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DoubleTree by Hilton Hotel Norfolk Airport

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520 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
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Showing 519: English reviews
Kapolei, Hawaii
Reviewed 25 May 2016 via mobile

I wish I could give this place a "Zero" star, there is nothing worse than going on a couple's vacation but shared separate beds. My husband and I reserved our room through Expedia 2 months prior to our arrivals. Being in the military our schedule changes, so we arrived 7 hours after check in time. The standard WIFI they offered...

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Thank Youdline A
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 24 May 2016

The hotel is older and outdated. The hallways were odd and our room was hard to find. The bathroom was so tiny that the door almost hit the toilet when opening the door. They advertise a breakfast buffet, but they don't tell you that you have to buy it for $15 in the restaurant attached to the hotel, and the...

Review collected in partnership with DoubleTree by Hilton
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Thank O3351HSchristiner
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 03351HSchristiner: We appreciate your feedback regarding your recent stay at our hotel. We will be discussing your comments in our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to have you as a guest in the near future should you find yourself traveling to our area again. Sincerely,...

S Brunswick
Reviewed 21 May 2016

Cleanliness is questionable, it appears only cursory cleaning. Is performed. It is very easy to see this when staying for long periods. Overall, cannot describe it as a great experience. Has a good location which is a plus. The signature cookie is a nice touch.

Review collected in partnership with DoubleTree by Hilton
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Thank Roopkumar P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Roopkumar P: Thank you for your review. "Just average" is definitely not our goal. I will be sharing your comments regarding our Housekeeping Services with our Executive Housekeeper for coaching and counseling of the individuals responsible for your room prior to arrival and during your visit. Please always feel free to bring any deficiencies to our attention while you...

Reviewed 21 May 2016

I was flying out early, so I decided to get a hotel close to the airport, and this property fit the bill and was within per diem. It was a decent place to stay for one night. I'd give it three stars for the accommodations, with a fourth star for the friendly staff and a very good breakfast buffet with...

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Thank Rokt
DellE1992, Executive Assistance at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Rokt: Thank you for your business and for taking the time to review our hotel. We are happy you enjoyed your stay and thank you for the additional star recognizing our friendly team. We hope you will visit with us again when in the area. Sincerely, E. Dellinger

Hays, North Carolina
Reviewed 19 May 2016

The staff was gracious and the property was clean. We really liked the breakfast buffet. The commode in our bathroom needed to be repaired. The room was comfortable. I would have appreciated more light in the room, but we "made do" with what we had. I was surprised that the front desk staff did not know about the VA International...

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Thank Sara M
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Sara M: We are delighted you enjoyed your stay with us and for sharing your experience. Your comments regarding the guestroom and bath have been forwarded to our Chief Engineer to follow-up on and resolve. In addition we'll ensure for future that our Front Desk Team is aware of what is happening in the city. The International Tattoo is...

Clifton Park, New York
Reviewed 18 May 2016 via mobile

Stayed here under a wedding room block for a very competitive rate. Staff was very friendly. Bed was harder than most and Bathroom was very small. Overall though, it was a clean room and met our needs.

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Thank KE172432
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear KE172432: We are happy to see you found are staff friendly and enjoyed your stay. Thank you for your business and we hope to see you again in the future. Sincerely, E. Dellinger

Ofallon
Reviewed 17 May 2016

I had to change rooms 4 times and as a Hilton honors member they could not accommodate a Hilton honors room for me. I also had ants in one of the rooms. The other room, the floor was wet and smelled of mold

Review collected in partnership with DoubleTree by Hilton
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Thank Keziah T
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Keziah T: We are sorry for not providing you the quality stay you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us...

Charleston
Reviewed 16 May 2016

The room was nice and clean. Lighting old but ok. All entrances need a power washing outside. Restaurant pretty good. Service personnel very friendly. Public restrooms very clean. We were there for a wedding. Everything was at the hotel. They did a great job with the set up. The catering was ok. The food ok. Nothing special, not well seasoned.it...

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Thank Good4u911
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Good4u911: Thank you for your review. Your comments regarding the exterior of the hotel have been forwarded to our Chief Engineer to resolve. We are delighted you found our team friendly and the guestrooms clean. Your comments regarding our food have been forwarded to our Director of Food & Beverage as well as the Executive Chef for review. We...

Reviewed 11 May 2016

We reserved this hotel through priceline.com and got a very good rate. The only complaints really (which are minor) is that the day before we left, the cleaning people took all of our shower towels and we didn't notice until the next day when we were getting showered and ready to leave. The other thing was that they had fire...

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Thank Lisa N
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Lisa N: We apologize that you were not provided a letter advising of the fire alarm testing on Friday the 12, I can only imagine how disconcerting it was being in the shower and the alarm sounding. You did the right thing by rushing out. Unless you know for sure, never assume everything is good if an alarm is...

Raleigh, North Carolina
Reviewed 11 May 2016

This hotel was decent for the short planned trip me and my family took. Its location was great in reference to restaurants, gas stations, shopping malls, and the highway. Unfortunately, there was no entertainment in this area after dark for young adults. Ok if you are just passing through for the weekend.

Review collected in partnership with DoubleTree by Hilton
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Thank frequentflyer693
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear frequentflyer693: We are happy to have met your expectations, we hope to see you again should you find yourself passing through. :-) Sincerely, E. Dellinger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: ₹ 8,319 - ₹ 13,429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Priceline, Hotels.com, Expedia and Travelocity so you can book your DoubleTree by Hilton Hotel Norfolk Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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