Hotel Playa Coco

Hotel Playa Coco

Traveller (6944)
Ocean
Pool & Beach (1331)
Habitation : ''Los flamingos''
Room & Suite (658)

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About

4.0
#4 of 15 hotels in Cayo Coco
4.5 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Ocean View
Family
Languages Spoken
French, Spanish
Property amenities
Free parking
Public wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Paid internet
Pool / beach towels
Outdoor pool
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Kids club
Free airport transportation
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Room features
Air conditioning
Private beach
Private balcony
Safe
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms

Location

Carretera Cayo Guillermo, 69400 Cuba
4.0
4.0 of 5 bubbles3,549 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Playa Coco is often celebrated for its vibrant, musical atmosphere and live entertainment, though the volume can be a bit much for some guests. The beachfront location earns high marks for its serenity and easy access to the sand and sea. Guests commend the attentive service and overall cleanliness of the resort, including the well-kept pools and public spaces. While the rooms are generally appreciated for their size and views, there are mentions of maintenance and water supply issues. Amenities, including the praised beach and dining options, add to the hotel's appeal, but opinions on value vary, with some concerns over food quality and extra costs.
Location
Secluded
Atmosphere
Lively
Rooms
Basic
Value
Mixed
Cleanliness
Pristine
Service
Attentive
Amenities
Abundant

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3,549Reviews707Q+A100Room tips
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Detailed Reviews
Arnold W wrote a review Mar 2020
3.0 of 5 bubbles
White sand beach, absolutely beautiful, but the water was a bit chilly. The weather altogether was chilly. One end of the beach is rocky and good snorkeling. We saw stingray several times and actually stepped on one. Got clean towels once that week. They picked them back off the floor and hung them up. The food was good and no one got sick. Bring your own water bottles and coffee mugs. You can fill them up with filtered water at the bar which was good water. The catamaran rides were free but they had to take you, you can't take them on your own. You can't even borrow the life jackets, which were in poor condition. The people were nice, not overly friendly until they got to know you. Some of the rooms had mold and smelled very musty. The evening entertainment was not great and nothing for teenagers. Bring cards and games or the evening will be long. The last evening before we left we got bit by bugs pretty bad. The airport is horrid. We literally sat on the floor, the departures we're never updated on the screens and the announcements could not be understood.
Read more
Date of stay: December 2019
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 13 Mar 2020
Dear 5starfish, First of all, we would liek to thank you for posting your opinions on tripadvisor page. Its well apprecaited as it encourages us to work harder to provide you a better service and keep updating for better facilties. We can assure you we are fully committed to provide quality services beyond our guests expectations and we are deeply sorry to know we couldnt fullfil yours on this ocassion. Some of the negative aspects you mention are not responsability of our facility, however we will discuss all you mentioned and corrective actions will be taken to avoid the same situations from happening again. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CayoCoco2013 wrote a review Jan 2020
Edmonton, Canada
4.0 of 5 bubbles
We just returned from Playa Coco.It was our second time at this resort and we liked it. White sandy beach is amazing and we did not see anything better neither in Cuba nor Dominican republic nor Costa Rica.
The breakfast, lunch, and dinner buffets had a variety of freshly cooked meal and juices. Buffet had always prepared clean tables with full set of cutlery. Sweets were exceptional: big choice and prepared very well.
Rooms were clean, lots of light, issues were resolved in a quite timely manner, we even got a call from reception to make sure everything was ok.

Now about cons:
Balcony doors were difficult to open, probably lubrication of sliding mechanism would help.
There were 4 tennis courts but only one had a net. Unfortunately they are quite neglected, though with a bit of maintenance - such as cleaning - could be improved. Same with basketball field. Zumba is quite pathetic, it is more aerobic than zumba,

Nightly shows would be more pleasant to attend if they would not be so loud.
Read more
Date of stay: December 2019
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 3 Jan 2020
Dear CayoCoco2013, Thank you for your review on tripadvisor which obviously raised a big concern to us and I would like to first of all apologize that we did not meet your expectations. It is essential that each guest enjoy a pleasant stay while coming to Hotel Playa Coco and I am truly sorry we did not succeed on this occasion. In the other hand we are so happy you enjoyed you stay and we would like to have you here once again. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jesse G wrote a review Feb 2020
5.0 of 5 bubbles
We had an amazing experience at Hotel Playa Coco, we travelled as a group of 13 and by the end of the trip our friend count doubled. We met people from all over Canada, Russia and Cuba and built memories together that will last. Alex a member of the dance team and an MC for events was always a huge help and a really good time, get him to bring you to the cave party. (Literally, a party in a giant cave; lots of music, dancing and fun. And then there was Charlie; an activity director/MC at the club. Charlie was everywhere you looked, he seemed to always be near and was easy to talk to and a fun guy to hang with. When he was finished his shift he would stick around with us until he had to leave, and we all loved him for it.

The chefs in the buffet do an amazing job everyday, they make good food and if you have any special requests they are happy to help if possible. Fortunately, I got to spend a night hanging with the kitchen staff, arm wrestling, laughing, learning hand shakes and other things about Cuban culture and food.

The waiters/waitress were very nice, sometimes we would be a group of 5 sometimes 25 and they were always happy and accommodating. We moved tables around and made their jobs harder but they were still always nice to us. We tried to sit in Mabelys section every day because she was so funny to talk to and would dance with us and have fun. If we needed anything she was the person to go to! We loved her!

Joni, probably the first person we met on the trip was the bartender in the lobby bar and we were certainly happy we did. He made special drinks, did bar tricks, made fun of our friends with us and overall made going to get more drinks a good time. I would recommend seeing him for any fancy off menu drinks, he knows a lot.

Tokio, one of the a la cartes is an amazing experience similar to a fancy Japanese grill or Korean grill, the staff is funny and able to do a lot of flame tricks which make your meal not only taste good but fun. Fun with food!

If you didn’t fill up in the buffet or just want something else their is a pizza place everyday, their is a snack bar that does burgers hotdogs fish and chips and other bar foods.

Or if you don’t want to leave the beach all day you can go to bar Ofelia. They served pork, turkey chicken sandwiches as well as some of the best mixed drinks.

The resort is beautiful and always well maintained, the grass was cut, the leaves were raked and the pool was clean.the grounds crew did an amazing job everyday and would always have coconuts collected for coconut water (you should ask and try it)

Overall we had an amazing experience and only 2 days home we have already started talking about when we can go back. We built good memories with people from around the world and the staff at the resort and would like that to continue with us in our lives.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 24 Feb 2020
Dear JesseGiffin: Thank you very much for posting your comments on this site. Thank you very much for all your compliments on our facilities and special services my team provides. Have shared all your remarks with them, it is always my pleasure telling my team how positive their right doing influence on all our customers' holiday enjoyment. We really appreciate your opinions and will be more than happy to welcome you once again at Playa Coco on your next vacation. Warmest regards,
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Mississauga mom wrote a review Feb 2020
4.0 of 5 bubbles
just got back from playa coco feb 18 was there for two week that was my 24 th trip there had another great time then entertainment staff are all amazing doing there best to keep u busy at the beach and the pool doing different games the beach is one of the best I have been to In cuba the dancer are really amazing group unbelievable dancers really really great shows rooms was. Really clean ihadluckwarm water np for me I know some people wish they had hot water or even luck warm as some had cold water buffet was great had a lot of different food to choose from la carts was great Tammy at the quite pool was making amazing different rum drinks. There is a few new staff around the resort all very very nice people I will be back in maybe four weeks with my hubby.
Read more
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 27 Feb 2020
Dear CUBAMOMA: Thank you very much for posting your comments on this site. Thank you as well for all your compliments on our facilities and special services our team provides. Have shared all your remarks with them, it is always a pleasure telling my team how positive their right doing influence on all our customers' holiday enjoyment. We really appreciate your opinions and will be more than happy to welcome you once again at Playa Coco on your next vacation. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ttsd3169 wrote a review Feb 2020
Toronto, Canada
5.0 of 5 bubbles
I have travelled to Cuba many times and and my first staying at the Playa Coco.

I found all of the staff to be very friendly and attentive to ensuring that we enjoyed our stay and very helpful.
The nightly shows were great and the dancers put their hearts into their work and so much training is done to accomplish that. Special shoutout to Loiver for his friendliness and hospitality.

For my friend and I the best part of the Playa Coco is that it isn't too large, which means it is easy to get around without having to walk for ever. The rooms are close to all amenities, i.e. the beach, the buffet, the a la cartes, etc.

The room was clean and organized by the maids daily. Rooms were a good size.
We had a problem with the toilet on check-in (no water) so we went down to the lobby and within a half hour someone was there to fix it. So it shows they are there to help and service you as much as possible.
Didn't have that problem again. We had hot water entire week for showers.

The beach was beautiful.

Food was really good and love the snack bar for a quick sandwich, and there were a variety of beverages.



Overall, a great trip. I would visit this hotel again.
Read more
Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 17 Feb 2020
Dear ttsd3169: First of all, I'd like to thank you for posting a review on the TripAdvisor page. We are very happy to know that you had such a wonderful experience with us. We are aware that our greatest treasure is our dear staff, especially the entertainment team, they always make you back home with good memories and experiences of your stay here. It will be a great pleasure for all of us to welcome you again. Cordially
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Agusia01 wrote a review Feb 2020
Katowice, Poland
4.0 of 5 bubbles
I spent there only 1 night but it was enough to explore it. This hotel has many small blocks with rooms up to second floor without a lift. So if you have a heavy suitcase – perhaps a driver will help you but it is not for sure. I asked for a help in the reception to take my suitcase down in the morning and driver did not show up on time so I had to carry it myself. Be prepared for it.
Hotel has a nice swimming pool, own beach with sunbeds and sandy entrance to the sea. The
view is amazing. There is not a long beach but enough for a short walk. There are not many amenities available on the beach. Mainly what hotel offers no bars, etc. It is still very wild landscape. Hotel is on all-inclusive basis. There serve plenty of delicious food and local drinks. Mainly they speak Spanish, not a lot of English. I would recommend this hotel if it is for one night or if you want to close yourself in a resort and relax in one place. WiFi is available in a lobby for 1 CUC for an hour.
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Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 3 Feb 2020
Dear Agusia01, Thank you for choosing us for your vacations and posting your experience in tripadvisor page. We are happy to find out you had a great time, thats our main goal, to make you go home satisfied and with great memories from your stay. Thank you for acknowledgin our resort. It will be a pleasure to welcome you back soon. Warm Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
krista474 wrote a review Mar 2020
Kitchener, Canada
4.0 of 5 bubbles
Close to a gorgeous beach, this hotel is a very affordable Cayo Coco go-to. Liked that it was smaller and got to know people. Food was passable, always something you could enjoy. The staff go out of their way. The lobster at a la Carter for extra $20 was well worth it. Very clean and overall great holiday
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 6 Mar 2020
Dear krista474: Thank you very much for posting your comments on this site. Thank you very much for all your compliments on our facilities and special services our team provides. Have shared all your remarks with them, it is always my pleasure telling our team how positive their right doing influence on all our customers' holiday enjoyment. We really appreciate your opinions and will be more than happy to welcome you once again at Playa Coco on your next vacation. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peti R wrote a review Dec 2022
1.0 of 5 bubbles
Reception 6/10
Clean rooms 2/10
Food 3/10
Italian restaurant (should not be even called Italian) 0/10
Entertainment 4/10
Gym - 0/10 a rude female employee shows up around 3 and says the gym is closed. It is marked on the door it’s open until 5
The resort is very old, dirty, very low hygiene. They rate their hotel 4 stars but it should corresponds to 2 stars.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
spiffylucy wrote a review Feb 2020
Kingston
4.0 of 5 bubbles
This is a great place to relax have fun or venture out. We were there Feb 13-21 2020. The staff are truly awesome and make your time there a real pleasure.

It was 29 degrees all week and sunny, who could ask for anything better.

Our group of 13 got to the hotel late so we couldn't tell how far or close to the ocean, we had requested ocean front rooms but weren't sure we would get them. The rooms were a little musty smelling when we got in, but once we opened the room up the smell went away. We could hear the ocean and knew it was close. When we got up the next day, well all I have to say, anything that was or could go wrong was made up by the spectacular view of the ocean. Yes we got ocean front rooms.

The food was decent and if you went hungry it is your own darn fault. I did find that it was pretty much the same thing every day, but hey it is Cuba, you don't go for the food.

The entertainment was really great. There was the beach activities with lots of laughs at some of the antics they had with the games. The pool games were great fun, especially watching your 35 year old son go to rescue the princess to find out she had been replace by a prince (Alexis). The evening entertainment was always well done, from the choreography to the audience involvement. I really commend these guys they do great with what they have. I did realize that these people put a lot of hours rehearsing and no one thinks to give them tips or gifts.

The bartenders were great. We took a liking to George in the Ice Bar. He never failed to give you the best drinks. Always smiling and such a hard worker. He loves the (Hakuna Matata) saying. When we were on the bus to come home he was out there with his Hakuna Matata light flashing at us to say ciao for now. There were tears in some of our eyes.

I will go back whenever I can. I can see why a lot of people to return year after year.

Hotel Playa Coco you guys rock. See you next time.
Read more
Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: best view room are the ocean front, you can't get better than that.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 28 Feb 2020
Dear spiffylucy: Thank you very much for posting your comments on this site. Thank you as well for all your compliments on our facilities and special services our team provides. Have shared all your remarks with them specially with our dear George, it is always a pleasure telling our team how positive their right doing influence on all our customers' holiday enjoyment. We really appreciate your opinions and will be more than happy to welcome you once again at Playa Coco on your next vacation. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Savpam wrote a review Jan 2020
Englehart, Canada
4.0 of 5 bubbles
The beach is beautiful. The ocean floor is soft white sand with no weeds and no shells to walk on. The food is quite good with a good selection. The staff were very helpful. The rooms were a nice size. They were musty smelling with no hot water and no air conditioning. We left our patio door open all day. We love this resort but it needs quite a few repairs to bring it back to a its original state
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hotel Playa Coco
Responded 27 Jan 2020
Dear Savpam: Thank you for choosing us for your vacations and posting your experience in tripadvisor page. We are happy to find out you had a great time, that´s our main goal, to make you go home satisfied and with great memories from your stay. We apology for any inconvenience you may have experienced during your stay. We assure you we give these matters the proper attention and corrective measures are being taken in order to avoid that kind of situation again. Thank you for acknowledge in the ones that makes your stay unforgettable. It will be a pleasure to welcome you back soon. Warm Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donna M asked a question Jul 2024
Nova Scotia, Canada3 contributions2 helpful votes
Is there a store at the resort that sells cigars?
Answer from bicycleman_8
Mississauga, Canada15,146 contributions76 helpful votes
Yes. Melia Costa Rey the old Pullman and Mojito
Elena K asked a question Apr 2024
Moscow, Russia16 contributions11 helpful votes
Здравствуйте , как забронировать номер?
Answer from Limey65
10 contributions2 helpful votes
Small freezer in the fridge no microwave
Kami C asked a question Mar 2024
Glencoe, Canada20 contributions1 helpful vote
What kind of coffee maker is in the room?
Answer from oscar c
36 contributions12 helpful votes
Non
mermaidrobin asked a question Mar 2024
Montreal, Canada22 contributions40 helpful votes
Hello is there a microwave that can be used by guests?
Gio j wrote a tip Sept 2024
3 contributions
3.0 of 5 bubbles
"For future travelers I would not go to this Hotel in September......."
Read full review
AL wrote a tip Sept 2024
6 contributions
5.0 of 5 bubbles
"In the summer time bring mosquito repellent."
Read full review
Steph wrote a tip Sept 2024
9 contributions
1.0 of 5 bubbles
"Avoid during low season you will be bored"
Read full review
joy m wrote a tip Aug 2024
6 contributions
5.0 of 5 bubbles
"Bring mosquitoes spray and vicks! "
Read full review
Max the Traveler wrote a tip Jul 2024
13 contributions4 helpful votes
5.0 of 5 bubbles
"Bug spray is a most throughout the year but specially in the summer months. Mosquitoes are worse at dawn and dusk"
Read full review
Not the right property for you?
There are more places to choose from in the Cayo Coco area.
ALSO KNOWN AS
oasis playa coco cayo, playa coco, oasis playa coco hotel cayo
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
307
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL PLAYA COCO (Cayo Coco) - Hotel Reviews & Photos - Tripadvisor

Frequently Asked Questions about Hotel Playa Coco
Which popular attractions are close to Hotel Playa Coco?
Nearby attractions include Plaza Los Flamencos (3.6 km).
What are some of the property amenities at Hotel Playa Coco?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Playa Coco?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Playa Coco?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Playa Coco?
Conveniently located restaurants include Ranchon Playa Flamenco, Melia Hotel Cayo Guillermo, and Lenny's.
Are there opportunities to exercise at Hotel Playa Coco?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Playa Coco have an airport shuttle?
Yes, Hotel Playa Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Playa Coco have airport transportation?
Yes, Hotel Playa Coco offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Playa Coco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Playa Coco?
The staff speaks multiple languages, including Spanish and French.
Does Hotel Playa Coco have any great views?
Yes, guests often enjoy the ocean view available here.
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