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5040 Valley View Blvd NW, Roanoke, VA 24012-2038
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Traveller (73)
Room & Suite (12)
Dining (4)

About

#16 of 42 hotels in Roanoke
Location
Cleanliness
Service
Value
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English

Location

46Car recommended
Grade: 46 out of 100
21Restaurantswithin 1 km
1Attractionwithin 1 km
933Reviews8Q+A75Room tips
Traveller rating
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  • 49
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ingenieroerrante wrote a review 7 Dec
Saint Joseph, Missouri1 contribution
I had not stayed at a Hyatt Place for a few years, but had always liked them in the past. From the moment their shuttle picked me up at the airport to when they dropped me back at the airport, the experience was top notch. The shuttle even took me to a restaurant so I could grab dinner. I was impressed at how convenient everything was and that the staff was so accommodating. I would definitely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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billandgwen wrote a review 4 Dec
Augusta, GA22 contributions12 helpful votes
I have stayed at this hotel several times and overall was satisfied. This stay the hotel was undergoing renovation and we were very disappointed. There was construction debris in the hallway. The phones didn’t work. I had to go to the lobby for ice. I would not stay at this hotel again until renovations are completed.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Freedom578210 wrote a review 1 Dec
Murfreesboro, Tennessee2 contributions
Has bad experience with bad smelling linen, water was constantly dripping from the ceiling light in the bathroom, breakfast was not as expected from Hyatt, room was updated one as per front desk help but the curtains were torned. I do have pictures and videos
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jonlegrande wrote a review Nov 2023
Bronx, New York1 contribution
I paid for a room with a pull out sofa and was giving a handicap room without a sofa at all. Was told i couldn’t get a new room because the system had locked the desk attendant out. Then the next day I come home with bags and get up to my room and neither of my keys are working and was told they only had me for 1 night in the system but I had paid for 2 nights
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Taylor J wrote a review Nov 2023
6 contributions5 helpful votes
Terrible customer service. The rooms are dusty due to the remodeling, the tv didn’t work, theirs no iron or ironing board in the room. The phone is broken in the room and doesn’t work. I had to call from my personal phone to ask for iron and the guy said he would return my call and he never did.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Extraordinary83513 wrote a review Nov 2023
7 contributions1 helpful vote
Elevator noise through the wall and dogs barking across the hall all night kept us and the kids up. We won’t be back to this hotel. They have to know that the room is unlivable but we were too tired for us to attempt to relocate the room and our stuff.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rpu415 wrote a review Nov 2023
1 contribution
I would have to say that this was my worst experience of any hotel that I have stayed in recent years. We were in Roanoke for a family funeral. Here are just a few of our findings: 1. There was no forewarning that the hotel was under refurbishment. 2. We were placed on the fifth floor which in which the hallway had building supplies scattered throughout. Thank goodness there wasn’t a fire or we might have been trapped. 3. At 7:55 in the morning they started hammering in the room next to us! 4. Our room was a mess. The air conditioner did not work properly. I plugged in the in-room coffee pot and immediately coffee grounds and water spewed out (obviously it hadn’t been cleaned). The shower head was so grimy that you could scrape the goo off with your fingernail (I have pictures). There was a big gap between the flooring and the bathroom tile. We were given two conditioners and no shampoo. The shower light did not work properly. 5. On top of that I paid a military rate for the room. My brother-in-law booked a regular rate a week later at $75 cheaper (what you don’t like military). 6. I talked to the manager who never said one word other than asking me my room number (did not seem to care at all). 7. We go to Roanoke regularly to see family. Obviously, we will be avoiding this hotel in the future. By the way, we have stayed at this hotel many years ago and had a pleasant stay. It has truly gone downhill.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CEOEvan1722 wrote a review Nov 2023
1 contribution
First, let me say that we love Hyatt. We look for Hyatts to stay at when we travel because we like them so much. Second, I have never written a bad review of anything on the Internet, but I’m so frustrated w the amount of money we spent versus what we got. Let me set the stage…While driving from Louisiana to PA, we decided to splurge and get a Hyatt room even though we were only stopping in to sleep. This was so disappointing and not worth the 280 we spent. Yes, there is construction going on but that was not the issue. The room felt totally bare bones. There were no bed side lamps, no side tables for the couch to put your drink down, and no room divider. The bathroom was cramped, considering there was a huge amount of unused space in the room. There were hardwood floors so the room was echoey. The tv is in the middle of the room between the couch and bed but doesn’t tilt in either direction so no matter where you sit, you’re at a bad angle. There were dirty plates outside the elevator all night and boxes of linens on the floor. Finally, there was only one coffee cup? I asked the check in person if they had renovated the top floor and she said, yes they were working their way down. If that’s true, it is the most poorly designed room we have ever stayed in. We usually stay at the Hyatt in Bethlehem, PA which is the same amount of money but is infinitely better. The night before we stayed in the Courtyard Marriott because there were no Hyatts and that was also infinitely better. Will look at future Hyatt stays with suspicion and we will avoid Roanoke Hyatt forever.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MAV736 wrote a review Oct 2023
1 contribution
Door broken, construction, carpets not vacuumed, hair in the shower and stains on the bedding. Much better notifications on construction and the progress. Noise and start times were horrible. Very disappointed.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Calvin O wrote a review Oct 2023
Anniston2 contributions1 helpful vote
Outside of hotel was going through major renovation. However the inside was perfect. My husband and I were traveling the Blue Ridge Parkway with our dog and chose this hotel to spend the night. The staff answered all of our questions and gave great tips on where to eat. Our stay was wonderful and will consider this hotel again.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$120 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt place roanoke airport/valley view mall hotel roanoke, hyatt roanoke, roanoke hyatt
FORMERLY KNOWN AS
AmeriSuites
LOCATION
United StatesVirginiaRoanoke
NUMBER OF ROOMS
126
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HYATT PLACE ROANOKE - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hyatt Place Roanoke
Which popular attractions are close to Hyatt Place Roanoke?
Nearby attractions include Valley View Mall (0.8 km) and All In Adventures Escape Rooms (1.1 km).
What are some of the property amenities at Hyatt Place Roanoke?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hyatt Place Roanoke?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Place Roanoke?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Hyatt Place Roanoke?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Place Roanoke?
Conveniently located restaurants include Shakers Good Food & Drink, Carrabba's Italian Grill, and Cheddar's Scratch Kitchen.
Are there opportunities to exercise at Hyatt Place Roanoke?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hyatt Place Roanoke have an airport shuttle?
Yes, Hyatt Place Roanoke offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Place Roanoke have airport transportation?
Yes, Hyatt Place Roanoke offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Place Roanoke?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Place Roanoke?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.