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Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
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256 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Reston
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Showing 251: English reviews
Reviewed 18 April 2015

This hotel truly felt like a home away from home. Everything from the staff to the location was superb. The assisstant manager, Patrick and Rahat at the front desk went out of their way to make sure I had a comfortable stay! There's a great grab and go breakfast I took advantage of as well. However, food really wasn't an...

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Helpful?
5Thank Ayesha K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for your wonderful feedback about your stay with us. I am very happy to hear that we were able to deliver great customer service and our location was convenient for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 14 April 2015

It was a pleasant hotel, for my short trip. The hotel provides all necessary requirements for a cozy stay, with most required amenities in the room, including a small kitchen. Even the staff is friendly enough to talk and very helpful.

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Helpful?
Thank Manas S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for your positive feedback about your experience. Here at Extended Stay America - Washington, D.C. - Reston, we take pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have achieved that goal means that we succeed in delivering great customer service. Thank you again for your positive comments. I...

Red Bank, New Jersey
Reviewed 10 April 2015 via mobile

I had a good experience at this hotel, though I'm not sure it would meet my needs for a one month stay. The room decor exceeded expectations and was new or newly renovated. Other than increased storage space, my room was a regular sized room with an eating area. I would need more for an extended stay, but my two...

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Helpful?
Thank csj81
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to tell us about your experience. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, we are pleased to read that you had a comfortable stay and found us to be a good value overall. We use feedback, such as yours, to continuously make changes to our brand to...

Reviewed 16 March 2015

This has got to be one of the worst hotels I have ever stayed at. To begin with the room smelled like cigarettes, the bathroom smelled like body odor, the bed was very uncomfortable, and the heating/air condition system did not work well. I was basically getting depressed staying at this hotel. I also have a feeling some drug dealers...

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Helpful?
2Thank Delorean D
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for sharing your experience with us. Please accept my most sincere apologies for the issues you experienced during your stay. It is not acceptable that you had to experience these kinds of problems during your stay with us. I realize how very upset you must have been. Again, I thank you for bringing this to our attention and...

Reviewed 16 March 2015

Entire Hotel environment is good. Rooms are good with enough space and service is extraordinary. Grab and take for Break fast is very good. When we are speaking with front end and response is very good and guiding is also good.

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Helpful?
Thank Ramana P
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for providing such a wonderful feedback about your experience with us. Here at Extended Stay America Washington, D.C. – Reston we strive to provide a memorable experience for all of our guests. I am truly pleased that we have accomplished in delivering a “home away from home” experience. I will pass your positive comments along to...

Chennai, India
Reviewed 13 March 2015

I have been staying long-term at this Extended Stay location in Reston, VA and I must say my experience has been awesome, All the staff is very nice and extremely helpful especially Assistant General Manager Patrick,Nelson, Rahat, and Greg. They all have made my stay here fantastic and they and their staff are always.Plus point is it is so close...

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Helpful?
Thank SMohiuddin
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We truly value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. I’m thrilled you enjoyed our fantastic location with us being right in the heart...

Gloucester, Virginia, United States
Reviewed 12 March 2015

This is my third time staying here at Extended Stay America in Reston Virginia. The room is nice sized, clean and comfortable. Staff at the front desk are friendly and accommodating. There is a Target across the street; Chic fil a, Carrabas, Pot Bellies and Chipoltes right out front and a YMCA right next door! Located 1/4 mile from a...

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Helpful?
Thank Shannon K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for your review of our hotel. We value feedback such as yours to help us improve the service we offer. It was a great pleasure for me to read the comments you submitted. It is nice to hear that you enjoyed your clean, comfortable room and great location right in the heart of Reston. Our team will be...

Dallas, Texas
Reviewed 17 February 2015

I have been staying long-term at this Extended Stay location in Reston, VA and I must say my experience has been awesome, All the staff is very nice and extremely helpful especially Assistant General Manager Patrick Carwile, Rahat, and Greg. They all have made my stay here fantastic and they and their staff are always willing to go the extra...

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Helpful?
Thank 531mel
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We truly value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. I will pass on your positive feed back to Patrick, Greg and Rahat. We...

Reston, Virginia
Reviewed 17 February 2015

I was working as a contractor for 3 months in the Reston/D.C. area, and was fortunate someone recommended the Extended Stay. All the people who worked there were very accommodating and helped in the transition to the area. Pat Carwile was especially helpful, going out of his way several times - definitely going above and beyond. The whole hotel was...

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Helpful?
Thank Bob N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience with us. We value feedback such as yours to help us improve the service we offer. It was a great pleasure for me to read the comments you submitted. Our team, and especially Patrick, will be delighted to know about your feedback....

Reviewed 16 February 2015

My stay has been great. The Reston location offers a decent value compared to the other hotels in the area. My personal experience with the staff has been pleasant. The cleaning staff shows up on the designated day (random hours), and will only skip my room if I request it, but they usually come back to check. This geographic location...

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Helpful?
Thank M S

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Fairfax County > Reston
Price Range: ₹ 5,098 - ₹ 7,843 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Reston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, Quiet, Food, Public Transportation”
 of 5 bubbles johnsT3682DY, 28 Dec 2016 | Read review
“If you need first floor (no steps), be sure you don't get a room toward the back, where you do have a few steps to contend with”
 of 5 bubbles JimStaudt, 14 Nov 2016 | Read review
“I would not recommend this "hotel"”
 of 5 bubbles Humanfactor, 11 Oct 2016 | Read review
“Maybe upper rooms better”
 of 5 bubbles SRAYM1993, 19 Aug 2016 | Read review
“Does not stand by reservations as placed. Heating/cooling is not occupant friendly.”
 of 5 bubbles carolef228, 1 Aug 2016 | Read review
5 of 5