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Courtyard Norfolk Downtown

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Traveller (44)
Room & Suite (46)
Dining (2)
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Overview
  • Excellent46%
  • Very good28%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Additional information
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Rooms
11 Jun12 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (389)
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11 - 15 of 384 reviews
Reviewed 5 March 2018

We stayed here for 3 nights while in town for business. There were a few glitches upon check-in. I booked a King room which included free parking. We were given a queen room and parking was added. However, the front desk quickly changed us to...More

Thank kathync1
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 15 March 2018

kathync1 thank you for taking the time to let us know about your stay. So sorry for the check-in and parking charge issue. We appreciate your bringing to our attention and look forward to another opportunity to host you in the future.

Reviewed 3 March 2018

Average is mostly becasue of my check in. Arrived very late becasue of flight and was told I did not have the room I had booked but will try to get me a room so i can stay. Even after checking inonline, calling that I...More

Thank Eddie S
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 15 March 2018

Eddie S thank you for the feedback about your recent stay with us. I sincerely apologize for the check-in and maintenance issues you experienced in your room. These are learning moments for us and appreciate you sharing so we can improve. The ladies at the...More

Reviewed 26 February 2018

My daughter and I had a very nice stay at this hotel. The beds were very comfy and the hotel is clean and well appointed. The staff is very friendly, particularly Jasmine and Stephanie at the front desk. In the morning, i noticed only coffee...More

Thank Kay B
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 15 March 2018

Kay B thank you for sharing your experience. We are pleased to hear you enjoyed our hotel and the staff service. We look forward to another opportunity to serve you in the future.

Reviewed 23 February 2018

First I would like to say that the front desk personnel were very pleasant, professional and helpful. The hotel was very clean and quiet. Second, I found a fraudulent charge from the hotel bistro that was charged to my room that I did not purchase...More

Thank pattwiford
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 24 February 2018

I'm happy your experience was good during your stay with us and our staff took care you. Concerning your charges in dispute, please reach out to us directly at the hotel for assistance or directly to your credit card company.

Reviewed 26 January 2018

This property is in a great location. We stayed and had an issue, which the hotel staff quickly addressed - impressively. Every person on staff we met was well trained, friendly and first class hospitality above what one would expect. We shall make this our...More

Thank ATravelingVirginian
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 31 January 2018

Dear ATravelingVirginian, WOW what review ! My name is Charles Berryhill and I am the General Manager of the Downtown Courtyard Norfolk. First and foremost I wanted to thank you so very much for your respected time in reviewing our wonderful hotel. Our team strives...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 143 - US$ 283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 143 - US$ 283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (46)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
thurajt1
29 September 2016|
AnswerShow all 3 answers
Response from gelastan | Reviewed this property |
Quick short distance
0
Votes
ppaulini
7 July 2016|
Answer
Response from Rob M | Property representative |
Yes, it's about 2 blocks which is a short 5 minute walk.
0
Votes
Irish451006
4 July 2016|
AnswerShow all 2 answers
Response from Rob M | Property representative |
About 2 blocks, it's an easy 5 minute walk.
0
Votes
Room Tips
"The one bedroom suite is roomy and spacious"
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"The only problem we had was with loud hotel guests next door and in the hallway - but they quieted after we..."
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"Stay elsewhere"
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"715 is handicapped"
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