Customer service was rubbish and some customers really rude, noisy lots of banging don’t stay here want my money back.unbelievable never would stay here in the future I would not recommend not staying here
The room smelled like a taxidermist’s bin. It was the kind of room where people come to end their lives with pills. The window had been rendered opaque by pigeon faeces so I was unable to enjoy the brick wall view outside. Running water seems to be an extra I forgot to request - as was breathable air. The bed felt like I was laying on a dead body, which I may well have been. I was afraid to look. I have had to have counselling to treat the trauma of staying in this hotel.
I have stayed here twice in late summer / early autumn this year and been pleasantly surprised. There is fresh decoration in all the bedrooms / staircases / corridors I saw, new carpets, new bedlinen, furniture and new very comfortable mattresses. The plumbing is not good but this is more difficult to fix and may take time. The reception staff were all pleasant and helpful and for the money it was unbeatable value. If you want a luxury hotel then this is not the place for you but if you need inexpensive accommodation in the centre of Newport you could do much, much worse. Good luck to Calverts!
Reading previous reviews was wondering what I had actually booked ! Thought be positive this hotel is actually fine to use for a base . The hotel discribes as a budget hotel so if your looking for fancy curtains and modern furniture then it's not the place for you . The bed was very comfortable tea and coffee in the room local to all aminitys ..staff friendly for what we payed no complaints
1970s layout and decor with lots of paint Terrible service Unable to communicate with either Booking.com or Calvert’s management Loosing over £200 Please do not book here - dated is understatement - lots of other places to stay with a better layout and staff Only good part is it’s local to town centre- it needs knocking down.
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