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DoubleTree by Hilton Hotel Norfolk Airport

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520 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
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Showing 519: English reviews
Rocky Mount, North Carolina
Reviewed 29 June 2016

Party going on all hours and guest banging on room door close to us trying get occupant to open the door. Awake at 3:15a.m. Only one elevator working so made for long waits. Old property probably causes more maintenance issues.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank E2571QQdavidp
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear E2571QQdavidp: We appreciate your feedback regarding your recent stay at our hotel and apologize for the unruly guests. We will be discussing your comments in our next staff meeting to ensure that our Security staff is making regular rounds to alleviate issues such as this. Our elevator is shut down due to a safety issue; the part has been...

Norfolk, United States
Reviewed 28 June 2016

Staff was very nice and professional. Hotel is a bit on the old side and starting to show it's age. Room was fine and the beds were comfortable. Only stayed one night and didn't really get to use any of the amenities other than the free breakfast, which was great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Melchor M
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Melchor M: We are glad that you enjoyed your stay. Our staff works hard to ensure everyone has a pleasant experience. We hope to see you again should you travel to our area. Sincerely, E. Dellinger

Biloxi
Reviewed 25 June 2016

This is a nice hotel, very good price for the vaule. Close to amenities and restaurants. A short drive from the airport. I would stay at this hotel again. If you don't want to venture out to eat the have a restaurant in the hotel as well. Oh and one more thing, who doesn't love the warm cookies when you...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank PackUpNTravel
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear PackUPTravel: We are delighted you enjoyed your stay and look forward to having you back in the near future. We'll have a warm DoubleTree chocolate chip and walnut cookie with your name on it. With Hospitality, E. Dellinger

Reviewed 18 June 2016 via mobile

I have stayed at this hotel 3 times in 8 weeks. Each time there were varying little annoying issues. First- the good. The beds are comfortable and easy to get a good night rest. The decor is tasteful. Now for The bad- every time there is something broken ranging from only one elevator in service, having to ride the elevator...

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Helpful?
1Thank Rebecca N
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Jacksonville, United States
Reviewed 13 June 2016

The hotel amenities were adequate, and the room was comfortable. However, there were maintenance issues with the elevators during our whole stay. The restaurant food wasn't bad, but the restaurant itself had a musky smell in certain areas.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Stanton E
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Staton E: Thank you for providing feedback on your visit. "Not bad" is definitely not our objective. I am so sorry for the challenges you experienced. We had to shut down one of our elevators due to safety issues; the part needed is one that is not shelf-ready, must be manufactured and is taking a bit longer than we...

Durham, North Carolina
Reviewed 13 June 2016

The rooms were very nice clean. The desk clerks are incompetent, I had to get keys 3 times to get in the room, they charged my credit card 2 times when I checked in and 3 times when I checked out. They assured me they will get it straight, well theyDidn't !!! They had only one elevator working, had to...

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Helpful?
Thank Tlroyal9
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Ms. Tlroyal9: Thank you for your feedback. I am very sorry for the less than stellar check-in experience, unfortunately a new team member attempting to split the rate between you and your traveling partner was not sufficiently trained in this particular area. Your comments have been shared with our Rooms Division Manager who will provide some additional training to...

Orange, Va
Reviewed 12 June 2016

We had to be in town for a couple of nights and I picked the DoubleTree, well because it was the DoubleTree. All of the staff was nice. The bartender was great when I had a special request of a canned Coke and not a fountain drink. Had lunch in the bar and we really liked everything. Only one Elevator...

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Helpful?
Thank amosapparel
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear amosapparel: Thank you for your review. "Average" is definitely not our goal. We appreciate your positive comments regarding our staff and the restaurant. The issue with the elevator is a part that must be remanufactured and is taking longer to produce than we expected, we appreciate our guests patience as we resolve this issue. The stairwell at the end...

north america
Reviewed 11 June 2016

The maids actually yell at you when you make a simple request, you may wish to service your own room. Front desk had decent staff, however the maids felt it was OK to belittle guests and complain. Broken elevators, better to take the stairs, better yet stay at another hotel.

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Helpful?
Thank sobore
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Sobore: Thank you for providing feedback on your visit. I am so sorry that one of our team members was rude, this is definitely not how we treat our guests. The Executive Housekeeper has been advised of this occurrence and will coach and counsel this individual. We appreciate you bringing this matter to our attention while you were still...

Rochester, United States
Reviewed 11 June 2016

Very nice staff. nice rooms for money. Resturant and bar is average but staff is great. Food is your average sports bar theme. Breakfast is good. Location is great if you have someone stationed in Norfolk or Little Creek. only minutes from the beaches.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Raymond M
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Raymond M: We are happy you enjoyed your stay. Thank you for your business and we hope to see you again in the future. Sincerely, E. Dellinger

Cape May, New Jersey
Reviewed 10 June 2016 via mobile

Stayed at this hotel for the first time since the lobby and adjacent areas were renovated (2 years?). Incredibly nice people at check in and throughout the hotel (and at the restaurant too). Downside is condition of the place, stayed there 6/8/16. One elevator (of two) operating and that one didn't have a functional "down" button, so you got nice...

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Helpful?
1Thank george b
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Georgeb: Thank you for your patronage to our hotel. I am sorry to hear you had a less than satisfactory experience. I have shared your comments with our team so we can take action to improve. I apologize that only one of our elevators was working during your visit, however it is a matter that was beyond our control....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: ₹ 8,247 - ₹ 13,353 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Off the main highway if you're a light sleeper.”
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“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
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