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Royal Chace Hotel

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Royal Chace Hotel
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529 Reviews from our TripAdvisor Community

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Showing 527: English reviews
Northeast
Reviewed 2 days ago NEWvia mobile

The hotel is clean and comfortable. They were able to accommodate an early check in which is appreciated after a red eye flight. The staff was extremely accomdating for all our needs. I recommend it for business and casual travelers.

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Helpful?
Thank Melissa C
Brookmans Park, United Kingdom
Reviewed 3 days ago NEW

This is the third time we have attended this - the best year so far - although we were seated in main room. Excellent value for money, lively evening, good music, good food, overnight stay in very comfortable room, excellent breakfast.

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2Thank fg9999
Luton, United Kingdom
Reviewed 2 weeks ago

We attended the New Years Eve Party unfortunately our table was outside the main room and sited in what can only be described as an 'overflow area' which was a bit disappointing considering the money we paid. However I have to say the food was very good and the DJ was excellent. The only downside was that we were not...

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1Thank DJC52
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to write a review following your attendance at our New Years Eve Dinner and Dance at the Royal Chace Hotel, we appreciate your feedback. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Barnet, United Kingdom
Reviewed 2 weeks ago

We had our Christmas Day lunch at the Royal Chace. There were 5 of us and we ranged in age from mid twenties to mid seventies. We all agreed that the service, food and ambiance of the Royal Chace was spot on. The staff were so lovely. I hope they were getting paid triple time as they gave up their...

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Helpful?
Thank Barnetbelle
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on TripAdvisor. We were delighted to read that Christmas day was enjoyed by all of your party and have passed on your positive comments regarding the food to Alan Crow the Executive Chef. Thank you once again. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Inverness, United Kingdom
Reviewed 2 weeks ago

Our second stay in the hotel. Excellent facilities and great accommodation . Level of service from every member of staff absuloutely superb. Wonderful food throughout our stay. Family lunch for 16 was lovely. Everyone had a great time. Brilliant stay.

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Helpful?
Thank edithwyman
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Such kind words are always appreciated as everyone worked so hard to give the best Christmas and New Year possible. I would like to take this opportunity to thank everyone who worked along side me this Christmas and New Year's Eve and for looking after so many people at this special time of the year. Kind regards, Geoffrey Breese Managing...

london
Reviewed 3 weeks ago

I had family visiting from Canada and I thought I'd treat them to breakfast at the Royal Chace Hotel. We arrived at 10am only to be told breakfast was finished. I asked if we could just have croissants but again were told no. I was extremely surprised that an hotel like the Royal Chace was unable to serve us anything...

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1Thank maryrowe
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

To clarify Breakfast finishes at 9.30am in the week therefore to expect breakfast 40 minutes after this time then write a poor review is not very fair. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Reviewed 4 weeks ago via mobile

Excellent evening brilliant service staff were very attentive food was very good arrived on hot plates with a variety of meals 18 people in our party and all very pleased with no complaints all round.

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Thank Marian U
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to write a review following your recent Birthday meal at the Royal Chace Hotel. Your kind comment's have been forwarded accordingly. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

London, United Kingdom
Reviewed 4 weeks ago via mobile

There were 9 of us. We booked a few weeks ago and informed the events team of allergies etc. Seemed to be ok with this, many calls were made and written on food order sheet. Lo and behold was served appetisers with garlic! My comment was you wouldn't serve peanuts to someone with a peanut allergy would you? Then had...

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Helpful?
Thank ml180
London, United Kingdom
Reviewed 5 weeks ago

Our Senior Citizens deserve the best and they received just that at the Royal Chace Hotel ! As organisers of St Monica's Luncheon Club, we approached the hotel in September, to assess the possibility of it being the venue for our Christmas event. From the outset, the staff were helpful and accommodating.All plans ran smoothly and 54 of our members,...

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1Thank 5480john
Mevagissey, United Kingdom
Reviewed 14 December 2016

I've just returned from a five night stay at this hotel. Fabulous place, staff are warm and friendly, breakfasts are fab, decor lovely. The downside is that there is no lift of minibar, but so what you could say. Andrea, the breakfast manager is excellent at his job, in fact you can't really single out anyone by name because all...

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Helpful?
Thank cheznousthesequel
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for such a glowing review following your recent stay at the Royal Chace Hotel. I have passed on your kind words to Andrea who was delighted to have been recognised in addition to the rest of the team. Thank you once again, Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
FREE High Speed Internet, FREE On Site Parking ... more   less 

Additional Information about Royal Chace Hotel

Address: 162 The Ridgeway, Enfield EN2 8AR, England
Region: United Kingdom > England > Greater London > Enfield
Price Range: ₹ 6,603 - ₹ 9,803 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Chace Hotel 4*
Number of rooms: 92
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Also Known As:
Hotel Royal Chace
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Questions & Answers

Here's what travellers have asked, with answers from Royal Chace Hotel staff and other travellers.
12 questions
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Enfield, United Kingdom

This is an Open letter to Mr Breese, Managing Director of the Royal Chace Hotel,

Good morning Mr Breese,

I imagine people here on TripAdvisor will be growing very suspicious by now as to why you are not answering my questions?

That being the case, and being as you seem to be ignoring my emails as well, I will keep re-sending my emails until you do reply.

As you will see in your in-box and here on TripAdvisor, a well respected forum where hotel directors, their staff and their guests have the opportunity to exchange views, I have asked you a number of questions, and once you come out of hiding, I intend to ask you some more.

Like why does the cost of a standard double room at The Royal Chace go up by over 40% when two people sharing that room order breakfast?

Like why your hotel asks new arrivals to your hotel signing in, to pay an additional deposit/bond of fifty pounds sterling before they have even seen their room?

Like when you answered my review of The Royal Chace Hotel, why you chose not to explain in full clarifying detail why my partner and I had such a long wait for our breakfast?

Instead, taking the option of misinforming people that there was a full selection of other breakfast materials available when there obviously was not.

If your version of events were true Mr Breese perhaps you would care to explain why my partner and I, and other guests as well, were kept waiting 40 minutes for our breakfast?

Why, when your breakfast brasserie did eventually make all breakfast options available, my partner found her hash browns were raw in the middle and inedible?

Why in your answer to my review you never made any mention, let alone an apology, about my partners hash browns being raw. It wasn't as if they had been brought out in a rush; she had only been waiting forty minutes!

Over to you Mr Breese, please answer each question fully to the best of your ability. I know you are a busy man but I believe there is now a public interest, not only myself, in your replies.

And should you choose not to respond to the points I have raised, potential guests may well form the opinion you have something to hide; that is not the case is it Mr Breese,surely not?

4 months ago

See all questions (12)

Questions? Get answers from Royal Chace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be great. Some are de-luxe. Very quiet location.”
 of 5 bubbles edithwyman, 2 Jan 2017 | Read review
“Ask for a room at the rear of the building, preferably on the ground floor as there is no lift”
 of 5 bubbles terryc965, 3 Dec 2016 | Read review
“Rooms at the rear of the hotel will be away from the main Enfield Road.”
 of 5 bubbles Petekass, 10 Nov 2016 | Read review
“The bridal suite was excellent”
 of 5 bubbles 936stevee, 16 Oct 2016 | Read review
“Any man wanting to impress his partner, girfriend, fiance or wife should book room 118.”
 of 5 bubbles billdearman, 2 Oct 2016 | Read review
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