Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
1st I am Marriott Ambassador Level so maybe I expect too much. Note our stay was over New Years so that could be part of the issues. Here are my issues /comments:
1. Come on $8 a day+tax for parking for guest but free for casino guests. 2. I had 2 reservations for our 7 night stay. 5 days on points and 2 days paid. a. What a mess with keys. After the 5 night stay every day I needed new keys b. Calling us at night waking me up to ask about the credit card I wanted to use on the 2 night stay after we discussed this at checking and had combined the reservations (well they said they did). 3. A/C noise is some of the worst I have experience in a long time. We had to turn off at night. It was that bad. 4. Casinos are not our thing, so but they put on pretty close and the music because of the holidays was very loud. So loud that when we went in for a drink we had issue communicating with the bar tender.
We came for diving and given my Marriott status wanted a reasonable stay and I know what to expect at a CY Marriott, but this was below my expectations. The property is old but the A/C issue is likely the worst of my issues.
On the positive side the pool is nice but to get drinks you need to go to the Denny's located in the Marriott. Be sure to bring ID or you will get nothing.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StephanieA3481, Manager at Courtyard by Marriott Courtyard Aguadilla
Responded 6 Jan 2020
Dear guest, Thank you for taking your time to complete this service survey. First of all, I apologize for the incidents reported on your survey. I will share your comments with the rest of the team. in order to analyze and insure these were isolated situations that are not normal and that will get corrected on the way. Once again, our sincere apology, we will always be here for you.
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Very close to airport, small darkly lit parking lot with fee. Nice staff, easy check-in/out. Room okay, smaller than pictured, pillows, mattress and curtains not great. Depending on where they assign your room, expect noise from ground level three floors up especially on Saturday nite til 2am! Great pool, no lifeguards. Denny's disappointing beware/ warned. The only thing hot was the pancakes, rest of food pre-cooked trayed under no heat/warming lights on the pass, service was passable. Overall nice place, recommendable.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Overpriced, but functional!
A car is a must here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 13 Aug 2023
Thank you for the feedback. We will share this information for better improvements in the property.
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We got there at 9am from the Aguadilla Flight. Went to check in at front desk and the receptionist told us there were no rooms available she would text or call us when it was ready. I inquired about the status of the room and was told that the staff is slow, they wanted to get overtime hours, and the manager is try rush them. Then I was told since my package was through a "third party" they couldn't give me another room because I didn't book it through Marriot. This was a JetBlue Vacation package which I found farfetched and a poor excuse. They also had no towels at the pool area and you have to wait for a batch of towels to be available , which never came.
This place has very nice rooms but the staffing is very slow in service. There is a separate parking fee which is changed by the day.
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 4 Sept 2023
First, thank you for the feedback. We give you our most sincere apologies that we did not meet your expectations. We will share your concerns for future improvements in our property.
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This place is so far below Marriott standards! We came to town for a wedding checking in Feb 28 check out March 5th. Due to flight delays we got in at 4:30am on March 1st and went right to sleep, later that day we get up and get ready to go to some pre wedding activities and our toilet clogs up we call the front desk and they send someone up to fix it. As were still getting ready to go i keep smelling something like poop i go into the bathroom and the maintenance worker took the fecal matter (poop) and toilet paper out of the toilet put it in our trash can and left i see this and start gaging and vomiting we call the front desk and they send someone up to clean the bathroom. then we try to put the TV on while we finish getting ready but the tv doesn't work we call back down to the front desk they say they will send someone up by the time we leave about a hour later no one has came to fix the tv at this point we are totally pissed off. we stop by the front desk on our way out and they said there is no one on site to look at the tv they will be in again tomorrow. at this point between the disgusting issue with the toilet and the tv they should off offered to change our room. March 2nd the day of the wedding we call the front desk to remind them we need our TV fixed they said it will be fixed today. On our way out the GM Tomas Velez was at the front desk he apologized for the toilet incident and assured us the Tv would be fixed by the time we got back. It wasn't fixed!! March 3rd we call the front desk and ask to speak to Tomas were told he isn't available so we go down stairs to the front desk he's standing there! He apologizes again and offers us 10,000 bonvoy points at this point we ask for our room to be changed and he says they are full. I tell him that i am insulted if he thinks 10,000 bonvoy can make this better so he say they can only give 10,000 max points a day so he will give 10,000 to day and 10,000 tomorrow thats enough points to cover 1 night in this hotel. The Tv in our room never gets fixed during our stay, im a platinum bonvoy member ive stayed at many many marriotts but none of them this bad, after out last conversation with Tomas we were told he was unavailable every time we called or came to the front desk very poor customer service and very run down rooms i am so disappointed in marriott
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 23 Mar 2023
Dear guest, We would like to offer you a sincere apology for the issues we did not meet that were in your expectations. We will share your comments with the rest of the team, to ensure this way we can take corrective actions in order to better all our guest experience. Once again Thank you and we hope to see you in a future stay. Regards,
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Aguadilla doesn't seem like a place to stay too long in general. This hotel is no exception - it is worn down quite severely and barely deserves three stars.
Check-in was smooth, as was the expansive parking lot. Limited food options here so plan accordingly.
The room was severely dated and this entire place needs a proper gut renovation. There seem to be very limited hotel options in Aguadilla so more competition would force their hand surely.
The laundry facilities were broken ("washing machine just broke down" but I truly wonder how long it's been as such). Any future reviewers reading this please feel free to comment on this (we stayed the second week of December).
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 28 Dec 2023
Greetings! We appreciate your feedback, as it allows us to improve the services we provide. We apologize for any inconvenience you may have experienced during your stay with us. This information will be shared with our management, for future improvements in our property. We hope to have you visit us again soon. Have a great day!
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I am writing to express my deep dissatisfaction with the service I received during my recent stay at the Courtyard Aguadilla in Puerto Rico from May 19, 2024, to May 20, 2024. The experience was far from the high standards I have come to expect from the Marriott brand, and I am compelled to bring these serious issues to your attention.
Upon checking in, we requested and were approved for a late checkout at 4 PM. However, on the day of checkout, we returned from an excursion at 2 PM only to find that all of our hotel keys had been invalidated. This caused us significant inconvenience and frustration as we were unable to access our room. When we approached the front desk to resolve this issue, clerk Gabriella brushed off our concerns without any apology, further aggravating the situation.
After ensuring the hotel staff was aware of our late checkout, we returned to our room only to have a housekeeper attempt to barge in while I was taking a shower. This intrusion was extremely distressing and unprofessional.
At checkout, we wanted to confirm that we were only charged for one night of stay. We requested to speak with the manager on site, Elvin Sein, but were told they were unavailable. The lack of supervision and unavailability of the manager is concerning and indicative of poor management practices.
When we tried to address our grievances with the front desk staff, the supervisor, Paola Denizard, responded with a condescending attitude, making us feel belittled and threatened. This was the final straw, and we left the hotel feeling deeply upset and disrespected.
These incidents have left us with a very negative impression of Marriott and have severely impacted our trust in your brand. We felt disregarded, disrespected, and unsafe throughout our stay. As loyal customers who have always chosen Marriott for our travels, this experience was profoundly disappointing.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 25 May 2024
We would like to express our sincere gratitude for taking the time to provide your feedback. Your input is valuable in helping us identify areas where we can improve and implement necessary actions. We will carefully review and consider your feedback, ensuring that the necessary steps are taken to address any concerns. We also want to reiterate our apology for any inconvenience your experience may have caused. We understand the importance of providing a high-quality service, and we fell short of meeting your expectations. Please be assured that we are taking immediate action to rectify the situation and prevent similar issues from occurring in the future. Thank you again for your feedback. We appreciate your loyalty and commitment to our brand, and we look forward to the opportunity to serve you better in the future.
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Recognizing that there are staff constraints, I expected there to be limitations in the service. What I didn’t expect is the horrid lack of service.: 1 towel replacement service was actually not suspended until the day before I checked out. That wasn’t bad but truth is there wasn’t a replacement service before. It looked like soiled towels were rehung. 2) garbage from bin thrown in toilet 3) repeated requests to fix door yet maid would leave door open. Phone was taken from room. Facilities never fix door 4) water bottle replacement was promised each morning never provided. Need for medicine. Seriously, for the rate you’re offered, go elsewhere
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Under current travel conditions recognize some of short staffed but don’t equate as ok with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 12 May 2022
Dear guest, We want to offer you a sincere apology for the issues we did not meet that were in your expectations. We will share your comments with the rest of the team, to ensure this way we can take corrective actions in order to better all our guest experience. Once again Thank you and we hope to see you in a future stay. Regards,
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Stayed at a 2 doubles room, apparently only available in the building farthest from the entrance, poorly maintained building, absolutely no security, anyone without a card key can get in. Rooms are outdated. Pool area closes at 8, I understand the pool, but there's no place other place to sit outside to enjoy the night air.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 28 Sept 2021
Dear Guest, After receiving your survey, we have been surprised with the comments received. At the Courtyard by Marriott of Aguadilla, we work very hard to ensure you take home a great experience. We do that with great associates that are always there to take care of all your needs, and we are all around at all times to ensure this is like that. We will share this survey with all the team in order to ensure your and all our future guest take home a Great experience. Our sincere apology and we hope to see you in a future visit in order to demonstrate that you are and will always be our priority.
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Did not meet expectations. No room service on Sundays withouth priveous advise.. The restaurant was a disaster, they do not have enough personnel. Not cheap they charge for everything. Even a SELF parking charge of 8usd plus taxes per day.The people in front desk did not know where is the ice machine. They did not know anything. Poor supervision. Spend a lot of money for bad service.
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip:Â Stay in other Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 28 Sept 2021
Dear guest, First of all, we want to offer you a sincere apology for the issues we did not meet that were in your expectations. We will share your comments with the rest of the team, to ensure this way we can take corrective actions in order to better all our guest experience. Once again Thank you and we hope to see you in a future stay. Regards,
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This is not a full service hotel, it shouldn’t be even called an hotel. sadly this is the result of little to no competition in the area. The hotel is old, the service is bad, the pool towels are lesser than Ikea hand towels. The hotel feels dirty, and has the smells of an old hospital. We had a flood in our bathroom and the engineer came, unclogged it and left saying all good now… the floor remained flooded. Called the front desk waited 1 1/2 hours for someone to mop it. Upon telling the hotel team at check out I was told… tsk sorry about that. No service recovery at all.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Courtyard by Marriott Courtyard Aguadilla
Responded 22 Aug 2022
Dear guest, We want to offer you a sincere apology for the issues we did not meet that were in your expectations. We will share your comments with the rest of the team, to ensure this way we can take corrective actions in order to better all our guest experience. Once again Thank you and we hope to see you in a future stay. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cocoa Beach, Florida41 contributions5 helpful votes
I was again at the Marriott Aguadilla from 12/26-12/31/18 we were upgraded to suites due to our awards program status. Yes the childs pool is in operation as it was resurfaced this past August. The suites were in excellent decor and very comfortable and the extra tv and living part provide extra space.
Greenville, South Carolina18 contributions20 helpful votes
I apologize for the late reply. I was out of the country. But I did not use that airport. I flew into San Juan and drove to Aguadilla so I can't answer that question for you.
Aguadilla, Puerto Rico62 contributions32 helpful votes
Let me guess. You're flying in directly to Aguadilla. Ridiculous flight arrival and departure times. Call the hotel but I would think you would have to book the hotel for the previous night when arriving at that ungodly hour.
There are more places to choose from in the Aguadilla area.
PRICE RANGE
₹18,503 - ₹21,702 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott aguadilla hotel aguadilla, aguadilla courtyard
LOCATION
CaribbeanPuerto RicoAguadilla
NUMBER OF ROOMS
146
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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