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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
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Overview
  • Excellent37%
  • Very good31%
  • Average15%
  • Poor9%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (833)
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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221 - 225 of 829 reviews
Reviewed 2 June 2016

Let,s just say i was not impressed.This was our second time staying , both times booked on priceline. Both times got a third floor room which i am guessing is only for third party booking companies , you don't really save that much money but...More

Thank cameron226481
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 3 June 2016

Dear cameron226481, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 25 May 2016

One of my BFF(s) was graduating with her doctorate degree and Roanoke was the best location given the scarcity of rooms in Charlottesville. Having said that, I will provide my objective review below: Location: The hotel is situated right off the main freeway and down...More

Thank Chasing_The_Globe
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 26 May 2016

Dear Chasing_The_Globe, Thank you for your review and for choosing us for your accommodations. I am thrilled you enjoyed your stay and had a great experience. I will be sharing your review with our staff and hope that if your travels bring you back to...More

Reviewed 23 May 2016 via mobile

Very friendly staff who were accommodating to my needs. Platinum recognition. Great little indoor pool. But I wasn't impressed with club lounge food though; Need fresh coffee there instead of machine. I'll definitely be back.

Thank 29erCrew
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 24 May 2016

Dear 29erCrew, Thank you for the review and for being a loyal Platinum Starwood Preferred Guest. I am glad you enjoyed your stay and we look forward to seeing again when your travel plans bring you back to the area. With Kind Regards,

Reviewed 20 May 2016

My sister in law did her reception here and it was beyond beautiful!! the staff was very friendly and helpful and the rooms where AMAZING!! Definitely worth the price! We had to die for food with the set up presentation one of the best Ive...More

Thank Ruthy J
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 23 May 2016

Dear Ruthy J, Thank you so much for your review! We are so pleased that enjoyed the reception here and that the staff was able to meet your expectations for the event and rooms. We hope that if you are in the area again, you...More

Reviewed 20 May 2016

I travel a lot, and have stayed at many Sheratons over the years. So when I stay at a new one, I know what to expect. This stay, however, was a disappointment. Mostly it was the room. There was a large leather chair in the...More

Thank Tom A
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 23 May 2016

Dear Tom A, Thank you for taking the time to share feedback on your recent stay with us. We appreciate your honest input and will review your comments as we constantly look for new ways to improve our guests' experience. We appreciate your kind comments...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 123 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 123 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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