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Royal Chace Hotel

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Royal Chace Hotel
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515 Reviews from our TripAdvisor Community

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Showing 513: English reviews
Chiang Mai, Thailand
Reviewed 5 days ago NEW

Nice friendly staff, l was assisted with my check in by Danuta, very pleasant and helpful. The hotel has a bar and two dining rooms, sadly this visit l found that many of the old staff had moved on and their replacements were not all of the same quality. The hotel has many function rooms, a good party venue weddings...

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Helpful?
Thank Terry C
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Dear Terry, Thank you for your continued business and will discuss your feedback with the team at the next operation meeting. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Enfield, United Kingdom
Reviewed 2 weeks ago

Arrived just after 11pm without a booking. Receptionists were very helpful & found a room for us. Booking in was a breeze. Rooms very clean & neat. Room service prompt. General impression when arriving was one of a luxury hotel. Loads of parking & beautiful surroundings. Patio garden & gym. Rather costly for one night, but worth it. Would definitely...

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Helpful?
Thank mystical2016
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for reviewing the Royal Chace Hotel on TripAdvisor. I was pleased to read everything was in order and that you would defiantly stay at the Royal Chace again. Many thanks and kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Sheffield, United Kingdom
Reviewed 2 weeks ago

My stay at the Royal Chace was very nice. I came here for a work meeting and found the whole experience very pleasant. Staff is extremely friendly and very welcoming. My SPECIAL thanks go to Andrea at breakfast for his kind provision of a strong coffee which was desperately needed. He saved my work day! ThanK you Andrea!

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Helpful?
Thank martamilo
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review of the Royal Chace following your recent stay with us at the Hotel. I have passed on your kind comment to Andrea who runs the breakfast team regarding the "Illy" coffee we serve throughout the Hotel. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Cheshunt, United Kingdom
Reviewed 3 weeks ago via mobile

Came here Friday for a school ball.. £55 each for dinner/dance. Came here last year to the same event! Both years excellent. Wasn't too keen on the food this year but that's just my opinion! But potatoes were hard and so was the veg both way too hard! Service here is excellent and there room of the ball very nice!...

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Helpful?
Thank Toyah1
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on TripAdvisor. I was pleased to read you had an enjoyable evening and have noted your School Ball is already in the diary for next year. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Tetbury, United Kingdom
Reviewed 4 weeks ago

I arrived at 2pm and was slightly dismayed to find an entrance driveway badly in need of some serious upgrading. The receptionists were pleasant and I was allocated a room at the rear of the hotel - it overlooked the rear lawns which were alive with screaming children attending a baptism celebraction. The room was large enough for a double...

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Helpful?
Thank Pete K
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review following your recent stay at the Royal Chace Hotel. The front entrance has been prepared for resurfacing and the tarmacking has started with a view to being finished this week. I am sorry you had a few niggles during your stay however I do appreciate the feedback. Kind regards, Geoffrey Breese Managing Director Royal Chace...

Truro, United Kingdom
Reviewed 4 weeks ago

This was the venue for a family wedding recently. It took place at the hotel where everything was performed with grace & elegance. I would recommend this venue for many occasions. The hotel accommodated all those who wished to stay at a reasonable rate. The service was excellent & everyone was friendly.

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Helpful?
Thank Angela P
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review of the Royal Chace on TripAdvisor following the recent family event held with at the Hotel. I have passed on your kind words to those responsible for the success of the Wedding and I thank you for taking the time to put your thoughts in writing. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Reviewed 2 November 2016 via mobile

I booked this hotel for myself and my son for his first premiership football match. We flew over to Gatwick from Belfast on the Saturday morning and coached it up to London city centre. Attended the match (spurs v Leicester) and after made our way to hotel. This hotel is listed as a 4*. The room we had booked was...

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Helpful?
Thank Neil S
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on Tripadvisor. Time and effort is put into creating all our Menus using fresh local produce cooked by a talented Brigade of Chef's served in pleasant surroundings so I was disappointed to read you felt the menu was steep especially when you had not dined with us. Kind...

Reviewed 2 November 2016 via mobile

I booked to stay here at very last minute using booking.com after having a close family member admitted to North Middlesex hospital. Was a decent price with parking 15 min drive from the hospital. Check in was quite easy, but you do have to pay £50 pre authorisation and they don't except cash! All I wanted was a bed and...

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Helpful?
Thank Jem_13_bha
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for reviewing the Royal Chace Hotel following your recent stay. The Bedrooms were generally designed in pairs with bathrooms back to back therefore some shower noise transference is inevitable. If only you had sampled the Breakfast if feel you would have felt different about the perceived value as we do offer a vast selection of healthy and not...

Reviewed 1 November 2016

Everything was as one would expect; clean, friendly, great breakfast! I originally booked one night and stayed on for two more. BUT Every day when I extended, it was like a lottery as to what the price would be. Their system changes the day rate based on how busy they are. Thus I paid one price for a Friday night,...

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Helpful?
Thank Gary C
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for reviewing the Royal Chace Hotel following your recent stay. Our rates fluctuate depending on the time of year and the occupancy of the Hotel as you experienced and is a common practice in Hotels. I was pleased to read you felt Breakfast was very good as we do feel the quality and range of produce does reflect...

London, United Kingdom
Reviewed 25 October 2016

We have visited plenty and times over the last few years. The service and staff are friendly and the food is excellent. Well worth a stay overnight and also just a quick lunchtime/evening meal if passing. The grounds are wonderful and lots of local walking areas close by.

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Helpful?
Thank Keith H
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to Review the Royal Chace Hotel on TripAdvisor. We appreciate your feed back and look forward to welcoming you back in the near future. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
FREE High Speed Internet, FREE On Site Parking ... more   less 

Additional Information about Royal Chace Hotel

Address: 162 The Ridgeway, Enfield EN2 8AR, England
Region: United Kingdom > England > Greater London > Enfield
Price Range: ₹ 6,879 - ₹ 11,170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Chace Hotel 4*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hotel Royal Chace
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Questions & Answers

Here's what travellers have asked, with answers from Royal Chace Hotel staff and other travellers.
12 questions
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Enfield, United Kingdom

This is an Open letter to Mr Breese, Managing Director of the Royal Chace Hotel,

Good morning Mr Breese,

I imagine people here on TripAdvisor will be growing very suspicious by now as to why you are not answering my questions?

That being the case, and being as you seem to be ignoring my emails as well, I will keep re-sending my emails until you do reply.

As you will see in your in-box and here on TripAdvisor, a well respected forum where hotel directors, their staff and their guests have the opportunity to exchange views, I have asked you a number of questions, and once you come out of hiding, I intend to ask you some more.

Like why does the cost of a standard double room at The Royal Chace go up by over 40% when two people sharing that room order breakfast?

Like why your hotel asks new arrivals to your hotel signing in, to pay an additional deposit/bond of fifty pounds sterling before they have even seen their room?

Like when you answered my review of The Royal Chace Hotel, why you chose not to explain in full clarifying detail why my partner and I had such a long wait for our breakfast?

Instead, taking the option of misinforming people that there was a full selection of other breakfast materials available when there obviously was not.

If your version of events were true Mr Breese perhaps you would care to explain why my partner and I, and other guests as well, were kept waiting 40 minutes for our breakfast?

Why, when your breakfast brasserie did eventually make all breakfast options available, my partner found her hash browns were raw in the middle and inedible?

Why in your answer to my review you never made any mention, let alone an apology, about my partners hash browns being raw. It wasn't as if they had been brought out in a rush; she had only been waiting forty minutes!

Over to you Mr Breese, please answer each question fully to the best of your ability. I know you are a busy man but I believe there is now a public interest, not only myself, in your replies.

And should you choose not to respond to the points I have raised, potential guests may well form the opinion you have something to hide; that is not the case is it Mr Breese,surely not?

3 months ago

See all questions (12)

Questions? Get answers from Royal Chace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the rear of the building, preferably on the ground floor as there is no lift”
 of 5 bubbles terryc965, 3 Dec 2016 | Read review
“Rooms at the rear of the hotel will be away from the main Enfield Road.”
 of 5 bubbles Petekass, 10 Nov 2016 | Read review
“The bridal suite was excellent”
 of 5 bubbles 936stevee, 16 Oct 2016 | Read review
“Any man wanting to impress his partner, girfriend, fiance or wife should book room 118.”
 of 5 bubbles billdearman, 2 Oct 2016 | Read review
“Rooms on ground and first floor, no lift available. Quiet location.”
 of 5 bubbles annemaried965, 23 Sep 2016 | Read review
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