Carolina50 contributions14 helpful votes
My wife and I had booked a stay for Sunday 11/21 and Monday 11/22. We arrived to find the facility wasn't very clean, dirty and garbage in a number of areas. The room itself was reasonably clean, except for in the bathroom it appeared that someone had spilled a liquid on the wall next to the shower and it hadn't been fully cleaned. The room was in the fourth floor, with the window above the lobby. Sunday's stay was ok, reasonably uneventful. Monday, we had been out in Roanoke and returned to the room about 5 P.M. There was very loud construction noise, drilling, hammering in close proximity to our room. We ignored the noise for about 45 minutes and then contacted the front desk. The person who answered the phone said that there had been three other complaints and security was going up to advise them to stop. The noise continued for an additional 45 minutes. During our entire stay, there were a number of children present in the lobby. By the appearance, they were children of a hotel employee. There was also a dog present on Monday afternoon/evening. The children made a great deal of noise, screaming, hollering and crying. This was happening up until right at 11 P.M. Tuesday morning at 7 A.M. the construction noise began again. Hammering, drilling and cutting of metal. This noise woke my wife and I up, and prevented us from sleeping. We gathered our things and went to check out. My wife spoke to who we believe was the person in charge to reiterate our problem with the noise. The woman that she spoke to initially lied and said that she wasn't aware that there was construction noise happening. In the next breath, she said that the were converting part of the hotel into an extended stay facility, she apologized, not seeming very sincere. We were not notified upon booking the room that there was construction happening, there were not any notices posted in the lobby and nothing was mentioned by the clerk at check in that there could be construction noise. A complete waste of money! We contacted the hotel and Holiday Inn Corporate with zero satisfaction. Stay away!
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
daman1074, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We want to apologize for the noises that disturb your rest, All front desk clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you'll return and let us show you a far better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Milford_PaMooseman wrote a review Oct 2021
Dingmans Ferry, Pennsylvania476 contributions272 helpful votes
As a long term reward member I don’t normally give a negative review but Saturday nights stay was a disaster! The Notre Dame football team stayed here prior to their Virginia Game. They didn’t check out till 3PM. After a six and a half hour drive from Georgia I arrived with my wife and son with his family. We arrived at 5:30PM and were told that the two rooms we booked were not ready because they only had nine housekeepers. We were number six on the list for available rooms! We said we would go to dinner and come back. At 9:00PM only one room was available and my wife and I had to wait till 9:30PM to get into our room. Barbara at the front desk was wonderful but couldn’t offer us any compensation for our wait. I think we should have been given some type of compensation for our wait. After waiting over four hours for a room we should have been given a free breakfast instead of having to pay $24. On the positive side the staff was wonderful and the room was clean! I will never stay here during football season again!
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 26 Oct 2021
Hello Milford_PaMooseman, Thank you for your stay and for taking the time to write us a review. I'm sorry for the letdown with your stay due to the problems encountered with the room not readily available at check-in time. I appreciate your time to let us know about your experience. Trust that I have made the hotel management aware of your comments and I'm certain that appropriate steps will be taken so this doesn't happen again. On the upside, I'm glad that you're pleased with the room cleanliness and that you found the service provided by our staff friendly. I hope you will give us another try, the next time you're in the area! Many thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce V wrote a review Aug 2021
Carle Place, New York672 contributions121 helpful votes
I read all the negative reviews, my take is this was a nice place to stay. Room was large and clean, tv refrigerator, microwave coffeemaker and iron. Beds were very comfortable. Hotel from desk person Victoria was Pleasant and accommodating and always had a smile. I would definitely return.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
587brucev, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with Victoria and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer P wrote a review Jul 2021
8 contributions4 helpful votes
+1
We stayed here last year and it was awesome so we booked a room without hesitation this year, BIG mistake. If it had not been so late when we arrived we would not have stayed here. No toilet paper in the bathroom. The bathroom floor is sticky and has trash on it. There are no towels or wash clothes in the room. We went down to the front desk twice, once for toilet paper and the second time for towels. The man working the desk told us he would bring some towels when he was finished with the guest checking in behind us! He never brought them when we went back to get towels, he told us he did not have a key to get towels and handed us a bunch of hand towels and one washcloth. He told us that they thought someone was stealing towels! The bathroom mirror was dirty. The sheets on the bed are stained. No trash can is in the bathroom. This place is awful. Stay anywhere else but here. Do not water your money. I am so upset about this that I can not even sleep. Holiday Inn you may have lost a customer after this visit and the one last year to Ocean City, MD. TRASH HOLE
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
Jennifer P, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We are sorry about the towels, they are always available at the front desk while our limited Housekeeping plans are in effect you can ask for additional there. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler160893 wrote a review Jun 2021
Richmond, Virginia6 contributions7 helpful votes
My family was in town for a few days to visit local colleges/universities. Hotel was wonderful. Perfect location. Easy to access the numerous surrounding colleges. Price was exceptional for such a nice hotel. The front desk were courteous and professional. The room was huge! Plenty of space to spread out and not feel confined that so many other hotels. My daughter loved the huge TV! I was able to get a workout in and relax by the pool. Both had a feeling like I was at a resort. The fitness room was one of the better equipped rooms I have seen in a hotel. The best thing about this hotel that is has it's own restaurant and bar. Something most hotels no longer have. It was perfect to not have to leave the hotel to get a bite to eat or to enjoy some adult beverages. Our last day, I requested to stay a bit longer in the am and the front desk was very accommodating. Would definitely suggest this to any families who may be visiting the area!
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Date of stay: June 2021
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Room Tip: top floor room offers scenic views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
Traveler160893, A big thank you for leaving your five-star rating of our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurie B wrote a review Jun 2021
12 contributions21 helpful votes
This is our second time we have stayed here. This stay was amazing from the time we checked in to checking out the next day. Check in: Jaime was amazing, so accommodating, friendly and professional! Restaurant/Bar: Barry made our trip! So upbeat, accommodating and funny. The food was great and it was so relaxing after a long trip. Check out: It was easy and fast. Room: The room was clean and comfortable. We will definitely be coming back.
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Date of stay: June 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
lauriebN7200KP, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Verne K wrote a review Jun 2021
Silver Spring, Maryland377 contributions148 helpful votes
Full service means you have to pay for breakfast. However, the restaurant serves a decent dinner, great after a long trip with no other restaurants nearby. No tub, just a shower. Indoor pool but no jacuzzi. Comfortable beds, quiet, clean room.
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Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager, General Manager at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 20 Feb 2022
Verne K, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
george b wrote a review May 2021
Fort Myers, Florida223 contributions79 helpful votes
We travel from Maine to Florida every year and this hotel will be on my must stay list. Everyone that we were in contact with could not have been nicer. The rooms were very modern, with big nice bathrooms, and micro waves, and refrigerators. After driving all day, we ate in their restaurant / pub and both meals were excellent. I had the rib eye for $22.00 and it great and my wife had a chicken dish that was very tasty. It also had pretty easy access to 81. I stay again this Fall.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vicki Daulton, Owner at Candlewood Suites Roanoke Airport, an IHG Hotel
Responded 18 Jun 2021
Thank you for your review! We do appreciate you & look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$100 - $143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn roanoke valley view hotel roanoke, roanoke holiday inn
FORMERLY KNOWN AS
Holiday Inn Roanoke Airport-Conference Ctr, an IHG Hotel
LOCATION
United StatesVirginiaRoanoke
NUMBER OF ROOMS
153
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CANDLEWOOD SUITES ROANOKE AIRPORT, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Candlewood Suites Roanoke Airport, an IHG Hotel
Which popular attractions are close to Candlewood Suites Roanoke Airport, an IHG Hotel?
Nearby attractions include O. Winston Link Museum (5.5 km), Black Dog Salvage (4.9 km), and Virginia Museum of Transportation (5.1 km).
What are some of the property amenities at Candlewood Suites Roanoke Airport, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Candlewood Suites Roanoke Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Candlewood Suites Roanoke Airport, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Roanoke Airport, an IHG Hotel?
Conveniently located restaurants include Hollywood's Restaurant & Bakery, The Regency Room, and Bread Craft.
Are there opportunities to exercise at Candlewood Suites Roanoke Airport, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Candlewood Suites Roanoke Airport, an IHG Hotel have an airport shuttle?
Yes, Candlewood Suites Roanoke Airport, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Candlewood Suites Roanoke Airport, an IHG Hotel have airport transportation?
Yes, Candlewood Suites Roanoke Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Candlewood Suites Roanoke Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Roanoke Airport, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Roanoke Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.