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The rooms were very large, well appointed and quiet. We couldn't hear any hallway noise or noise from other rooms. The pool and hot tub were wonderful and open until 11pm so we got to jump in at night after our long flight. Staff and...More
The Hotel is modern and clean. The Front desk clerk was friendly and courteous, the room was clean and the beds comfortable. The continental breakfast was also good, with a variety of items. The staff was also friendly and helpful.
1 Thank Allyn K
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 15 March 2018
Thank you for the review. I am lucky to have a great staff to deliver great, clean hospitality to you.
Great visit. Big clean room. Friendly staff. Great breakfast and plenty of it. Staff was quick at check in. I stayed on points and everything was good. Asked for extra linens for the pullout sofa and they brought them up quickly
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 5 days ago
I truly appreciate the compliments. Your worked hard to earn those points. I'm glad to know that this team took great care of you, and showed you how much we value all of our guests.
Hotel is in a great location next to plenty of shopping and restaurants. Room was very large. Wireless internet was fast for me. However, the place simply looks aging to me. Old fashioned colors on the carpet and walls make me think of the 1970's....More
I booked a 5,000 point IHG rate on the Internet. I received a confirmation that indicated I booked that rate. When I checked in, the front desk went beyond what they needed to know, and asked my company name. They didn’t need to know that...More
1 Thank JakeATL
Response from HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International AirportResponded 27 March 2018
I am very sorry for your experience and I do not advocate changing rate types after your reservation is made. Please email me directly at email@example.com so that I can make sure you earned all of the points you deserve as a Spire Elite...More