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Sheraton Roanoke Hotel and Conference Center

803 reviews
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Traveller (139)
Room & Suite (41)
Dining (10)
Overview
  • Excellent38%
  • Very good31%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton Roanoke Hotel and Conference Center
Special Offer: Exclusive AAA Rates
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (803)Write a Review
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All reviewsshula's restaurantxavier lafayette foxsliding glass doorindoor and outdoor poolsspg memberstarbucks coffeeroom servicefirst floorlarge hotelhot tubconference centerwould stay againup to datebed was very comfortableking roomstayed one nightpet
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11 - 15 of 799 reviews
Reviewed 23 October 2017 via mobile

Bed smelled like urine and smoke. Bath was dirty, we had to wait to get towels and toiletries since housekeeping didn’t left any toiletries after cleaning up and just a couple towels. The air conditioning unit on the bathroom ceiling became so loud in the...More

Thank Carina L
Response from Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference CenterResponded 27 October 2017

Dear Carina L, Thank you for your feedback. We always strive to provide exceptional service for our guests and it's always disheartening to find when we have fallen short. I am so, so sorry about the issues you encountered during your recent stay with us....More

Reviewed 23 October 2017 via mobile

We could tell that this was once a grand hotel, with lively wood and other decor. However, the carpets are worn and appear very stained. With some investments, this can be a jewel again. The staff were nice, the restaurant for breakfast was fair. The...More

Thank LizSONJ
Response from Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference CenterResponded 27 October 2017

Dear LizSONJ, Thank you for your feedback. I'm pleased you see the potential in our property and how hard we are working to meet our goals of providing an exceptional guest experience for our customers. We see and feel this potential as well, and that's...More

Reviewed 21 October 2017 via mobile

I’m here right now and so grossed out. I was in one of the preferred Starwood rooms and it reeked of cigarette smoke. The carpet was disgusting (see pics) and this is “supposedly” one of the nicest hotels in Roanoke! I mean wow. We are...More

Thank Cbedall03
Response from Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference CenterResponded 23 October 2017

Dear Cbedall03, I hope we were able to get you a comfortable room for your stay with us. I'm very sorry you were so turned off by your first impressions of our hotel. We always strive for excellent customer service and it is disappointing to...More

Reviewed 20 October 2017

we recently stayed here while in Roanoke.the location of the hotel is very good.the staff was friendly.our room was clean and very cozy.we didn't eat at the restaurant so i cant speak for that. if you like my review please vote for me. thank you...More

Thank mark c
Reviewed 19 October 2017

Traveling again through Roanoke, VA and this time I tried the Sheraton Hotel and Conference to spend the night it is very conveniently located off 81 North. The hotel is a short diving distance from the Valley View Mall which has a number of big...More

Thank Ruth C
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Traveller (139)
Room & Suite (41)
Dining (10)
Pool & Beach (6)
Hotel & Grounds (105)
Bathroom (10)
Business Centre & Event Rooms (9)
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 90 - US$ 179 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 90 - US$ 179 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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