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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
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Overview
  • Excellent37%
  • Very good31%
  • Average15%
  • Poor9%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (834)
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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1 - 5 of 829 reviews
Reviewed 3 days ago via mobile

This Sheraton certainly needs updating. It smelled old and of mildew and the carpet was coming up in places. But the most challenging part of our stay was the lack of towels. The first day we received two towels and the other two days, the...More

Thank ezraandlolly
Response from Laura S, Manager at Sheraton Roanoke Hotel and Conference CenterResponded yesterday

Dear Ezraandlolly, Thank you for providing your honest feedback on your hotel stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of your expectations. We have shared your feedback with the Maintenance and Housekeeping teams...More

Hotel's Favourite
Reviewed 4 September 2017

We stayed at the Sheraton Roanokeon the night of August 31. We are SPG members and a room on the club floor. The room was very clean, large and the bed super comfortable. The staff on arrival was welcoming and helpful but that was only...More

2  Thank Geri M
Response from Jonathan S, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 6 September 2017

Geri, WOW! I love when we get a review like this that shows how far our staff will go to make sure that we make a distinct difference in every guest stay that comes to our hotel. Thank you for taking the time to share...More

Reviewed 1 week ago

We have stayed at this place several times in the past and it has been fine. We stayed there this past weekend and it was very disappointing. Property is becoming run down and rooms were dusty. Each of our rooms only had two bath towels...More

Thank miggyp
Response from Laura S, Manager at Sheraton Roanoke Hotel and Conference CenterResponded 6 days ago

Dear miggyp, Thank you for sharing your honest feedback regarding your recent stay. We have relayed your comments to our housekeeping staff as a training tool, so they will be more thorough and attentive to detail in the future. In addition, we are streamlining our...More

Reviewed 1 week ago via mobile

Disappointed with the bathroom and the shortage of towels. The WiFi was very slow and often did not connect. Unfortunately, the lobby was warm with AC due to the fire department inspection on a Friday evening. The cleanliness of the room was under par and...More

Thank Larry A
Response from Laura S, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 week ago

Dear Larry A, Thank you for providing your feedback regarding your stay at The Sheraton Roanoke Hotel & Conference Center. We have relayed your comments to our housekeeping staff, and we continue to train regarding inspections and providing the correct levels of linens. Regarding the...More

Reviewed 1 week ago

I stayed here for business for one night. Check in was easy. The rate was fair for the quality of the hotel. The hotel is in need of a spruce up. My room was fine (clean with nice linens and mattress), but the hallways are...More

Thank atstpier
Response from Laura S, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 week ago

Dear atstpier, Thank you for your honest feedback about your stay at The Sheraton Roanoke Hotel & Conference Center. We are pleased you liked the fitness center and the guestroom. We have relayed your feedback about the carpet and hallways to the appropriate people, so...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 123 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 123 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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