On arrival, loud groups of well oiled drinkers shouting in the bar area and being generally loud, lots of colourful language & topics being shouted about. Not great first impression for family with young child, but it's a pub and they can't control what their customers do. Collected key, went to room - very basic TV not working, but was cheap so we didn't expect the Ritz. Then the music started downstairs. Then the staff started loading the store room opposite with more shouting and swearing. We decided after 10 mins that it wasn't suitable so handed keys back to reception advising we wouldn't be staying and requested refund - which they said would be processed after the weekend. Contacted the following week after not hearing anything and was told aggressively (by whom I assume is the owner - shocking attitude) they wouldn't be refunding us a penny, they were a pub and we shouldn't have booked there. When I said I'd be leaving an honest review of my experience he went into one saying I was threatening them and they wouldn't speak to me again. I walked away with a bad taste in my mouth & well out of pocket, I suggest you do the same before you have the same experience as we did and many of their other clients having checked their other reviews. Id suggest he invests our non refunded £90 in customer service lessons. AVOID.…
Warm atmosphere, personalised and friendly staff, gorgeous and clean rooms, huge breakfast selections and the best woodfired pizzas we've ever had! A perfect stay for individuals or a big group as we a very happy group of 7 which the hotel managed in a truly professional style with the staff going out of their way to make my group happy and comfortable.
an absolute tip!!! no proper drainage in the shower dirty water coming up .no heating in our room very cold on entry .staff very friendly but the owner is arrogant. no high speed Internet as stated in fact can't get any Internet in the room !!
Just returned with a large group with many many rooms booked.. what can we say no complaints from us at all. Rooms were clean (yes some a little small but we’re only used a base and sleep). Staff were very good on check in as we had many rooms. Don’t let old reviews worry you this place is good for the price you pay. I’ve stayed in a lot worse hotels for a lot more money..
This is one the best breakfast I’ve had in a long time chief Nay cooked everything to perfection exactly how requested nothing was a bother would recommend to others thank you to the weekend breakfast team for making my stay
Me and a colleague had great stay here recently. The rooms were a little small but comfortable enough. The breakfast & service were excellent and they serve a lovely pint of Moretti. A special thanks to Sim for being such a great host. 👍
Having read reviews on here prior to my stay, I must admit I was a little worried. However, I was pleasantly surprised by how clean, modern and comfy the room was. Yes it was on the small side, but it is an old building, you kind of have to expect this. The room was actually very well laid out considering the size. I was a solo traveller, and a couple in this room may have struggled, but could have managed for a short stay. I was looking for a base for my stay and not a room to spend all day in, which perhaps may have been the problem others faced? The breakfast was very good and the service fantastic. Working in hospitality for most of my life, I know how hard it currently is, and the staff did a fantastic job. For those saying the owner is miserable, try thinking about the pressure he must be under in this climate. However, I must say that this is no excuse to be rude to your team, which I did see upon check in. I would definitely return, probably one of the comfiest beds I've ever slept in!…
There is only two good points about this hotel. Firstly the young staff are absolutely fantastic, this includes the bar staff and the girls who service the bedrooms. However it excludes the receptionist at the sister hotel opposite where we had to check in.She was rude and unfriendly and totally unprofessional. The second good thing was our room (room3) which was very clean and had plenty of room. However the shower was totally unacceptable, there was no room in it and there were no instructions as to how to work the shower which,strangely, had two shower heads. The description on trip advisor said there were two restaurants serving the best British cuisine. Not true . There were no restaurants. The only food available were pizzas and various pasta dishes which were delivered from the shop next door. Not what we were lead to believe. As well as the totally unacceptable shower, we found the older members of staff were rude, unhelpful and completely lacking in customer care skills. The worst were the the two on duty for breakfast on Friday 8th October 2021. We arrived in the breakfast room to be told “ Stay there”. No please stay there, then”. Sanatize you hands” again no please. We were then asked for or breakfast order before my wife had even had a look at the menu. Basically the main harridan and her sidekick who was equally as rude, if not worse, wanted to get us out of the breakfast room as quickly as possible so that they could get the carpets cleaned. I have never felt so humiliated and rushed over a meal as I felt that day. The main harridan was the same the second morning of our stay, and the final morning we decided to forgo breakfast and leave as early as possible. This is the worst hotel I have ever stayed in and my recommendation is you avoid it like the plague. In addition the owner came in twice and made no effort to engage with either bar customers or hotel guests. He was also overbearing and bullying to younger bar staff and came across as an arrogant prig. Please don’t stay in this hotel, we were glad to escape.…
My partner and I visited this establishment for four nights recently. Firstly we really enjoyed using Newport as a base to visit IOW. The cooked breakfast was really good and may I say the chef cooks an excellent scrambled egg, just the way I like it. She then doubles up as receptionist and bar staff in the evening. Thank you we had a lovely 4 nights at The Wheatsheaf.
Disgusting room. Floor was filthy. Bed was broken. Shower was full of hair. The STAFF on the other hand are so nasty. They told us we was liars after we told them about the room. We didn’t even stay the second night because of how bad the room was. The receptionist said ‘we don’t invite people like you back to the hotel’. The hotel never called me back after a months of waiting to hear back from the manager. I would NEVER recommend this place.