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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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730 Reviews from our TripAdvisor Community

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Showing 726: English reviews
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Powhatan, VA
Reviewed yesterday NEW

The staff at this location were on point! Literally every staff member we came into contact with made our experience better. We especially enjoyed our time with the shuttle driver Xzavier Fox. His professionalism and love for his job made our night, as he took us to the Berglund center for the Chris Stapleton concert, and even picked us up...

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Helpful?
Thank Lauren G
Reviewed 1 week ago via mobile

Hotel was easy to find, lobby was pretty, staff was friendly (although he did make fun of our accent after stating he was from the same area) and the view of the mountains from our room on the top floor was amazing. But that's where the good things end. The hallways and the room itself are in desperate need of...

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Helpful?
Thank Nicole D
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good morning Nicole D, I am very sorry to learn we let your recent stay with us was a disappointment. I have shared your concerns with the management team here and we are committed to correcting the issues you've detailed. Thank you for your kind remarks regarding our staff. I'm happy you enjoyed a good view from your room. Thank...

Roanoke, Virginia
Reviewed 2 weeks ago

I travel tons and my stop over in this hotel was absolutely the best- Shuttle driver/ conscierge- Xanier Lafayette Fox went far to help me- return a rental car a day early, find a gas station, heped me with my bags, and resolve my problems with using the hotel printer- got me access to the concierge lounge to print my...

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Helpful?
Thank corsair2017
Reviewed 2 weeks ago via mobile

This is a very large property. Obviously built many many years ago but they have done a fine job of maintaining and refreshing it. The lobby looks newly decorated. Staff are excellent. Breakfast was included and there is a good restaurant (Shula's 347 Grill)attached to the hotel. Generous grassy areas for dog walking. Would definitely stay again.

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Helpful?
Thank Andrya S
Long Island, New York
Reviewed 4 weeks ago via mobile

We arrived quite late, after 1 am, and they had everything ready to go so check in was a breeze. I got lucky and got this on Hotwire for $59 for the night. I would have, gladly, paid full price. The room was clean and quite large. King bed was almost too comfortable to get out if in the morning.

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Helpful?
Thank Mommy_Likey
Wayne, Pennsylvania
Reviewed 4 weeks ago

We stopped here over the holidays while on the road visiting family. It was such a great hotel, very clean with a great staff and during the week between the Christmas and New Years the rooms were amazingly inexpensive. We couldn't have asked for a better place to spend the night while traveling cross country. It's also in a great...

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Helpful?
Thank KHtraveler16
Johnson City, Tennessee
Reviewed 4 weeks ago via mobile

We had such a great stay. Beds are really comfy, fluffy, lots of pillows, just wonderful! Room was so clean and fresh. Restaurants, snack bar, indoor and outdoor pools really nice. Plenty of elevators. Friendly staff from front desk to housekeeping to restaurant staff/chef. Close to Valley View Mall shopping area and restaurants. Within minutes of the airport. I will...

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Helpful?
Thank harmons31313
Jakarta, Indonesia
Reviewed 4 weeks ago

Stayed there for the second time in 3 1/2 years, again for one night only. As other reviews have pointed out, the property is old and in need of renovation. Yet, friendly staff makes up for it and it feels comfortable to stay there. As Starwood Platinum, I got an upgrade, my room was clean, the bed good, but the...

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Helpful?
Thank jtkJakarta
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good morning jtkJakarta, We are very sorry to learn we didn't impress you more with your recent stay with us. I have shared your concerns with the management team here in hopes of getting at least some of the items improved. We appreciate your kind remarks regarding our staff and our service. Thank you for your candid feedback. We do...

Richmond, VA
Reviewed 4 weeks ago via mobile

Stayed here for two nights while in town for a conference. The staff was professional and courteous. The rooms were average in size and accommodations but the carpet was dirty and stained and in need of vacuuming or better yet..replacement. The bathroom was on the small side but the bed had fresh linens and was comfortable overall. The breakfast buffet...

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Helpful?
Thank PSI287
Management response:

Dear Valued Guest, Thank you for taking the time to complete a review of our hotel with regards to your recent stay at the Sheraton Roanoke Hotel & Conference Center. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology...

Reviewed 11 March 2017 via mobile

We were on our way back to middle TN from D.C and we decided to colitis the tip in half and stay overnight at the halfway point. I found this hotel for $98 and knew that it was a pretty good deal given the Sheratons I have stayed at in the past. I'll say this, this particular location did indeed...

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Helpful?
Thank Kendelyn C
Tim G, Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good afternoon Kendelyn, We are very sorry to learn about your disappointment with your stay. I have shared your concerns with the management team here in hopes of getting at least some of the items corrected. Thank you for your candid feedback. We do appreciate you taking the time to let us know Tim

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Region: United States > Virginia > Roanoke
Price Range: ₹ 7,003 - ₹ 13,620 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travellers.
5 questions
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Central
9 months ago
Lawrenceburg, Tennessee
over a year ago

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Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is tower A and B, just be aware of which when going up to your room in the elevator”
S688QQlaureng, 28 Apr 2017 | Read review
“fantastic quiet rooms overlooking gardens & pool”
corsair2017, 12 Apr 2017 | Read review
“Stay somewhere else!”
ForrestB233, 27 Feb 2017 | Read review
“If you have Club Room access, you may want to ask to be in the B Tower.”
OjeMa, 8 Jan 2017 | Read review
“away from elevators ...”
47kathys, 27 Dec 2016 | Read review
5 of 5