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Courtyard Norfolk Downtown

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Courtyard Norfolk Downtown
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346 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Norfolk Downtown
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Showing 341: English reviews
Baltimore, Maryland
Reviewed 9 December 2013

Very pleasant hotel with great customer service. Room was large and comfortable, and there is a very nice living room-like lobby, with a small bar, that was great for socializing. Best part was the great staff. Very nice, friendly people who anticipated our needs. Good location downtown near MacArthur museum, Freemason Historic District, and MacArthur Center Mall. Would definitely recommend.

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Helpful?
Thank Dana R
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments about your recent stay. We appreciate the feedback and will be sure to share your comments with our staff. We strive to make every guest feel welcome and comfortable during their time with us. We look forward to serving all your future lodging needs while in Norfolk. Wesley Dove General Manager

Allentown, Pennsylvania
Reviewed 13 November 2013

This hotel is a true reflection of great customer service and convenience! My check in was quick and efficient. At check out, I was offered directions with out having to ask. Anticipating guests needs really goes a long way. The location is in walking distance to all the local eateries and the mall. While my wife did some shopping, the...

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Helpful?
Thank Daves8711
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent visit with us. We appreciate the kind remarks about our staff. We strive to exceed the expectations of each and every guest. I will be sure to pass along your comments in our associate meetings. We look forward to serving all your future lodging needs. Wesley Dove General Manager

Raleigh, North Carolina
Reviewed 11 November 2013

You cannot feel that yourself or your belongings are safe at this hotel. I was there from 9pm to 7am (not even 12 hours). I left my Kindle in the room by accident. My fault - definitely. BUT - the kindle was STOLEN by hotel staff AND ABUSED. I had 44 fradulent charges made to my Amazon account in book...

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Helpful?
3Thank MollyBS
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your feedback with us regarding your recent stay here with us. While it is unfortunate that the kindle was misplaced, I personally investigated your claim to the fullest. The housekeeper in question has been here over 10+ years with not one claim. I followed normal hotel protocol in creating an insurance claim since the internal investigation...

Alexandria, Virginia, United States
Reviewed 8 November 2013

This location just seemed to miss the Marriott mark by one. The lobby was recently renovated but worn. The first room (yes, there were 2) had tiny bugs between the sheets and a soiled comforter. Second room was fine... Great customer service but need a bit of elbow grease. ..

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Helpful?
1Thank Lisa H
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your experience. We regret and apologize for the bugs in your room. We appreciate you reporting them to us. We immediately had our pest control vendor on site to treat the beatles. This is a very rare occurrence for us so we appreciate you letting us know about it. Sincerely, Wesley Dove General Manager

Archdale, North Carolina, United States
Reviewed 29 October 2013

first i have never received an email in reference to appreciation. So this is a great start. This hotel is was located in the convenience of all the activities I wanted to achieve during my stay. The room was clean and comfortable.

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Helpful?
Thank Shekie J
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. Our goal is to ensure every guest is satisfied on every stay so to hear positive feedback is motivating for us. I will be sure to share your comments with our staff and we hope to see you again soon. Wesley Dove General Manager

New York City, New York
Reviewed 25 October 2013

Came down from NYC for a Wedding, stayed 3 nights. Received a warm welcome from staff, they were very attentive to our needs. Parking and retrieving my car at various times was a breeze. The King Guest Room was very clean, all appliances worked, my allergy to certain odors wasn't affected which was great! A minor con was the air...

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Helpful?
Thank Robert L
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your positive comments about your recent stay with us. We truly appreciate the feedback. I will be sure to pass along the kind remarks to our staff. We look forward to serving all your future lodging needs. Wesley Dove General Manager

Boston, Massachusetts
Reviewed 7 October 2013

Although only a one night stay, great stay! Everyone very attentive, great service at check-in, helpful staff with directions and recommendations for places to go. From valet, to counter, and including the Bistro, every single person I dealt with was polite, friendly, helpful, and had answers for questions when asked. I have been in Quality Assurance for 43 years -...

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Helpful?
1Thank Bob G
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments about your recent stay! It is refreshing to hear such feedback from someone with your expertise! I will be sure to share your comments with our associates! Wesley Dove General Manager

Murphy, North Carolina
Reviewed 3 October 2013

I feel compelled to share my experience with all of you considering a stay with Courtyard Norfolk. My 12 year old was in a tragic accident that ultimately ended his life. I currently reside in North Carolina and needed a place to stay in VA while my son was in the hospital fighting for his life. Understanding that this was...

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3Thank PRicharme
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments about your recent stay here with us! We appreciate your feedback. Our goal is to try and make every guest experience an exceptional one! Wesley Dove General Manager

St. Marys, Georgia
Reviewed 1 October 2013

The staff was very accommodating. They wanted you to feel at home, beds were better than a Westin Ive stayed at. Going back next weekend! Loved it! During a football game the invited us to join them in the lobby for popcorn half priced drinks. I didnt like the parking charge, to me that was a little much, but the...

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Helpful?
1Thank Hebberdawg
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

We love getting positive feedback from our guests! Thank you for the kind words. I do believe that our staff is what sets up apart from the competition! We look forward to seeing you again in the near future! Wesley Dove General Manager

Tampa, Florida
Reviewed 27 September 2013

The walls here are so thin I could hear my neighbor's TV. The front desk did respond by asking the neighboring guest to lower the volume, but I was still kept awake by the loud click of the AC every time it turned on. Also, I was in a room on the top floor and it smelled like mold when...

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Helpful?
Thank MaryLib T
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay here with us at the Courtyard downtown Norfolk. I apologize for the lack of freshness in the first room you were checked into. I am investigating the issue and will ensure it is corrected immediately. Noise issues do arise from time to time but I am glad to hear that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 

Additional Information about Courtyard Norfolk Downtown

Address: 520 E Plume St, Norfolk, VA 23510-2308
Region: United States > Virginia > Norfolk
Price Range: ₹ 7,460 - ₹ 11,896 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#10 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Norfolk Downtown staff and other travellers.
4 questions
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minnesota
Richmond, Virginia
Hartford, Connecticut

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Questions? Get answers from Courtyard Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms generally face the street.”
  • Two Queen Bed looking from entry door.
  • Separate sink area
  • Separate tiolet/shower amenity
  • Looking from Corner to TV area
 of 5 bubbles Cincybearcatfan, 9 Nov 2016 | Read review
“I don't think the hotel had any bad rooms.”
 of 5 bubbles X2958UQbillh, 16 Sep 2016 | Read review
“If you need white noise any of the X14 room (814) have large blowers near by. If you want quiet, do not get close to the elevators.”
 of 5 bubbles gatoreed, 31 Jul 2016 | Read review
“Corner rooms are nice ..”
 of 5 bubbles Bornabrit, 1 Jul 2016 | Read review
“Centrally located, but very busy and loud on the weekends.”
 of 5 bubbles Jaxfore, 8 Jun 2016 | Read review
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