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I've stayed at many IHG properties and HIE. This one was ok, but disappointing with the upkeep. Bathroom had a PVC pipe holding up the shelf for soap in the shower and the place needs some work overall. Doors dinged up and overall wear and...More
Thank Ben M
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KimballResponded 1 July 2017
Hello Ben M!
Thank you so much for sharing comments on your stay at the hotel. We are always looking to better serve our guests and one key element to our success is feedback on what you, our guest, think we do well and what...More
From the time we drove up to the hotel we knew we made the correct choice to stay there. Everything was perfect from the outside of the hotel, to the staff, to the inside of the room. Felt like we were at home. The room...More
We received a friendly greeting from Vickie upon check-in. She also recommended a great restaurant, Stevarino's. There was no unpleasant odors or cleaning supplies smell throughout. The room and linens were clean and fresh. The shower worked super. Great value. (Pool was undergoing renovation)
Management response:Responded 14 May 2017
We are glad that you enjoyed your stay. Please come and see us again. We strive to make every guest feel welcome and at home while traveling. Don't forget to tell your friends and family about us!
Kevin Rainey AGM
Booked this stay as the halfway point between Orlando, Florida, and home. Very heavy traffic meant we checked in around 1 a.m. instead of 10 p.m. Desk clerk very capable and friendly. Got three rooms next to each other for our group. Rooms were very...More
Management response:Responded 12 April 2017
Thank you so much for your review. We are glad that you enjoyed your stay and were able to get a good night's sleep. We hope that you keep us in mind when traveling again through the area again. We will try to improve upon...More
nice hotel just off the highway, with great staff and nice comfy rooms. Enjoyed the breakfast in the morning, and staff was courteous and efficient. Weather was sort of nasty outside, so I didn't get a good look at the outside areas...More
Management response:Responded 9 April 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express KIMBALL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More