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Hotel Cielo Mar

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353 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cielo Mar
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Showing 129: English reviews
Reviewed 22 May 2016 via mobile

We went to book a 10 couples retreat, but as soon as we enter the lobby, there were four different claims from guests, where one of them had to wait one complete day to be attended by a supervisor. Very sad that such a beautiful place can't stand for at least an average quality service. Definitevely we quit from using...

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Helpful?
Thank manolo612
Reviewed 24 April 2016 via mobile

HOTEL IS OLD. No security, free parking is because it is open to public, no gate or so whatever. No near beaches, just a 10-15mins by car. Rooms are old, poor maintenance, front desk service is awful. Nothing near to walk by, very dark at night. Mostly for PR residents due to constant "groupons type sites" offers online. Ideally for...

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Thank Ricardo C
Aibonito, Puerto Rico
Reviewed 9 April 2016

The TV control never work. The tv is oldest and very bad definition. Roaches in the room. When I got to sleep it was sand in the bed and acarous. I pay for ocean view and the view was the top of old deck and the swimming pool. I visit the front desk for many times and they never resolve...

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Thank Luis C
Puerto Rico
Reviewed 16 March 2016

This is a small, cheap, old-fashioned motel, not much to do just the pool and the beautiful ocean view. The service is poor and the restaurant hours are weird, there are moments were the kitchen is closed. As for the rooms, you better get your linen.

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Helpful?
Thank WCP1978
Trujillo Alto, Puerto Rico
Reviewed 16 February 2016

I strongly encourage anyone who's contemplating going to this hotel to choose any other hotel BUT Hotel Cielo Mar. My experience was beyond terrible. The service was poor in every way. The employees seemed less than enthusiastic to work and were rude. My boyfriend and I went to Terramar restaurant and even though the food was good, it arrived 45...

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4Thank Angélica R
Reviewed 9 January 2016 via mobile

The first time I came here was for honeymoon at 2006, the hotel was beautiful, very clean and an excellent service. I went early this January and you know what this is a disaster.... Im very sad. Because the hotel has arguably the best view of the west north coast of PR. We took a view of the sunset and...

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2Thank Jojandry L
Fort Lauderdale, Florida
Reviewed 18 December 2015

I was offered coupons for meals. Turned out no food not even the bar is open during the week. I was given a refund for the coupons. They kept promising next day service would be available. NOT! The room needs repair. Refrigerator was old and chipped all over the top. Freezer needed thawing out. Walking shower had mod all over...

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2Thank marty621
Guaynabo
Reviewed 6 October 2015

I stayed with my family a weekend. We have problems with the rooms. In one of the rooms, when the air conditioning is turned on dust began falling and even tiny legs of cockroaches! In other of the rooms the air conditioning did not work. Another room had an old television that the picture looked awful. And my room had...

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2Thank Eleanor V
New York City, New York
Reviewed 1 October 2015

The rooms are in much need of renovations and the TVs need to be replaced; however the one we selected - a double, on the walk-in level met our needs for the 2 nights. It was a roomy double room, with a refrigerator, no coffeemaker or microwave. The AC was great - it was very hot outside. The balcony was...

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1Thank BirdsinParadise
New York
Reviewed 7 September 2015

Room, super dirty, bed, you can feel the springs, bathroom, sink completely loose. bathroom, NO HOT WATER, NO WATER PRESSURE, for that matter. No refunds after you check in, I wonder why????? Total nightmare! Not even the towels smelled fresh. And then, on Friday night, they had the music blasting till midnight, so if you had an important ay and...

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Helpful?
3Thank Maria C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service

Additional Information about Hotel Cielo Mar

Address: 84 Ave Montemar, Aguadilla 00603-5573, Puerto Rico
Region: Caribbean > Puerto Rico > Aguadilla
Price Range: ₹ 3,239 - ₹ 5,830 (Based on Average Rates for a Standard Room)
Number of rooms: 72
Also Known As:
Cielo Mar Aguadilla
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo Mar staff and other travellers.
5 questions
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over a year ago
Clifton, New Jersey
9 months ago

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Questions? Get answers from Hotel Cielo Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
WCP1978, 16 Mar 2016 | Read review
“Your on your own. El Faro was ten times better”
marty621, 18 Dec 2015 | Read review
“Just don't go there”
reimundom, 2 Jul 2015 | Read review
“You can find better options with ocean view and more economic near by. You can go this hotel for the restaurant.”
  • Room, need updating.
  • Bathroom
  • Old TV
  • Prices
  • Shower, this is the max amount of water available.
  • Shower
  • Room's view
AnaMM, 6 Mar 2015 | Read review
“ask for second floor so you facing the ocean. love the view.Also if you are not use to the heat. Call before you arrive and ask them to turn on the A/C in your room.”
  • view from outside of room
  • part of my lobster dinner
  • this is part of of Puerto Rico small towns; at night it lights up
  • closer view from room
chattykathy1, 29 Dec 2014 | Read review
5 of 5